The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
This is the third time I've bought from here. Top quality equipment, excellent kits with EVERYTHING you need in one go, no need to worry about missing an important part while installing. Easy to pick what you need, always good advice available if needed. I would always buy from here and recommend to anyone 👍
Always a great service, goods arrived quickly, so If can get on with my installation over the holidays. Deep joy 😄
Great service and prompt delivery couldn’t fault this company
So far- so good. Delivered swiftly but, with Christmas upon us, one parcel went astray. One phone call, replacement sent immediately and arrived next day! All I have to do now is to fit the kit and then relax in my nice warm kitchen/diner. Great service!
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Great product as usual. Efficient service and delivery.
Great website to find for my requirements to purchase underfloor heating thermostat. Required five in quantity delivered next day by 2.15pm and installed in 2.5 hours. All working as normal what’s not to love
Avoid these scammers. I have experienced extremely poor service, having been misled by the sales agents, the information on the website, and the so-called Customer Service and support teams. Resulting in unexpected financial impact to myself. I purchased an underfloor heating kit for a small area of 1.1m². Both the agent and the website confirmed that the kit I was interested in would fit this space. Upon delivery, I began to install the cabling and found I had an excess of 7m of cable remaining, which cannot be cut. I then fitted the cable as tightly as possible according to the instructions, with a minimum gap of 5cm between each return, and still had an excess cable length of 2.6m. I subsequently proved, using mathematical logic and diagrams (as they clearly need things drawing out in crayon), that the cable length supplied with this kit (22.5m) was impossible to fit into a space of 1.1m² with a minimum gap of 5cm between each length. Their support team even argued that square edges on the return would take up more of the excess cable than a loop (semi-circle). Clearly, their maths is not as sharp as their ability to mislead customers at the point of sale. Square edges based on 5cm gaps take up 15cm (3 sides of the square), but the circumference, and therefore length of cable used, of the semi-circle (with a 5cm diameter) would only take up 7.85cm, leaving even more excess cable. After proving that the cable kit sold to me does not fit the required space (despite being informed it would at the point of sale), they chose to no longer respond to my emails or return my calls, as promised numerous times by their so-called Customer Service. Additionally, the kit cannot be returned for a refund as it has been opened. I have since had to purchase another cable kit that fits the required space. This is an utterly appalling and misleading service, with inaccurate information provided by their sales team and website. Their customer service team offers anything but customer service, and their support team appears to be inadequate and incapable of applying basic mathematical logic. Looking at some other reviews it appears this company has a track record of not issuing refunds in cases where it is fully warranted. I wish I had read these beforehand and prior to ordering from these scammers. Based on this shambles of a company’s response below “Please get in contact with us if you ned any further help on this matter - we'd be more than happy to help” - were my numerous emails and phone calls not sufficient?
Item as described, arrived quicker than I expected…fitted and all works as it should 👌🏼
Quick and easy Ordering Arrived on time product was just right for the job
Great service as usual. Goods arrived quickly.
Our undefloor heating failed in our conservatory - Huge concerns for stone floor being pulled up to rectify etc etc Following a little online research, the obvious choice was to try the thermostat/switch first.. Found these guys. Sensible switches and thermostats at very sensible prices and some good stuff on their site.. I had changed the thermostats a few years (around seven) back so was a shade wary this would be the issue. As a result I decided to not overspend on replacements (Got to do both so they are the same, despite Kitchen one still working!!) but found some very sensibly priced new ones that would also link via app to my phone.. I mean, why not?! The conservatory thermostat is buried beneath all our coats!! Decided to get a real Spark in to switch them for me - also just to be sure there wasn’t a further, floor pulling issue. Luckily. Two thermostats swapped fairly easily by Mr Spark and situation all good!! Service from these guys was great however did not need Customer Service etc so can’t comment.. Surley that, in itself, speaks volumes?!? Mr Spark commented that the thermostats were good and seems the app works well too.. Always good to get the right stuff from the right people. That’s these guys!! Thank you. Likely back in about seven years I guess!! (Still great value!)
Have bought from The Under Floor Heating store before, and each time have been super happy with both price and service, will definitely use again. Thanks.
Do not buy the "procrate V2" system (eggcrates) Absolutely no benefit, does not lock together just lifts at the edges, if you try to lock together just breaks. Biggest waste of money ever, just lay the pipe on top of the celotex via a visqueen layer.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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