I have always shopped at Toolstation.
I have always shopped at Toolstation. Good staff good products that's all you need
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
I have always shopped at Toolstation. Good staff good products that's all you need
Good price on Gu10 Bulbs bought for son
Order online, get to store, in and out, no dramas everytime, great service!
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Item didn't arrive when it was supposed to and no notification was given upon delivery to the branch. Even when I called.in in person a few days later I was told it hadn't arrive, when infact it was in store as I found out later again going into the Llandudno store.
I ordered an axe online. Within a few minutes, I received both an e-mail and text message to say it was ready for collection already. When I went in a few days later, the member of staff who served me was pleasant and efficient. She found the axe and handed it over quickly, despite having had no notice I was coming in.
Super modern Toolstation!
Ordered on line got quick reply and early collection date.
The ordering was good but delivery left a lot to be desired. I ordered 11 radiators which came in 3 separate deliveries. One radiator was over 50kg's and there is only one delivery driver.
£250 tool stolen thanks to Toolstation and Evri – zero accountability Ordered a £250 nail gun from Toolstation. Evri “delivered” it by leaving it beside my bins. Nobody was home, no cars on the drive, and no safe place was agreed. When I got back, the parcel was gone. I contacted Toolstation, expecting them to put this right. Instead, they told me it was “successfully delivered” and sent me a photo of the parcel left in an unsecured location. Then they closed the case and told me to contact the police. No refund. No replacement. Nothing. Under the Consumer Rights Act 2015 (section 29), the item remains Toolstation’s responsibility until it’s in my hands. That never happened. But they’ve completely ignored their legal duty and pushed all the blame onto the customer. This isn’t just bad customer service, it’s total failure to protect the buyer. If something goes wrong, you’re on your own. Think twice before ordering anything valuable from Toolstation. If it gets stolen or mishandled by their courier, you’ll be left out of pocket with no help at all. Edit: to reply to Toolstations reply You have literally replied to my negative review faster than my ongoing email thread. You clearly do not take full responsibility and instead deprive customers from their consumer rights, which is illegal. I’m happy to take this to a small claims court, as being deprived from my rights is something I find vile and disgusting.
Efficient operation throughout, from ordering on website to collection, as usual
Website is easy to use, the staff are friendly & knowledgeable & the service is very fast on arrival in-store
Good stocks available in local branch, open on a Sunday afternoon to enable me to get a couple of little jobs done. These were a basic lighting pendant set and ten Draper blades for a Stanley knife. Staff were efficient and I was back in my car a couple of minutes later.
I was met by Jake H in the counter. His customer service was exceptional. Very polite, very patient and very knowledgeable. I was very impressed. I wanted to leave this review on the stop but I was told they had just changed the system. Anyway, well done to him!
Has anyone else had a problem with toolstation .ordered and paid 350.00 cash for tools Wednesday told they would be at store between 11 and 2 thursday went to store at 2 got told they are not arriving until Friday but we needed them for Friday asked for money back showed them receipt got told need to ring toolstation head office rang them they couldn't confirm order as wrong postcode on sale due to salesperson putting a b instead of p finally got that sorted head office telephoned local store their policy is we couldn't get refund unless we physically had the goods to refund if we had the goods as promised we wouldn't be asking for a refund what on earth has gone wrong with the world ?
Great price and easy click and collect; ready when I arrived 20min after ordering. Great service
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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