Easy to follow web site.
Easy to follow web site. Great range of products. Very competitive pricing. Fast delivery.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Easy to follow web site. Great range of products. Very competitive pricing. Fast delivery.
Great products at great prices. Very helpful and knowledgeable staff. Returning customer.
Great bit of kit, easy instructions and the online videos make it simple. The good prices are a nice bonus 👍
Good products, fast delivery good prices- what’s not to like
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Ordered stuff, was delivered now stop sending me emails every bloody day.
Excellent fast prompt service can’t rate em but noigh
Trust the tech section! Needed some help with the more esoteric features of my underfloor heating setup. Took a while to get through as no answer from Customer Services. However took the tech route and Callum was brilliant. Took me through setting up and sent videos for back up. Moral of the story- get through to the tech section of any moderate sized company and they will always help - and often go the extra mile. So 5 for Callum but no response from Customer Service hence dropped star (sure they would be just as nice if you got through though) Friendly company would say. Thanks
I called the underfloor Heating store a while back and found the service from Joe to be spot on. He got back to promptly when I asked a simple question but one which I needed guidance on . I would highly recommend this company!! Keep your the good work guys!!
Easy to navigate website; quick delivery; great communication from placement of order to receipt of goods.
Quick and easy to order and it arrived exceptionally quickly.
Phone took a little to long to answer but once i got through to the tec engineer they where very helpful and knowledgeable.
Brilliant experience with the under floor heating store. Joe in Tech was really helpful in helping me connect my thermostat to the wifi. I haven't had an issue with my order or any previous ones ive made. Would 100% recommend!
Placed order with them only to realise it is the same business as underfloor heating direct. To my disgust the only difference other than almost double the price , was a sleeve the mat came in. So I basically paid double for some packaging. I will be reporting them to ASA. I can see I’m not the only one to have misled, so I would recommend checking their sister sites before you pay twice for the same thing.
So called 'kit' would have been cheaper if I had purchased the components separately. The seemingly permanent 'sales' and 'clearance' prices are a gimmick. Shop around online and you'll find that they are overpriced - even compared to 'other' sellers who apparently operate from same address as them!
The website was easy to use and the information available was very helpful. Ordering was simple and the order was delivered quickly and on time.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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