Long waiting time
Long waiting time

The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
The reviews for The TJX Companies reveal a predominantly negative sentiment, with many customers expressing dissatisfaction with both in-store and online experiences. While some shoppers appreciate the variety and value found in TJ Maxx stores, citing great deals and convenience, a significant number of reviews highlight issues with customer service and order fulfillment.
Complaints about long wait times at checkout and unhelpful staff are common, with several reviewers noting a lack of assistance during busy periods. Additionally, the online shopping experience is criticized for poor packaging and inadequate customer support, leading to frustrations over damaged items and unresolved issues. Despite a few positive mentions of friendly staff and good product selection, the overall sentiment leans heavily towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 229 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 2.5 | 4 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 2.0 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | 2.5 | 2 |
| May 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 229 most recent reviews.
“Being a petite it’s very hard to find pants to fit”
“Whoever processes cards for TJ X Cards doesn't understand customer service when people are standing in line to check out”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | 2.7 out of 5 (poor) | — | 229 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The TJX Companies is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
229 reviews of The TJX Companies. Filter by what matters to you.
I placed an order about 10 days ago online. It has not shipped and they will not answer my requests to cancel it. I have just received information from my bank that there was suspicious activity on my account. I looked and it was the TJ Maxx purchase. They had reversed my payment, then taken it out again. DO NOT ORDER FROM TJ MAXX ONLINE.
I love this particular store because: their prices are always reasonable,their customer service is always good and that's it!!
Careful ordering from the TJMAXX website if you need the item soon. I ordered Thursday July 13th. A week later, Thursday July 20th, I still had not received an email that the item shipped so I called. They told me the order was still being fulfilled and it is expected to be at my house Wednesday July 26th. I am going out of town the 27th and I really need this luggage. Be mindful guys! UPDATE 8/1 I returned the luggage in store. TJMaxx refunded the money. Then, that same day they withdrew the money again. I have called corporate regarding this matter. I would not recommend this company to anyone. Again, be mindful.
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Polarized pattern: few middle ratings. 31% of recent reviews are 4–5★ and 63% are 1–2★.
Good store with lots of nice stuff BUT why don't you sell shoes for men? Rapid City, SD
I been a shopper for over a decade with TJ Max they have been so helpful in my life I shop for my whole family and I find wonderful gifts everytime I mean Everything you need to design your home to shoes , jewlery and clothes for everyone and the babies also no matter what size you are TJ Max have what your looking for Love the shoes the bags I tell you I have some great items from this stores I love the quality it been ever lasting items for me I have made TJ Max apart of my Family Affair for years I will always be valuable and loyal customer Thank you for everything Max a Mise my Life with Syle
Not only do they sell furniture and household items at great prices but they have items for every budget...I love their unique and stylish active wear....love going to their stores. The only thing is the sizing for women bottoms can run large (it depends) and idk if they don't carry it or they sell out fast but its hard to find a womens size 2...and a WISHLIST on the site would be great, hard to remember everything you see that you like... and I wish they had measurements in inches to get a idea if it'll fall how I want on my body at a certain length but the company is amazing and will still be here when macys and jcp eventually flop for good.
Why shop regular retail when TJMaxx is available? I always find unbelievable steals at this place. And it is not just the clothes. You can find designer bags, jewelry, shoes and amazing bath products all very inexpensively priced. Love this store!
The TJX Companies is a retail organization known for offering a wide range of apparel and home goods at discounted prices. Operating under various brand names, including TJ Maxx, Marshalls, and HomeGoods, the company caters to value-conscious consumers seeking quality products at affordable rates. Their stores provide a unique shopping experience, featuring a constantly changing inventory that includes brand-name and designer merchandise. The company primarily targets budget-savvy shoppers who appreciate the thrill of finding high-quality items at lower prices. By leveraging a flexible buying and merchandising strategy, The TJX Companies is able to source a diverse selection of products, appealing to a broad customer base. With a strong presence in the off-price retail sector, the company continues to expand its reach while maintaining a commitment to delivering value to its customers.
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