Always helpful and competitively priced
Always helpful and competitively priced
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
Toolstation receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpful staff. Customers frequently highlight the fast delivery, often receiving their orders the very next day, which enhances their shopping experience.
The ease of ordering and the efficiency of the click-and-collect process are also noted as significant advantages. However, there are some complaints regarding customer service, particularly involving a rude manager during a return process, which detracted from an otherwise positive experience. Despite a few negative incidents, the majority of consumers appreciate the competitive prices and the variety of products available. Overall, Toolstation is recognized for its reliable service and friendly staff, leading to a highly favorable sentiment among customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 388 |
| Jul 25 | 4.6 | 612 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service”
“YWW102998835 I recently fell victim to tool theft and urgently needed to replace my equipment, so I ordered a Makita...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Toolstation is #3 of 5 on overall rating in this group.
500 reviews of Toolstation. Filter by what matters to you.
Always helpful and competitively priced
The goods I ordered were in stock at a reasonable price. The order was accepted and the goods made ready for collection quickly. The goods were presented shortly after showing my order number.
Knowing I could alway get what I needed and the kind friendly help full staff
As a fairly regular customer I am always made to feel welcome. Staff are always helpful but if the product I’m after isn’t in stock they usually have it there within a day or two. It’s a pleasure to shop at Toolstation as the team are helpful and professional with the right amount of humour
Quick answers to the questions people ask most.
Yes, Toolstation is a legitimate company with numerous verified customer reviews and a high rating. Customers frequently praise their great service and quick delivery.
No, Toolstation is not a scam. They have a strong presence of verified reviews that reflect positive customer feedback, with many noting efficient service and friendly staff.
Toolstation offers a wide range of hardware and tools, catering to both DIY enthusiasts and professional tradespeople. Customers appreciate the competitive prices and variety available.
Toolstation accepts various payment methods, including credit/debit cards and online payments. Many customers have found the purchasing process to be easy and efficient.
Toolstation has a customer-friendly return policy, allowing easy returns for unsuitable items. Reviewers often highlight the straightforward refund process and helpful staff.
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Items identified and presented within a minute
Generally toolstation are very good but this time what I wanted was not in stock told it would be in on Monday went there to see if it was in the assistant ask if I had received a text I no but was told it would be in. The reply was no text then it’s not in ask when it might be in and was told don’t know can you give me an idea answer NO If an item is not in stock in the future then I will go elsewhere certainly will not order from Toolstation
Product availability and great service what more could you ask for Toolstation are now my first choice when looking for products.
Staff knowledgeable
Great service, friendly, knowledgeable staff and reasonable parking
Overall is good , just need improvements on next day collection , is not really happening to have next day orders ready for collection, is always after two or three days collection available .
Online een bestelling geplaatst. De website geeft de keuze om tegen betaling te leveren aan huis of kosteloos op te halen bij een filiaal in de buurt. Gezien de bestelling een klein bedrag was en ik regelmatig in Harderwijk kom, koos ik voor afhalen bij Toolstation in Harderwijk. Vervolgens krijg ik een email van PostNL met de mededeling "We konden je pakket vandaag niet bij je bezorgen. We brengen het naar een PostNL-punt". Vervolgens krijg ik bevestiging van Toolstation dat het pakket klaarligt in de winkel: "Je bestelling (OWW18xxxxxxx) ligt klaar in de volgende vestiging Harderwijk Toolstation Harderwijk, Lorentzstraat 37-37a, Harderwijk, 3846AV Daarna weer een mail van PostNL: Je pakket ligt nog bij het PostNL-punt: MTH Koeriers BV Nobelstraat 10 A 3846CG HARDERWIJK Daarna weer een herinnering van Toolstation dat het op hun locatie ligt aan de Lorentzstraat 37 Ik rijd naar de winkel, en het is er niet. Het staat niet eens in hun systeem, gezocht op mijn postcode en gezocht op OWW-nummer, noppes. Maar wat een dom personeel loopt daar zeg! Geen enkele klantgerichtheid, geen eigenaarschap en niet willen erkennen dat er een probleem is. Het enige wat eruit komt is "ja, nee, ik zie niks in ons systeem". Het was de eerste en laatste keer dat ik Toolstation Harderwijk binnen ben gelopen.
Toolstation is a leading supplier of trade quality products in the UK, offering a comprehensive range of over 25,000 items including power tools, plumbing supplies, heating essentials, and hardware. The company caters to a diverse customer base, including professional tradespeople, DIY enthusiasts, and self-builders, providing them with the tools and materials necessary for various projects. With a strong online presence and over 550 physical stores nationwide, Toolstation ensures easy access to its extensive inventory, featuring trusted brands such as DeWalt, Stanley, and Dulux. Customers can conveniently browse and purchase products, benefiting from services like Click and Collect, as well as free delivery on orders over £40. The company is dedicated to equipping its clientele with quality tools and supplies for both indoor and outdoor applications.
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