Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
Phox Water receives overwhelmingly positive feedback from customers, who praise the quality of the water and the effectiveness of the filters. Many reviewers highlight the great taste of the water after using Phox products, describing it as fresh and clean.
The customer service is frequently commended for being professional and efficient, with prompt dispatch and reliable delivery noted as significant advantages. Consumers appreciate the ease of ordering and the environmentally friendly approach of the products. However, there are some complaints regarding issues with filter components and delivery mishaps, such as parcels being misdelivered due to label printing problems. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and loyalty to the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 135 |
| Jan 25 | 4.1 | 146 |
| Feb 25 | 4.4 | 159 |
| Mar 25 | 4.6 | 102 |
| Apr 25 | 4.7 | 143 |
| May 25 | 4.6 | 88 |
| Jun 25 | 4.7 | 151 |
| Jul 25 | 4.7 | 76 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid”
“I have been a customer since 2022 and love the product”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +9% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 3.4 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: Phox Water is #3 of 5 on overall rating in this group.
500 reviews of Phox Water. Filter by what matters to you.
Well Id looking for Glass jars carafe .But the issue was this filters every mont to change So When Id found Phox just I observed. But recently Id make order Delivery Came next day so quick.And Filter changed is actually those granules what is so good.Water taste is so sweet.Id like design off the jar.For me good purchase.
Speedy delivery, reliable. Good product
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Quick delivery easy to order no problems
Purchasing the Phox water filter jug & filter was easy, as well as re-ordering the filters. It feels like an affordable way to have cleaner water & more eco for my family. Was a bit disappointed at first as the app didn’t work for reminders to change filter but I think they have updated this now.
Delivered to correct address and placed in a safe place
I recently dropped my Wave jug, shattering the jug and braking the lid. I contacted Phox, asking if I could buy replacements. The Team were helpful and efficient and had replacements for both in the post to me the following day. I had to cover the cost, which I fully expected but I was only charged for postage. Amazing service and so lovely to receive these replacements at no cost.
Tasty water, clear instructions, pretty design. I bought a glass jug with one year's supply of alkaline filters (8 in total). It shipped fast and arrived in a pretty but minimal cardboard packaging - great for the environment! There were clear instructions on how to start using the filter jug. We went with the alkaline filter with added Magnesium and can really taste the difference. A week in and we're getting a lot of use and enjoy drinking water again!
Honestly, the best filtering jug I have ever had. Sturdy glass, basically unbreakable. Plastic free filters, plastic free everything. Brilliant app where you can keep track of the expiry day of the filter. It has been 3 years now, and I am happy to be a customer.
As the thing which holds the refill packs had cracked I needed a replacement and I’m pleased to say that the team were able to arrange that quickly and efficiency so that I now have good filtered water again
Excellent quality and great water, very happy 😊. No plastic to replace 👍
My phlox water jug arrived pretty quickly water tastes so much better thank you ☺️ happy days as I drink 2 litres of water a day xx
Excellent products. Amazing customer service. Professional and efficient website and easy to use. I strongly recommend these products.
I have had my Phox water filter for quite a few years now & loved it but unfortunately a small piece broke off my lid. I didn't want to replace the whole unit as don't want things that could be fixed going into land fill so I reached out to Phox to see if I could get a replacement lid. They were absolutely amazing and all they asked I pay was for the shipping! It's so wonderful to see such good customer service in a world full of the exact opposite! I've recommended them to lots of people before but I will be doing so even more now!! Thank you Phox for restoring my confidence in buying a product and recieving good after service! 5* replies to my email were also so quick!
Phox Water is a UK-based company that specializes in providing sustainable water filtration solutions. The company has developed the first refillable water filter cartridge, designed to reduce the environmental impact associated with single-use plastic cartridges. Customers can easily refill the cartridge with fresh filter granules every 30 days or after filtering up to 52 gallons of water. Phox Water offers customized filter packs tailored to the specific water quality in different areas, ensuring optimal performance for its users. Targeted towards environmentally conscious consumers, Phox Water aims to provide a practical and eco-friendly alternative to traditional water filtration systems. The company's products include a range of water filter jugs and refill packs that are designed to be convenient and easy to use, with refill deliveries sent directly to customers' mailboxes. With a strong focus on sustainability, Phox Water appeals to individuals looking to reduce plastic waste while enjoying better-tasting water.
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