ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
I proudly still support Zamplebox! I have been with the company twice now. And you always save money...Always. You also always get your ejuice even in times of hardship Mama still got her juice.Amen Zamplebox. And the products that they have are phenomenal. If you vape check out Zamplebox. ZAMPLEBOX I 💙 YOU!
I have attempted to reach out to the customer service team by text, chat, email and calling to no avail. My credit card was charged for June and July boxes and we only received 6 out of 12 bottles in August for June. I have left numerous messages asking them to ship the product or refund my credit card. I finally reported them to the Better Business Bureau and my credit card company. Buyer beware this company will not answer to any problems and will continue to charge your credit card. This is the worst customer service experience I have ever had.
Great flavors & shipping. Never an issue
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
Literally go f*** yourself. “ we’ve already fulfilled ALL pending orders” NO YOU HAVENT. You sent me one juice instead of three in every single box I was supposed to get. It was two before I canceled and your customer service team did nothing. You are actively stealing from people. And you don’t care you don’t try to fix it. I’ve sent multiple emails called and went through the online service on ZampleBox and no one even answered me. I’ve been charged the full amount for boxes that were missing two juices. I sat online waiting for a customer service rep for over six hours before I got an automated message saying your team was no longer working and to try back or send an email. You don’t respond to emails you just steal from people. F*** ZampleBox
Love the juice I got from zample they were fast shipping and great people to talk to if you need help and the emails are awysome
While I would love to go back to them, I can't after see how bad their customer service is. I have called and left voice mails, I have tried chat and email but never get anything. I'm seeing how they are saying they have fulfilled ALL back orders but I have never received my monthly box from July. It is now September. Don't get me wrong, I was one of zampleboxes biggest fans. But after not even receiving a sorry I had to let them go. I understand that everything that happened made things harder, but to get no response, and no help for 2 months is overkill. That speaks volumes about the business and the type of people who run the business.
NOTE; My experience with ZampleBox in 2018-2019. Things I mention may differ from how it's done today. ZampleBox has always been a clever concept and I do not regret having giving it a try. It allows you to broaden your palate experience and helps you discover a ton of new and interesting flavors and brands you might never have known of otherwise. ZampleBox makes it simple for you while also making it an enjoyable experience. I've ordered a few Large boxes in the past and I always felt the same excitement opening each one of them. The feeling of curiosity as to what e-liquids you'll be getting in each box never fades. Every time a ZampleBox arrives it's like Christmas all over again. The packaging it comes with is of surprisingly high quality (unless something's gone wrong during delivery) and the personalized touch it brings with its menu makes it feel the more special. When it comes to the actual quality of the juice itself it's really up there. Yes, there can be a few bad apples here and there but the overall standard is exceptionally high. One thing I have to criticize is the way ZampleBox handles broken bottles. I want to clarify though that this happened to me a long time ago and by now the system may have changed. When I received a couple of broken bottles in my box I got compensated in terms of "Z-Bucks". A sort of wallet currency exclusive to their website. Now that's not my biggest issue, but the fact that your Z-Bucks are locked until you reach a certain amount is what I really don't like. It forces you to spend more money on their products to reach the amount of Z-Bucks required to unlock them, to even be allowed to use your compensation for the broken bottles. All in all, I do hold a special place in my heart for ZampleBox and I would love to see them thrive and expand. I would personally still be using the service myself if it wasn't for the costly shipping fees that comes with living in Europe. If anything, I'd love if there was a way to reduce the shipment cost for people outside of the Unites States. Perhaps if you sign up for a 6 month subscription, you only have to pay shipping for the 1st box, and the rest would come with free shipping? Just thinking out loud. Alas - I'm not educated in the field so I don't know what complications there are with worldwide shipping. But what I do know is, that as a consumer, a hefty shipping cost can be the deal breaker for many. TLDR; If you're on the fence whether or not to give ZampleBox a chance, I highly recommend you do so. They're a great company with a hard working staff who themselves have genuine passion for vaping, and I truly believe it shows in the great service they deliver.
Do not ever trust these people ever ever ever. Order from vape craft not these people actually vape craft screwed me over 4 years ago dont order from them either!!!! Seriously i mean this. Old juices not worth your money so many repeats i only ever got 3 boxes and had 6 juice repeats ridiculousness get into DIY its so easy and 100ml will cost you 4 bucks if that
This is where I'm supposed to show my support for this company which is a good company... But with everything that has happened this past couple years, it's been difficult to keep up with those changes. I do pop in to see if they have restocked and they have... Somewhat... Here's my issue... No menthol flavors... That's it, end of story. If you look up menthol it states 500+ available to choose from... There are 11 horrible choices. Not worth the subscription. I'm getting more from the brick n mortars out on the road, and paying a bit less. Do I want Zample to be better? Yes. Are they good for those who want non menthol flavors? I'm sure they are... But not for me... Not right now. This is tough love, they will eventually get there... But until the choices exist, I'm stuck without a vape subscription.
I was very disappointed with my Zamblebox. I ordered 12 bottles of salt nice and only got 2 good flavors. Plus, I said in the disliked flavor, no mango. Recieved a mango flavor, which I'm allergic to. That why I said no mangos. Very disappointed They will have to try really hard to get me back
They more than made up for their screw up & I'm happy to be back with the Zamplebox I know & LOVE!! Work hard & stay honest guys… Great Job!!!!
I had two subscriptions with them. I was a customer for years. Just recently their customer service has been worse then poor, it has been non-existent. I have tried emailing, texting, and even calling their phone number for support. My boxes have been coming later and later. Worse than that they only gave me half of my box for three months. That was for both subscriptions, not just one of them. At first I thought it was a mistake. But clearly I can see I am not the only customer they have taken advantage of. This is poor buisness practice, and in this economy not a good way to hold on to your customer base. You have lost a loyal long time customer customer. I will not be returning, and will no longer be promoting this company to my friends or family either. People beware before signing up to this company. There is a reason there are so many recent negative reviews. Just start reading some recent experiences of this company and you will see I am not alone.
Been a long time user of zamplebox and they have great flavors. Anythime i didnt want a flavor i asked them not to ship it anymore and the 30mg of 6 bottles last me for awhile.
Took wayyy too long to get 2 months worth of boxes. Then they put a flavor I disliked in the box. Couldn’t ever get ahold of customer support. The boxes used to be customized and tell you the flavor profile. Now they just slap the bottles in and send them on the way without any idea what the flavors are or taste like. 0/10 don’t use them
I have never had an issue with Zamplebox! Love their juice selections.
I started using ZampleBox a year or so ago and I loved the service at first. I got to try tons of new flavors and had it delivered timely and confidently (hence the desire to sign up for a subscription vape juice service. My initial hesitations with the service began when I had started to get less and less quality juices that I enjoyed. I had no way of continuing to include them, unless I customized my box which is understandable - that was the point of customization. However, the interface is clumsy, unitive, and required more dedication to juice selection which is what I was not what I wanted to do. I started to receive increasing repeats of juices that were average or well below average. Not to mention the option to “add on” items that you could never add on, such as coils which would have been made the service even a notch higher. The entire system is just not user friendly, but I had faith initially that this company would have growing pains and I would grow with them. No growth, more pain. Basically, I fell out of love as it was less of a service and more of a monthly job that wasn’t an easy experience for the subscriber. Regarding the entire debacle of the last few months - I understand. The world changed and businesses changed. However, a more transparent - proactive - and inclusive approach to subscribers was severely lacking. I continued to get juice - and had a few orders filled but again, the selections they use for boxes are not desirable. Now the real topper is that they were acquired by Vape Craft. Out of all the juices I received they were by far the worst, and sent the most. Lacked taste, lacked consistency, lacked nearly everything. Now, as I have left the subscription program and damage control has set in (including an ask for a positive review via email which is a little tasteless), but it prompted me to need to share my thoughts about this service. Improve the juice, improve the user experience, and I could be won back. But not like this, not with Vape Craft’s juice product, and not with begging or “discounts”. This ball was dropped, and dropped hard. I really hope this product improves as it was unique and helpful…until it wasn’t.
My Honest opinion, This is an absolute joke, I order juice's from Zamplebox and then have to wait 2 months later until I receive them! Get charged extra for being in Australia, being charged $75 for 6 pack of Juice, But The Juice is top notch quality, the customer service and Getting the actual product out on the other hand is by far one of the worst companies I've ever dealt with!
I love this company, their products and their way to market. Their honesty is also second to none. Well Done to you all. Sadly I cannot use their services due to heavy import taxes into Germany. I wait with baited breath for their expansion into Europe to enable me to rejoin the clan once more. Keep doing what you are doing!! Paul
I tried zample box waited for my order for weeks and nothing. I tried getting ahold of coustmer service but no luck . No phone calls was answered or emails. Finally one-day it was in the mail 5 weeks later. It seems like they was moving at the time but no coustmer was informed. I keep seeing positive reviews now . I'm thinking of going back to a regular coustmer.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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