easy to use
Ordering took less than 5 minutes Which is amazing as we didn't know what we wanted!!

Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
Takeaway.com generally receives positive feedback from customers, with many praising the service and quality of food. Reviewers frequently highlight the ease of ordering and the freshness of the meals, noting that the platform delivers on its promises.
However, there are notable complaints regarding delivery issues, including unexpected fees and delays. Some customers report being charged for delivery despite meeting the minimum order requirement for free delivery, leading to frustration. Additionally, there are mentions of food quality concerns, such as soggy rice and excessive batter on chicken. Despite these criticisms, the overall sentiment remains favorable, with many consumers expressing satisfaction with their experiences. Overall, Takeaway.com is viewed positively, though improvements in communication and consistency are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,000 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2016.
| Month | Average | Reviews |
|---|---|---|
| Sep 15 | 4.6 | 25 |
| Oct 15 | 4.4 | 22 |
| Nov 15 | 4.4 | 16 |
| Dec 15 | 4.2 | 12 |
| Jan 16 | 3.9 | 15 |
| Feb 16 | 4.6 | 19 |
| Mar 16 | 4.7 | 18 |
| Apr 16 | 4.3 | 31 |
| May 16 | 4.4 | 24 |
| Jun 16 | 3.9 | 16 |
| Jul 16 | 4.3 | 19 |
| Aug 16 | 3.9 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service fresh food delivered just took a little longer than stated”
“Was supposed to be free delivery but we had to pay an extra £3, delivery was an hour after told delivery time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.9 out of 5 (good) | 3.9 out of 5 (good) | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Takeaway.com is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of Takeaway.com. Filter by what matters to you.
Ordering took less than 5 minutes Which is amazing as we didn't know what we wanted!!
Of all the takeaway websites to use this has got to be THE easiest to use. I'll be back as Arnie said !
Lovley food hot and on time
Only used the site as offered 15% off my order so £23 order would be a good saving and could order another dish !! But when you get to get out there was no where to put code on ipad so turned on laptop and placed order again but same issue , by this point it had taken me 30 mins so hungry and had to place order any way, very misleading
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I had some issues with the restaurant not accepting my order, the Takeaway.com team contacted me and let me know about the issue and offered me an immediate refund, really good service
Order a meal after returning from our holiday, food actually turned up quite quickly however takeaway.com app showed price of £8.60 driver tried to charge me £10.80 got the receipt from his car and told me I would need to ring the restaurant to sort it out or pay the £10.80 I refused the delivery not being ripped off ! Ended up at local trusted takeaway Takeaway.com replied 3.00 ish in the afternoon the next day told me they would speak with the restaurant when they opened at 5.00pm around 6.00pm got email from takeaway.com restaurant had changed there prices but hadn't update the website? Poor will order the same food from the same restaurant let's see what happens next time!
3 times i have orded and restruant has not got my order
Straightforward, easy to use. Easy to find takeaways nearby and filter them to type of takeaway if you're looking for something specific.
I ordered a chicken meal and it was tasteless and bony, and the sweetcorn was past it's sell by date where it had been reheated and left in water until it was on the turn. I do not often fill in reviews, but they sent me a voucher code to compensate to the value of £3.50. At least they read my review and offered me something back, although my review was just being honest so someone else does not have a bad meal too.
After using other more known takeaway sites, I was hopeful on the service that Takeaway would provide. I could not have been more disappointed. It appears they do not "vet" the takeaways they promote and do not really care when there is a problem. The only order I placed with them made my household ill. The food turned up cold and what can only be described as soggy. After complaining to Takeaway I was basically told that they would do nothing and to take my complaints to the restaurant in question. This was my ONLY order with them and will not be returning. I highly recommend using the more known sites - they actually give a damn about their customers.
Very pleased with the service provided.
No problems throughout, simple process and option to use paypal
Very good service, quick delivery of food. Easy to use website. Was very happy at service. Thank you!
Very efficient and very easy to use. Will be using again tonight!
Good food as always and delivered quickly
Fantastic service. Curry adapted to suit our liking. Fast service. Delivered to our hotel and phoned when arrived
Takeaway.com is an online food delivery service that connects consumers with a wide variety of restaurants. Operating primarily in Europe, the platform allows customers to browse menus, place orders, and have meals delivered directly to their homes or offices. With an emphasis on convenience, Takeaway.com serves a diverse customer base, including busy professionals, families, and anyone seeking quick meal options from local eateries. The company partners with numerous restaurants, enabling users to access a broad selection of cuisines and dining experiences. Through its user-friendly website and mobile app, Takeaway.com streamlines the ordering process, making it easier for consumers to enjoy their favorite meals from the comfort of their location. As a major player in the food delivery industry, the company focuses on enhancing customer satisfaction and delivering quality service.
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