vitre felee à réception
vitre felee à réception

ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
ThePackengers receives high praise for its excellent packaging and reliable service, with many reviewers highlighting the quality of the emballage and the overall efficiency of the delivery process. Customers frequently mention that their items arrive in perfect condition, showcasing the company's attention to detail.
However, there are notable complaints regarding delivery issues, particularly with certain carriers like CHRONOPOST, which have led to missed deliveries and damaged items. Some consumers also report that packages occasionally arrive without complete address details, causing delays. Despite these concerns, the majority of feedback reflects satisfaction with the service, emphasizing the speed and care taken in packaging. Overall, ThePackengers maintains a strong positive reputation among its users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.4 | 277 |
| Jun 25 | 4.4 | 371 |
| Jul 25 | 4.4 | 352 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service and communication”
“The shipment never reached me, the counterpart who suppose to deliver the package quoting reasons to scrap the shipme...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | — | — | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: ThePackengers is #3 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.1).
1,000 reviews of ThePackengers. Filter by what matters to you.
Ha estado bastante bien bla bla bla bla bla bla
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Très bien emballé, merci beaucoup
The company was very slow to pick up and pack the items. One item was damaged in their warehouse. After 2 months I am still waiting for a response from their insurer. Communication from The Packengers is slow and inadequate when there is a problem. I would not recommend using their service despite the process for receiving a quote being fast and efficient. They are good at taking your money, but poor at resolving issues
les prix sont élevés et le service extrêmement lent .
When it comes to packing items perfectly, the Packengers do an excellent job. I have had them ship around 15 antiques to date from France, Italy, Belgium, Spain, the Netherlands, Germany the UK and NY, and they always arrive without damage. I am always impressed by the quality of the packaging. Prices are not inexpensive but they are also fair in terms of what other companies quote. The negative aspect is that they can be very slow. Usually, I receive the shipment within 1-2 months after purchase. I have learned to be patient, but the ideal solution would probably be to hire more people at the warehouse. Usually, the items take 1 week to pack after arriving and then 1-2 weeks from packing before it is shipped out. I often email to ask when the "ready to ship" status will change to "shipped" and customer service seems able to get it moving again, but the Paris warehouse can be a bottleneck in terms of processing.
Une prise d'ordre rapide, une attente raisonnable pour la collecte, un emballage d'une (presque trop) grande qualité ... et une information régulière de l'avancement du processus. Ce serait PARFAIT, s'il n'y avait pas la DESASTREUSE délivrance. Livraison annoncée entre 08h -13h, nous restons l'arme au pied [un créneau de 5h, c'est, déjà, peu admissible]... pour être averti à 15h55 que c'est remis au lendemain !!! Le lendemain (à 12h50), plus question d'être livré, et faut aller le chercher DEVANT un magasin qui assure le relais de Chronopost ... SINON nous devrons aller le chercher à partir du lendemain dans la ville voisine !!!! Là, distribution à la camionnette !!! Nous nous exécutons, mais voilà tous vos efforts qualitatifs ruinés !!! et une partie de notre colère se retourne vers vous, responsable du choix d'un sous-traitant si peu professionnel.
L'emballage de la livraison a été soigneusement préparé pour que les 2 tableaux ne s'entrechoquent pas. Tout est arrivé à bon port. Toutefois, j'ai dû piquer une grosse colère contre Chronopost qui n'a tout simplement pas jugé utile de me prévenir que la livraison était annulée, la veille. J'ai attendu 5 heures dans mon appartement, alors que Chronopost savait pertinemment que le paquet n'avait pas été chargé dans le camion pour la livraison. Le lendemain, j'ai obtenu une tranche horaire d'une heure pour me permettre de quitter mon travail et réceptionner chez moi le paquet.
Un retard sur la livraison mais toujours très bien dans l'ensemble. Un tarif parfois élevé au vu de la prestation.
Excelente servicio. Ultra rápido, sin contratiempos, pero lo más importante la calidad del servicio. Muchas gracias y que sigan así de maravillosos.
Article très bien emballé. Merci Kamelya !
safely packaged, prompt informations and quick shipping
ThePackengers is a digital platform specializing in the packaging and transportation of fragile items and works of art. It offers users instant quotes for packaging and shipping services, allowing them to book and pay online effortlessly. This service is designed to cater to a diverse clientele, including individuals, collectors, e-commerce businesses, auction houses, and art galleries, all seeking reliable logistics solutions for delicate items. The company provides an integrated logistics solution that simplifies the entire process from quotation to tracking for national and international shipments. By optimizing the packaging and transport experience, ThePackengers enhances customer satisfaction for both sellers and buyers of fragile goods. With a focus on ease of use and real-time tracking, ThePackengers aims to streamline the logistics process for its users.
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