I ordered on line and picked it up from…
I ordered on line and picked it up from a store local to where I was working brilliant service 10 out of 10
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
I ordered on line and picked it up from a store local to where I was working brilliant service 10 out of 10
It is always good, the staff are bright, cheerful and very helpful in many ways, so no complaint there, however the online catalogue needs improvement regarding the irritating header drop down which keeps dropping over half the screen and covering the item I wish to view. Please get rid of it, adjust it whatever just to help my sanity
Item ready but surly youth who served me could do with some training
I ORDERED SOUDAL FIX AA986 0N 4 JULY FOR DELIVERY NEXT DAY DID NOT HAVE ANY IN STOCK I WAS NOT ABLE TO COLLECT IT UNTIL THE 8 JULY WENT TO COLLECT IT WAS NOT DELIVERED THEY HAD TO REORDER TODAY WASTED MY TIME AND MONEY.
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
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Good prices, good products, fast pickup.
Excellent service. Sorted queries quickly and efficiently
Excellent service at all times!
What I wanted was in stock
YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita drill and combi set along with microfibre towels from Toolstation. I stayed in all day waiting for the delivery, only to find that Parcel Force marked the parcel as delivered and signed for, but I never received it. The signature shown is not mine. When I contacted Toolstation, I was told it would take several days to investigate. I understand these things can take time, but given my situation – having just had my tools stolen and now being left without the replacements I paid for – I expected more urgency and support. This has been a really frustrating experience during an already stressful time. I’ve been left out of pocket, unable to work properly, and without any clear resolution. I’ve used Toolstation in the past and always had good service, but this has really shaken my confidence.
Torquay branch, served by Andrea C. Andrea was professional, friendly and very helpful. Hawksmoor pressure sprayer, 7 litre. Fantastic product to get rid of birds on flat roof. Would highly recommend.
Quick delivery
Deliver was was prompt and packaged well
I was attended to immediately as I entered the store with my builder. We also got help from a member of staff when we were looking for items to buy.
We went to the Cheney Manor store in Swindon where we received a brilliant service from Lucy, she was extremely helpful and a credit to your company, if only all employees for all companies delivered such service, well done Lucy, we will definitely visit your store again.
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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