Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives overwhelmingly positive feedback from customers, who praise the quality of the water and the effectiveness of the filters. Many reviewers highlight the great taste of the water after using Phox products, describing it as fresh and clean.
The customer service is frequently commended for being professional and efficient, with prompt dispatch and reliable delivery noted as significant advantages. Consumers appreciate the ease of ordering and the environmentally friendly approach of the products. However, there are some complaints regarding issues with filter components and delivery mishaps, such as parcels being misdelivered due to label printing problems. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and loyalty to the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.1 | 146 |
| Feb 25 | 4.4 | 159 |
| Mar 25 | 4.6 | 102 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.6 | 88 |
| Jun 25 | 4.7 | 151 |
| Jul 25 | 4.7 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid”
“I have been a customer since 2022 and love the product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +9% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Phox Water is #3 of 5 on overall rating in this group.
500 reviews of Phox Water. Filter by what matters to you.
Over a year ago
Arrived quickly beautifully packaged with clear instructions and links for back up.
Over a year ago
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
Over a year ago
Delighted with the new system, vast improvement on my old one.
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Very prompt delivery. Buying supplies for a year means I can forget about re-ordering for nearly another year, plus I saved some money. Our water tastes so much better when we use the Phox water filter. I would highly recommend this product. Best of all, it’s made in the UK. 10/10 A*
Arrived quickly beautifully packaged with clear instructions and links for back up.
Great product which is easy to order and quick delivery is the icing on the cake. Thank you!
Delighted with the new system, vast improvement on my old one.
Really clean tasting water, no plastic pollution and speedy delivery- what's not to love about Phox!
Great product and quick refill deliveries.
I thing they are great!
Already made a huge difference! I have much more energy and feel refreshed after sleeping. I have fibromyalgia and FND so this is massive for me.
Really responsive refil service with regular updates on dispatch and delivery
Excellent product in every way straight forward on placing orders and offering advice best of all water tastes great
Have 2 phox water filter jugs. It's a no brainer. The water tastes amazing. I use the alkaline filters. No going back ...
On time as advised by the company
You answered my email and I answered. You set up What I needed to do and all. I needed to do was to pay you. Delivered on the day that was stated Good job well done
Easy to order, really quick delivery and the most important fact is it's all environmentally friendly.
Quite easy to set up and use. Minimal packaging. I just wonder where this 45 day reminder comes from? A large family will presumably refill many more times than a single person. An estimated number of uses before changing the filter powder would be useful.
I ordered the 12 month refill box which was a good price and arrived quickly. Using the refill system is much better than having to replace the whole refill once per month, and means I don’t have to take them to the supermarket for recycling.
Easy to replace the granules and much less waste. Water tastes nice too.
Easy to use but there's usually 3 packs and they're was only 2
Customer Service fabulous. Immediate response and action.
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
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