ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
5 years of amazing service, fantastic juice selected against my input and preferences, great packaging, lately my orders have been in crapy boxes, last month they sent 4 bottles i got charged for 6, what's going on with Zamplebox ? Seems like they are going down the drain, maybe a class action is looming soo many unhappy global customers
*FROM 5 STARS TO ONE*Would give half. I thought I would give them another try and they offered to give me a free box but I received my box that had juice that was expired and looked like it had been sitting on the back shelf of the warehouse for 2 years. After a total of 22 emails I finally just told them to forget it and I deactivated my account... again. There was 2 juices out of 12 that I could vape because I don't want to go back to cigarettes. Free box my @$$! Horrible customer service. Overall a horrible experience. Zamplebox has been a terrific company, great customer service and care about their family (customers). There has been problems with every vape company due to the rules changing with the BS due to CDC and state regulations but they've made it right & back on track. I did have a couple boxes that were not in my flavor profile but they were good to try. I would go back as a customer again if they were giving me codes that work but I refuse to pay $10 shipping for a free 30 ml bottle, that isn't free. I did love the juice but I hated the shipping.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
Ok so the email says be honest so here goes. I finally decided To give sample box a shot. I went through the questionnaire to find the right flavors and all that and Decided to go with the 3 pk cause there was some sort of special going on. My 1st issues starts with the fact that I had a total and then entered the promotion code and where there was no shipping all the sudden there was a shipping so the discount that was taking off essentially was almost canceled because of The phantom shipping cost. So now fast forward about 2 months and I almost completely forgotten And uh finally my sample box showed up. Now I have 3 flavors 2 of which we're horrendous 1 that was okay and that was that. So when I decided to complain because of the combination of shipping time And the flavors I read that I can't submit Complaint if it's been over 30 days. Well it was over 30 days from the time of my order by the time I got the order. I also emailed sample box and nothing.So I'm just left screwed now I guess. I almost decided to give it another shot when I saw 50% of email a week or so ago but I'm just having a hard time being convinced. Number really because of the flavor of the vape juice but were horrible. Thanks for listening.
I ordered a Zamplebox every month for more than 3 years before July of this year came around. I gave the benefit of the doubt for the first 2 to 3 weeks with no tracking number. Yet after a week four with no tracking number received, I did begin to request a refund and to cancel my monthly subscription. Thankfully I was able to cancel the subscription for myself. Refund, well it seems when you pay them they take the money the same day but you request a refund, you must wait. Now here we are, September 3. I’ve left multiple voicemail messages, sent multiple chat requests on the sample box site, and I’ve still received absolutely nothing, except for the constant news sales ads stating that “we’ve got our stuff together now!” and yet it’s been two months and I have received not a single correspondence. I don’t hold much hope of anybody from Zamplebox or Vape Craft ever seeing this, let alone responding to it. I wish to warn everyone else reading this, do not order from here!!! They used to be a good company but now it’s been more than 60 days and I have received no product or refund!!!!
Had a decent time until this last may. I hear that it's going better bit the one problem is the vape craft people that bought and saved them is the one reason I'll never go back. There products have always been subpar to other brands that have been sold to me through this mail order service. Good luck but I won't be a part.
My husband and I had a subscription each of twelve (12) juices per month. For our boxes in July 2021 - we received both of our boxes extremely late - sometime in August. My box was missing two (2) juices and my husbands four (4) juices. As all the negative reviews state as of late - we tried contacting them several times over the course of around fourteen (14) days with no luck. We sadly terminated our monthly subscriptions immediately after receiving my husbands box. It is sad - we have used their services with no issues for several years - their issues started around April of 2021 and have continued through July 2021. We have received several emails asking us to continue to use their services which have included coupons. It is a joke at this point - until we have received a shipment for the juices we paid for and did not receive, a partial refund or some sort of personal communication directly apologizing to us we have no plans on using their service again. I had no plans to leave a review since they already had so many negative reviews but I just received an email from ZampleBox asking me to share my positive thoughts and why I still support their business with a direct link to this website. Shady! I believe their service will get better eventually but this company needs to do more than sending out these pathetic emails and meaningless apologies to their loyal customers.
Terrible service. Live chat doesn’t work. Says they respond in a few minutes, but I waited one hour with no response several different times. I sent a customer service request and got no confirmation email. They sent me a list of vape juices I should have received which, honestly, looked like a pretty good list, but what I received was awful. Out of the 12 I ordered, 4 were bottles of Baja breeze, which is disgusting by the way, and two other sets of doubles. Really disappointed. Can’t even reach out to customer service to fix the situation. Not worth the money.
If I could put negative stars I would I have emailed and messaged several times I ordered zample box for the first time in June and have yet to recieve my box or a response as to where it is the emails saying all pending orders are fulfilled is bogus mine isn't
I decided to give these losers a second chance. I ordered juice on Friday, and here it is Thursday and it still says processing. So I had to spend money AGAIN that I don't really have to buy juice elsewhere, which by the way was ordered yesterday and shipped yesterday. It will be here by Saturday (3 days after ordering). Don't fall for their seemingly heartfelt emails claiming they have changed, and things are back to normal. They are at least responding to messages now, but all I am getting are excuses as to why my order has not shipped in nearly a week. Fool me once, fool me twice, ya know. Never again. Update - it is now the weekend again. They finally claimed they ran out of a flavoring. Huh? I thought the juice I ordered was made by other companies? Yet another excuse I assume. So I picked a replacement flavor. Will come back and update this when my package actually ships. Not very hopeful. Worst online shopping experience since online shopping began.
Use Zamplebox from its inception inception, I discovered several juices that I really enjoyed, which led to me eventually canceling my subscription. Couple months ago I decided it was time to renew. Don’t know what I was thinking. Getting quality Vape juice in a general category from different suppliers and not having to waste $10-$20 a bottle to try it’s just the way to go.
I made my first order with ZampleBox and have so far been disappointed. I ordered and paid for 480ml of juice and only received a single 30ml bottle. So far I have spent 3 days trying to get a response from them with no luck. They won’t answer the phone, respond to emails, or respond to messages. With this so far terrible customer service I would advise you to not waste your time.
Despite my initial worry's and concerns in reference to the delayed age verification, discount codes not working and lack of answers from any staff, these folks actually came through. I received my box in LESS than a week, about 4 in a half days to be exact. Im new to the vape world and I really love the website and the setup, Especially the samples. I will be doing business with you all from here on out. Sometimes it's not the issue itself that causes strain, its the lack of ability to fix it and Zample did just that.
The simple fact you continued taking people's money while you were having issues says it all for me. The fact I had to go to my bank and dispute the charge from you is unacceptable. I will NEVER be a zamplebox customer. I do not trust your company. There are plenty of other companies I've never had issues with. I'll stick with them.
As a former subscriber, I will no longer be supporting your company. I’ve tried reaching out to your customer service since your “return”, and still don’t get any answers, so clearly your company still doesn’t have it together. After being told you were acquired by vape craft, one of my least favorite brands you sell, I will definitely not be coming back. Now, I feel as though I’m being harassed getting emails begging me to come back every other day. Y’all done effed up and burnt this bridge.
The juice that was picked out for me, was great, I loved them all. The shipping wasn’t to bad as far as where it came from to where it was going to. Gotta thank customs for that one. I hit a bit of a financial snag but plan to restart my subscription soon. Way to go zample.
I will still choose Zamplebox over any other because of the fact that they know how to take care of their customers and they are always, always on the ball whether it be purchases, delivery or just customer feedback or assistance. Amazing service and I have only good things to say and recommendations to give for them.
My last 3 boxes have been late. My sms, emails and live chats have been ignored. The last box i got had only 9 bottles not 12, all Communications regarding that have also been ignored. Zamplebox has already taken my money for the next box (17 days ago) who knows when that will turn up and of it will be 12 bottles.
Recently ordered a 3 bottle box to give them a try. It took about 3 weeks for my "order" to arrive. When it did finally arrive there was only one bottle of juice in my box. I don't even know what flavor it is because you cant even search it online (It was not one of the three that are listed online that should have been in my box). Not only does it not come up on their website, but no where else on the internet either. I have absolutely no clue what I'd be vaping. Crazy thing is that my packing slip also indicated just one bottle. Not sure how when you clearly can see the order online. Reached out to support, still waiting to hear back. Regardless if they ship out the correct box, this is not how you conduct business. Update- Never heard back from support.
Just let this company die, don't give them your money.
Horrible company & even worse customer service. After accidently placing an order, right away I tried canceling it. I called & of course nobody ever answers. I left 2 voicemails , did live chat 3x & nobody ever got back to me & I sent a text & got zero reply. The order shipped. Now they'll have to pay to have it returned.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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