I’ve been using Phox for over a year…
I’ve been using Phox for over a year now and I’m a big fan. The refillable filter cartridges are great quality and the refills are reasonably priced. The water tastes great too!

Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives overwhelmingly positive feedback from customers, who praise the quality of the water and the effectiveness of the filters. Many reviewers highlight the great taste of the water after using Phox products, describing it as fresh and clean.
The customer service is frequently commended for being professional and efficient, with prompt dispatch and reliable delivery noted as significant advantages. Consumers appreciate the ease of ordering and the environmentally friendly approach of the products. However, there are some complaints regarding issues with filter components and delivery mishaps, such as parcels being misdelivered due to label printing problems. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and loyalty to the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.1 | 146 |
| Feb 25 | 4.4 | 159 |
| Mar 25 | 4.6 | 102 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.6 | 88 |
| Jun 25 | 4.7 | 151 |
| Jul 25 | 4.7 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid”
“I have been a customer since 2022 and love the product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +9% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Phox Water is #3 of 5 on overall rating in this group.
500 reviews of Phox Water. Filter by what matters to you.
I’ve been using Phox for over a year now and I’m a big fan. The refillable filter cartridges are great quality and the refills are reasonably priced. The water tastes great too!
Truly love Phox. Subscription is easy to manage, basically same price as Brita, no need to worry about recycling cartridges and good water!
Great tasting water, a little pricey but a good product overall
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I have followed you for a few months, wanting to switch over from none disposable, and I now have my black stylish water jug, and I love it. Much better for the planet!
I needed a replacement part and got one within a day or two. I only had to pay for the postage. Excellent customer service.
Brilliant product water tastes so much better and saves a lot of plastic waste . Recomended to my sister have given her a pack to try so will await her comments
Never anything wrong with the service, always quick and positive. However, the app has been made less accesssible by having to log in now. Used to be so simple to check how long left for my filters. Now it's not. I'm disappointed about that, sorry.
I'm super particular about my water, avoiding tap and plastic. But when a friend introduced me to Phox's filtered water jugs, I was hooked! The taste is amazing. I've since shared Phox with friends and family, and they love it just as much as I do.
My first receptacle was faulty and I really had to fight to get another which is perfect and proves my first one was faulty. I now have no problem and have ordered my second years supply. No more plastic wastage or recycling, simply empty grains and refil. Don’t know if the grains are compostable which would be even better. No more descaling kettle and water tastes good. I won’t go back now.
All my orders have been prompt with no problems. I appreciate the ethical stance of the company.
Great- works well, easy to refill! Eco hooray!
Easy to use and the water tastes good. I like that nothing much goes in landfill.
No hassle so very very helpful can't fault them at all
Love the design of the glass water jug and water tastes great
Excellent product and prompt delivery
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
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