Very fair I will order again
Very good and quick to reply to my complaint and give me £2.50 of my next order very satisfied thank you

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Very good and quick to reply to my complaint and give me £2.50 of my next order very satisfied thank you
Takeaway.com customer service is very good though restaurant quality could be better. Takeaway.com does try to resolve any problems that arise
Love the fact I can get a takeaway using PayPal. Could just do with a slightly bigger choice of takeaways to use.
All I could wish for in fast efficient meal ordering.
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Very good service. Easy to use. The only thing I wasn't keen on was the layout of the site but that didn't put me off ordering. Decent communication from the site and emails were of good format and made it easy to understand what was going on with my order. Would definitely use again.
Not bad food, but good service!
Ordered twice. First time 45 mins late, food lovely but forgot 1 item, 2nd time (different place) 40mins early, food bland, added 1 item on the house! If it wasn't for the discounts I wouldn't use it, I would go collect my own at the time I need!
Easy to order useing website
After I placed order was still waiting over a hour so phone take away they had only just got my order
the last time is possible have food
Live 800yds from Seal kebab and pizza and have had food from them many times and always great, the only problem is the time it takes to deliver the food. Takeaway.com kept me advised by email regarding my order and will use takeaway.com again.
i ordered an Indian take away to be delivered at 8.00p.m. last Saturday & it was delivered at & 7.15 p.m.Far to early. Onion Bharji starter good but main coarse Chicken tikka Passanda very bland. Rice was fine. Free popadom & nice free salad with sauce very nice.
I have used this site a few times and it's been a really good reliable service
Having used other ordering sites we gave this one a go. It took a little getting used to. I'd like to be able to check other user reviews when I'm actually looking at the restaurant, for instance. I like that you can see the hygiene rating when you hover over the restuarants' icon when looking at what's available in your area. We had a bumpy start with our first order but customer service were prompt and very helpful even though it was a Sunday afternoon, so 10/10 for that. I look forward to more local takeaways signing up so that we can use them more!
Extremely good experience! Thanks!
Very fast and foods yummy
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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