Quick
Quick, fast product good as all worked. Thank you.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Great range of products are good prices. High levels of friendly technical support and all items delivered as expected and right on time.
Very good web site and the room planner made it so much easier to work out what you need.
theunderfloorheatingstore.com Easy to contact and phone answered quickly. Very helpful and knowledgable when speaking with both the technical advisory team and the sales team. couldn't rate highly enough. By far the best price I could find. Delivery arrange extremely fast. 5+ stars at least!
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Item was as described, speedy delivery, no problems at all!
After making the decision to purchase a HIVE MINI THERMOSTAT that I could control my heating via a APP ,I emailed this company for advice on installation. I realise that they have to be aware on giving advice,but what response did I get,NOTHING why state on your site that your dedicated team will help with any questions, I wouldn't mind even if they came back saying they were unable to give advice. I ha e now purchased the Hive system from elsewhere.
Perfect guidance and products. Luke Pennell was so patient with me on several emails and gave me great advice about the Insulation , heating system , He even called my electrician to talk him through the laying process. A great cpompany and service . Thanks again , Gary Coupland MBE
Clear descriptions and on-time delivery. I've used the Prowarm products from UHS and few times and been happy with the products and service every time
Excellent service from beginning to end. Joe f was brilliant with his advice and prompt communication.
Competitive prices and efficient service. I did have an item missing from the order, but was impressed how quickly and easily this was resolved. Would definitely recommend.
Great products, price and super fast service
The order was delivered quickly and to specifications and at a reasonable price what’s not to like? 👍
Great service great price very happy
My boss ordered loose UFH wire. When we went to install it 5m in we saw that the outer lay of the cable seemed to be damaged. Even though reading where all fine I could not in good faith install this for my customer. I called them and sent a email of the damaged cable. Telling them that my tiler was coming next day to install the floor tiles. They said someone will call be back but no one did. I had to call on my way back from work and they said they can only send one if I returned the damaged one. Or go to their store in the morning and buy one there and return the other one. When I got to the store in the morning it took half and hour to pay for a new because no one was available to use the till and they could take company Amex even though it was brought with Amex online. When I went to call them to ask for a refund form so i could send the damaged cable back I told them can they sent me the email as my boss was on holiday they said they will but never got the email. I call again they said they will send it again but never received it then the lady said you can print one out online. Don’t no why they didn’t tell me that the first time. The worst thing is that I had to call them again to see when my refund will be processed, even though they received two day ago. Finally got a refund but out of pocket of the delivery charge I had to pay for the item to be taken back. Will not use this company again. Rather spend 5% more and buy from another company. Very poor customer service.
Quick delivery, excellent pricing, goods arrived in good condition. No complaints.
Great advice and customer service followed by super quick delivery. Hugely impressed.
Very good quality pipe and xps grooved insulation, all worked very well. Good delivery - no problems yet.
Every time I deal with this company I find them very helpful and the order is always delivered when specified which is crucial to my business
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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