ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
I used to love Zamplebox but the customer service is so bad right now and my June order from the beginning of the month still has not shipped. No one is answering phones or responding to chats. I am done!
Well my fiance sent me this link to get my first zamplebox where we both get a kickass deal. Well I picked out my likes & dislikes an ordered my box on June 3 well her it is June 28 and all I've received is an email saying hey friend we got ur order, good choice. No confirmation email and definitely no tracking # email either... My fiance has had the same exact thing happen to him as well, oh and cuz I thought it was such a great deal I shared the email link to my father so he could get a great deal as well and now here we are still all 3 of us waiting on some kind of information about where our boxes are. I even tried to go to my account to see where I purchased it and I see where there about to charge my card for July's box in 5 days and I haven't even received the first one.... I love zamplebox I do they got the best flavors by far idk what's going on usually there great w commutation.....but I don't want to unsubscribe all 3 of our accounts so we don't get another charge without receiving anything for the first ones..... Someone please contact me
I ordered juice a month ago and was charged but never received the product. I keep asking for a refund but I am ignored. I wish I had read other reviews first, before I gave them any money.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
So, I started my subscription 2 weeks ago and I'm still waiting for it to ship. I also purchased some eJuice separately and it still says processing after 2 weeks. Any reviews stating "fast shipping" are definitely not real subscribers. Apparently, the last few months have caused zamplebox to fall apart. No communication from support either. If I had read these reviews prior to subscribing, I wouldn't have. Anyway, I've cancelled my subscription already and I haven't even received my first box. UPDATE: I finally received my box, but I only received 7 of the 12 bottles. What a ripoff.
Let's all stick together thick to thin stinkies out vaping in. It's saving our lives. Yes, we’ll welcome you in. Like Zoro before but it's Zample Box now. I'm all in.💨🔑💟✝️💯💯💯
Always excited for the monthly subscription box to arrive. The flavors are always great!
I’m sorry to say.. this has been quite the experience for me recently. Weeks of waiting on shipping after being charged and the prices had already risen significantly. Moreover, the website is in unbelievable need of an update (slow and glitchy) and customer service has been nonexistent. Used to be a great service and company.
Asked repeatedly when my may box would ship its the 24th of June and it still hasn’t also asked for a refund twice and still haven’t heard anything back.
I joined before the vape ban, sometime last year, and I can say, Yes. Things have changed... But, otherwise I've still been overall satisfied. Let them get their ducks in a row...If you aren't happy right now, maybe take a few months off, and if willing, give them another shot. I know they have had to make major company changes. Find new shippers/suppliers. They are understaffed. They have a lot of angry people to deal with and get back too... And I'm sure it's hard getting back to everyone on time. But I really do believe they're doing the best they can given the circumstances. Idk, I suppose I just always try to be understanding, because running a vape business is tough while they've had to deal with the vape ban crap and aftermath... And somehow they still tried to do what they could, and are actively putting the pieces back together. Sure, it's a little hiccup for them, for the entire industry really... But Zamplebox is still a great company.
Zamplebox has been good to me for the past few months but as of recently they took payment from me and I expected the usual box in the mail. I recieved nothing. I tried to get ahold of someone through tickets, livechat and calling. No one to talk to. This is unacceptable and I am sure I am not receiving a refund for the product I DID NOT get.
I wouldn't even give a star if I could I ordered a box on may 16th all it says is getting tour box ready to ship and I got charged for my 2and box this month I tryed the live chat I get nth back I've tryed to call I always get that I called out side of business hours and I called at 2:30pm I tryed to message them though text and I got a message back saying message blocking is active I feel like it's just a scam to get money out of you.
Giving 1 Star is too much. I give it a negative (-100)!!! I made an order on May 23, 2021. Yet it still says my order is (processing). Made complaints and asked for a refund, cancel my order, text, called.. NOTHING IN RETURN! Not a text back, no further email, no update, NOTHING!!! I paid $39.97 to be exact. I had my credit card replaced so they can’t charge me for anything extra that I will never get. This place is a complete SCAM & TOTAL FRAUD!!! It doesn’t seem like allot of $, but when you’re done shady like that, you gotta put your word out there for the whole world to see that this is no joke from us loyal customers. That this SCAMPLEBOX WILL TAKE YOUR MONEY AND GIVE YOU THE FINGER!!! DO NOT BUY FROM THEM!! IF YOU DO, YOU’RE PUTTING YOUR MONEY, CREDIT CARD INFO AT RISK!!! Close your card and replace it! They can’t charge what you ain’t got! This place is in Nevada? I order stuff from California all the time and it’s here in 3-4 days!! And I live in Indianapolis, IN! DO NOT SUBSCRIBE TO THESE LOWLIFES!!!!
Absolutely ridiculous. Today June 15 and I place my order on May 12th still says in processing and still have not received it can't get a hold of customer service or response to any of my emails. I actually read the reviews before ordering from them. at one point they were good. now this sucks
Terrible Experience!
This company has gone to fkn dogs mate, thieving c*nts. Called my bank and filed a dispute, if this company is out of business then SHUT IT DOWN. WASTED ME FKN TIME
Stole my money no box no support help!! No one even answer the phone!!! Do not buy from them!!!!
Received confirmation to skip the month of June shipment yet It was charged. I have attempted email, live chat, calling and texting them. They don’t answer any of these approaches. In the past they have taken weeks to ship, with that shipment being full of crap juice as in they didn’t follow my requests. I have reported them to better business bureau, federal trade commission and Department of Business and Industry, Office of Nevada Consumer Affairs DO NOT WASTE YOUR MONEY OR TIME!
I order my first box a month and a half ago still haven’t got it I haven’t got help from there staff and at this point I’m trying to call for a refund but yet I can’t do that because non of the staff answer phones or emails or the live chat
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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