Slow process
Ordered a refill pack on June 29. Hasn’t arrived by July 12th and counting.

Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives overwhelmingly positive feedback from customers, who praise the quality of the water and the effectiveness of the filters. Many reviewers highlight the great taste of the water after using Phox products, describing it as fresh and clean.
The customer service is frequently commended for being professional and efficient, with prompt dispatch and reliable delivery noted as significant advantages. Consumers appreciate the ease of ordering and the environmentally friendly approach of the products. However, there are some complaints regarding issues with filter components and delivery mishaps, such as parcels being misdelivered due to label printing problems. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and loyalty to the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.1 | 146 |
| Feb 25 | 4.4 | 159 |
| Mar 25 | 4.6 | 102 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.6 | 88 |
| Jun 25 | 4.7 | 151 |
| Jul 25 | 4.7 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid”
“I have been a customer since 2022 and love the product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +9% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Phox Water is #3 of 5 on overall rating in this group.
500 reviews of Phox Water. Filter by what matters to you.
Ordered a refill pack on June 29. Hasn’t arrived by July 12th and counting.
Perfect from ordering to delivery. Excellent service.
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Speedy delivery and great product. Simple to use and now I have great tasting water
Great way to get filtered water without using the one use filters. Saved money by buying the easy to use, refillable Maxtra+ compatible cartridges to use with my existing jugs, subscribing saves money too. Recyclable packaging and free delivery. What's not to love?
Exactly what was promised and arrived in next to no time. Excellent.
My Phox water filter arrived amazingly quickly and I couldn't be happier with it. I've been putting off buying a filter for a long time because of concerns about single use plastic, and this solves my concern. I love how everything arrives wrapped in cardboard or paper. And it has completely removed the bad taste from our tap water.
Love these! Thanks!
I've been using the compatible filter for a while now and it works great, but I needed a new jug and decided to get the Phox one. So glad I did because it fits my fridge door perfectly and changing the filter is a breeze. It also pours far better. I love that I'm supporting a UK company as well. Total win-win.
Arrived a day early!
My order came very promptly as was eell pleased
I love the system and the limited use of plastic. The shipping to the US was a bit of a surprise. But it is what it is...
it's nice and easy to use and lighter than expected.
The service was stunning - I have yet to set it up as I have been away. Will do so tomorrow, hopefully and comment further asap. Pleas send me another review request next week thanks
With the arrival of summer, I was looking for something to keep water cool in the fridge and improve the taste of my tap water. I discovered Phox when researching water filters and the refillable filters appealed to me as they are better for the environment. The Phox website was easy to use and I like that they suggested the best option for me. The jug and filters arrived quickly and were well-packaged. Setting up was a little confusing based on the written information but the video on the website cleared things up. I also had to message to see if the filter packaging was recyclable as I couldn't easily find out, but they got back to me really quickly. We've been enjoying the taste of the water. I wish there was an easier way to track how much water we've used so that I know if we need to change it before the 45 days is up. I have signed up for email alerts as the app is poorly reviewed, so I'll have to see if a reminder comes through.
The PHOX team are very helpful and helping me with a replacement. I find a very reliable service.
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
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