ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
They sent my June boxes to the wrong place a month late now the site says that my June and July boxes were shipped 8/2 but when I track them it says delivered 7/31. I haven't gotten one reply to any of the ways I've tried to contact them. They have no problem charging my card tho.
Ive ordered my zample box 2 weeks ago and it still says they are gettin it ready i tried calli g the # but they are never open or someone is never there to answer your call customer service is a thumbs down this whole site is a scam so thumbs down on zample box and if it is a legit site i wont be ordering from them again not timely or informative on your order or shipping information 👎👎👎👎👎👎👎👎👎👎
Use to be good now terrible. No response from customer service took over a month to get my box.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
No reply from customer service in two weeks. No delivery. Nothing. They took my money though. Terrible service
This is the worst service ever! Answer your customers. you take money and don't return the product. Horrible way to do business. I will be canceling with my bank and filing a complaint with the BBB.
Zamplebox went through some changes in the last two months (change of warehouse twice, customer service company, etc.). They screwed everyone over by not communicating with their customers. To make up for this, they emailed me a promo code for a free 3 bottle sample (shipping NOT INCLUDED). So I head to their website to see how much it would cost me to get my "free" box. I ENTER THE PROMO CODE AND GET AN ERROR MESSAGE STATING THE CODE HAS ALREADY BEEN REDEEMED TOO MANY TIMES! THIS COMPANY IS A JOKE! I'm done with you Zamplebox. You're crooks. Support your local vape shop instead, that's what I'll do.
I don't know if people should read any reviews from the last 2 months it doesn't rep the company June, July was 2 bad months because of the government vape juice mail issue and moving to a new place. So far they have been great, like some of the reviews I am missing a month but I'm sure that will be taken care of. Give them a shot, I don't order any specific juices so I can't attest to that but I love it for the random juices, helps me experience alot more flavors then I normally would.
To bad we can't go any lower than 1! This is f*cked up! I placed my order at the beginning of June, here it is near the middle of August and I still haven't received my order OR a response from them other than their emails trying to get me to buy more! I plan to find out where their location is and make them pay for taking my money and ignoring me! This is absolutely unacceptable!
shite customer service
I hate this place!!! I just wanted one bottle of ejuice and I accidentally hit a very misleading question and all of a sudden I was charged for a membership of about 50$ can’t get ahold of anyone by phone or website. THIS PLACE IS A JOKE! “STAY AWAY!!!”
this site is a scam i order my first box in may and still never got it and just week ago i got a email saying that there gonna send my box and said it was already at my house but i never got it i have a door cam so i know that it didnt get stolen, i wish i seen the reviews on this site before i order an i bet within a few months a law suit is coming to them running a scam site what a joke im done trying to reach out to them no one is never on the other line of the phone an etc. so DONT TRUST THIS SITE
Yes I believe Zample Box should of made there customers more aware of the new company taking over. It would have not made so many customers so upset. But maybe after they caught up with all the subscriptions they could be nice enough to give all the loyal customers a free month or at least 50% off for all the confusion. As of right now I’m only behind the month of July and once I figured out what was going on and got ahold of somebody. They was really nice and assured me my subscription would be shipped out very soon and it was ! I still think regardless of the miss communication this is still the best vape subscription service offered. If I went to my local store which I should really do some time just for the local support but the price I pay for my subscription would only get me 1 bottle at my local shop unless they was having a sell and that would only be on house liquid not on premium. I still think they should get another chance this is the first problem I’ve had as a customer and I have a ton of juice so it really didn’t bother me that bad. Still my favorite vaping subscription service !⭐️⭐️⭐️⭐️⭐️
After being charged $182 in the past 3 months for three 12 count boxes, we have received a total of 19 bottles of vape juice. I have tried 5 times to contact them with no email response, no “live chat” response, no Facebook messenger response and a disconnected phone line. This is absolutely ridiculous that they would STEAL money from us. We have been loyal customers going on two years but will now be cancelling our subscription and filing complaints with our bank for fraud.
Company is a joke emailed me back said package would be shipped in two days that was five days ago. Then go on to offer me a discount for my next order, why would anyone want a discount when they haven’t even received the order they paid for in the first place I give this company zero starts
I've paid for 2 boxes I haven't received!
ZERO stars if I could! Placed an order on 7/31/21, my card was charged, but still no receipt, update on shipping, and certainly no product in hand. I've tried calling, text, support ticket, and live chat....NOT one reply yet. I tried ZampleBox several years ago, and regret trying them again...
I bought my first box a week and a half ago maybe two, I never got a reply for any of my emails asking for an update on my order. I contacted live chat and never could get a reply. I finally receive my box today and only got 2 bottles of e-juice when I ordered the three bottle deal. Live chat wont answer anything I send, I even sent a message to the “text us” feature and I still have not received a message on what happened to my order. Just disappointing.
SCAM! DO NOT ORDER FROM THIS SITE. THEY STEAL MONEY FROM YOU AND THERE CUSTOMER SERVICE DOESNT EXISTS. I ordered a monthly subscription of 6 bottles 6mgs a month and I put No menthol. I ordered this June 3nd 2021. They charged me right away never got my box, then July comes along, they charge me right away for another box and I still havnt even got June's...I tried twelve times to reach out to their customer service "live chat" and emailed them and called their number that is just a voicemail no one ever got back to me. Finally august 2nd I get my.june box and there's only 3 bottles in there when they charged me for 6 and two of them arnt even the right nicotine level so now I'm beyond upset because no one ever gets back to you on their, today I get my July box and there's 4 juices in it. They don't even have an option for 4 juices so that really shows that they don't give a crap about their customers. They stole from me, they charged me all together $82 I was supposed to get 12 juices I got 7 and 2 of then were methol and two of them weren't the milligrams I ordered so in reality I only got 3 okay juices. I want my money back or the 9 juices they owe me. PLEASE NO MATTER HOW COOL THE WEBSITE LOOKS DO NOT ORDER FROM THIS SCAM VAPE WEBSITE. THEY STEAL AND HAVE LAWSUITS COMING THEIR WAY.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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