Very good quick service
Very good quick service
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
Always excellent service at the Tonbridge branch. Great value for money too. I shop fairly regularly with Toolstation.
Good range of items and prices competitive. Used toolstation a number of times and from order to time ready for collection is very quick.
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
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An excellent service and competitive price
A quick service with very cheerfully staff
The employee was very helpful and explained everything
I bought Superfast plus super glue. The problem is you cant get it out of the tube, when you do you cant use it again because it seals itself up again. Also its not as fast to set as other cheap glue.
Great customer service
Quick and very friendly service. I went into Cheney manor tool station with ou any product code,I explained what I needed and was provided with quick and knowledgeable service.could not wish for better service.
Quick and simple,ordered online picked up within the hour,staff very polite and friendly,great all round sevice.
I placed an order.. and I told the assistant that my address has changed… he rightly stated that I would have to change the address on-line. I said ok. And as 2 x Products were not in stock.. I said that I would uplift them on Monday. Later on the day I got a message from Royal Mail.. saying my Products were being delivered to my Old Address..!!! I tried contacting Tool Station… (to Amend the Delivery address)..but no answer.! So I drove 8 miles to the Branch.. The (same) assistant was very Grumpy..!! when I asked if the branch had a direct Phone 📞 He said why would he want to Listen to what the Public have to say.!! I asked him Why my Products were being delivered to my Old Address..? When I told him that I would uplift them in the Branch.? His answer was.. well you will have to wait outside your old house for the Postman.. I then asked for the Order to be Cancelled.. He said that he could not cancel Till that Order was Delivered And that I would not get the Products till Thursday (not Next day).! An Absolutely Shameful way to deal with Any Customer. I went back again today.. and dealt with another assistant.. who was genuinely nice. Whereas the Grumpy Person.. just drew me a Dirty Look.!! Willie Burns
Online ordering was very easy Competitive prices. Good system for collecting orders
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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