ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
I will see this through the next box. I actually canceled after the first because it was in process for about 2 weeks. If they fail on the next one I'm done with them. The first box seems ok, it finally arrived. Along with half a dozen whiney emails about giving them another shot.ok. Don't let me down.
Please cancel my subscription, it’s too strong for me , I got blisters on my mouth , it’s just not for me but very tough to cancel , I called, text ,email.but no answer
Do not get anything from this company. They were great in the beginning but now they are horrible all the way around. They owe me 4 boxes that i never recieved, when id try to contact the support team i got the voice mail evert time.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
I order a box back in july, I thought this was a perfect deal, ordered the 12/bottle 30ml 6mlg sub. I didnt get anything until 8/13/21 and it was only 5 bottles, in a plain box, no packaging, no paperwork, no information on what the juices are. they werent even in a box they were just the bottles in a brown shipping box. we had to google the names just to find out what they were. FINALLY someone reached out to me on 8/16/21 after weeks of calling,emailing, texting to get my refund or ALL of what i ordered, and tells me they put in for a replacement box. and yet here we are 2 almost 3 weeks later and I havent gotten a replacement box or a reply back from anyone. I log into the website to see whats going on and AFTER i cancled my membership its been reactivated and there is no way to REMOVE your card. this place is absloute trash and i will never do business with them again.
Similar to other recent reviews. I've been a member for over 4 years. Things were great until a few months ago. I was charged for boxes I never received. I was charged for a 12 bottle box but only received 6 bottles. Secondly, the quality and attention to detail that brought me to Zamplebox is gone. Boxes no longer come in Zamplebox packaging, no longer have "menu's" describing each juice (loved this), and are no longer separated which ensured bottles wouldn't crack or spill.
I was a member for 2 years and it was great.. I took a break a little while back because of all the changes happening. When I re-activated my account in july for 12 bottles a month, it took 6 weeks to finally get my box and there were only 9 bottles in my package. Then I get an email celebrating that everything went out right and they are finally up to date. Next day I get an email, "sorry we f****d up here's a discount on your next box" but guess what? Their site won't let me use the discount code. They are all over the place and everything they do has a mistake somewhere. Needless to say I canceled again. They need to just give up and stop
This used to be a fantastic company that sent out their product on time and according to customer preference. Not anymore, the company was apparently sold, and it went downhill fast. Now it's all promises but no results. The last box I received before I canceled was shipped over a month late. I'm not falling for all the promises of better and cheaper. Talk is cheap.
This company is horrible. First like someone else posted it sat in the sending point forever. Then when I finally received my box it was all flavors that I specifically said I didn’t want. So I sent a message to customer service through the instant messenger saying I want a refund on Aug 17, no response. I sent a message again 4 or 5 more times between then and now and still no response. Well actually I get the automated message saying they have a high amount of customers contacting them and they will be with me soon. It’s 2 weeks later and no response. DONT NOT WASTE YOUR MONEY ON THIS SITE!!!!!
I paid. It’s been “getting ready to ship” since 2 Aug. 5 messages sent and not 1 reply from customer service. This company has fallen off recently. Starting to get flavors I specifically said I don’t like. Looks like it’s time to go elsewhere. Update: So after writing this review and canceling my membership my box was shipped the next day.
4 bottles instead of 6 in a crappy non zamplebox box. No answer from customer service.
I was shorted 3 bottles of juice on my first month after waiting 3 weeks for my first box after they took my money. Talked with Marco Febra through e-mail and apparently he didn't want my business so i'll take my money elsewhere. Pretty crappy i had to pay 40+ dollars for 3 30ml bottles of juice
What happened to you guys you used to be amazing how you not going to send out boxes we pay for anymore? I really should have read recent comments and reviews before ordering but I figured you'd be just as great as before but guess not.... should have had 2 boxes but they never sent out 1st b4 I skipped a month then canceled since they won't even respond to emails/calls
You only need to look through the recent reviews to see that everyone has the same problem with them. I purposely never left a review these past few years because I was always sceptical that an issue would be just around the corner and here it is; the final straw. It starts out amazing, you get to tailor make your box - kind of - how you like it, and as time goes on, you get more freedom to choose more of the juices that you like. However, you soon start to realise that the top juices, the best ones, the ones that you actually want are not the ones that come in your box – literally ever – you’re only able to pick from the best of the “above average” liquids. If you want the premium flavours you have to buy those as additional extras; and not at a great price either really when you’re already spending over 50 quid each month. As a UK resident, you have to come to terms with the fact that your subscription is going to take – on average – about 3 weeks to get to you pre-covid. Though, often enough, you’ll find that your box arrives more than a month later, especially so these days. What’s more, occasionally they get flagged at UK customs and you have to pay a further charge anywhere between 10 and 20 pounds for it to make the final leg of the journey. What this means is, for 330ml of – mostly – average juice you’re sometimes spending 70 quid and having to wait well over a month for it to reach you. The first 3 months are peachy where they hook you on what appears to be a good deal for exotic liquids, and then things slowly decline to the point where it’s just good enough to keep paying rather than the hassle of cancelling and buying your juice the old fashioned way. I’ll grant that Covid as well as the US laws and legislations have affected the company as well as their move to two different warehouses, and Zamplebox have been very apologetic about it in a series of generic emails to its customers. However, the customer service is non-existent these days. I’ve waited nearly 3 months for a single response regarding a billing issue on either the live chat, email or ticketing system and I’m just done messing around with them now. I was not prepared to update my billing information and have them take more money when my most recent boxes have taken over 2 months to arrive! I thought that I would wait so they could sort themselves out, but they cancelled my subscription - which appeared sort of kind of them – and then upon re-activating my account, all of my unlocked slots (the ability to pick from the meagre 4 pages of poor juice) were gone. Another series of contact attempts later to resolve it has been met with the all too familiar silence of the Zamplebox customer service team. There was a time where you could have your fill picking some -not all- great flavours from epic brands that really made this company worth the money. But now, even the longest and biggest spending loyal customers are only being sent the dregs of the juice making world. Weak liquids, long delivery times, extra charges, no customer service. Lately, I honestly feel like I’m paying for the privilege of being sent juice I could buy in a run down supermarket for one of those olden day e-pens. Really disappointing to see them go from the best to literally the worst retailer for your E-Liquid needs. I strongly advise staying away, this company looks like it’s on its last legs and it tastes like the juice they’re providing is nasty clearance liquid from the back of a warehouse long forgotten about. A very deserved 1 star
Think they are cracking down on vape shops and the Smaller ones can’t afford to pay the ridiculous fee for licensing that’s probably why either going dark.
I use to buy from this company but I don't know what happened seems they don't send anyone their order anymore same issue I am having with my order I placed 16 days ago and they never sent it they just took my money and won't reply back to my support ticket.
This is a scam company they will take your money and not ship you anything.
They won’t even talk to you about your issues. Used to be good, but now they fell off. Just google juices and you’ll have better luck
Any reviews above 1 star are fake. I see they have time to make sure they try to make themselves seem legit on here with these fake 5 star reviews, I can’t flag any more as I’ve already flagged as many as I could, so please if you see a bullsheit 5 star review flag it. Zamplebox your an absolute joke and the definition of scum to society, whoever is on here trying to boost your ratings I hope seriously bad things happen to you and your loved ones
If I could give the services less than 1 star I would. Wouldnt recommend anyone use this service. I paid for the largest box. Have waited 2 weeks. Constantly just says it's getting ready to ship. They haven't responded to a single one of my complaints. The text number offered was invalid and when I tried to call no one answered. I just want a refund. I've canceled it so hopefully they dont try to charge my card again for this non sense.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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