ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
I ordered my box about a week ago, their FAQs say that they ship in 1-2 business days. well that is a flat out lie. I have tried reaching out to customer support with no responses back. I'm going to give it a couple more days before i dispute the charges with my bank. but this is terrible customer service!
I bought something all most 2wks ago and I'm still waiting on them to ship it to me. Evers sense that went under a new shipping company they on verge of losses a loyal customer
2020 and current they are not trustworthy. Check all sites for them . You will see the rip people off, charge more than once, and like me never send the product ! Do NOT GIVE THEM MONEY!
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
I ordered my first and sadly the only one I will be ordering on 5/9/21. I have not received my package nor my tracking information on my purchase of zamplebox. definitely would not have ordered from them if I knew this is how it was going to be. I have tried to contact them through the multiple ways to do it on their site and haven't got any responses. DO NOT RECOMMEND buying a box from this place.
Placed my first order on 5/18/21, still no notice of shipment (website says ships in 1-2 business days) and no response to my email inquiry. I called the customer service number and left a voicemail. Also texted them, and also tried the chat. No response. Filed a bad review with BBB, and am disputing the charge with my bank. Paid $60+, no product. Just want my money back.
Update: 23.08.2021 I have received my order :) it has taken 3 Months but have also had frequent emails from the company explaining the difficulty's they were having. fair play to them they came through changed from 1 star to 4 stars. Placed an order 2 weeks ago and its still on processing, attempted to contact support multiple times and no one gets back to me. Ill be trying all avenues to get a refund. Update: Well its the 8th of June and still my order is on processing placed on the 17th of May, contacted them via chat, called them and submitted a ticket, i also sent emails to there email address with no reply. PLZ PLZ DO NOT ORDER YOU WILL LOOSE YOUR MONEY. Happy to update this review if my order ever comes off processing.
**Update** I have now been contacted by them and I am happy with their explanation as such I have increased my review score to 3 stars. Will look at it again once I receive my order. Placed an order on the 6th of may. Order still hasn't shipped. They have not responded to any of my messages and don't answer the phone. Looks like I will have to claim the money back from my credit card company. Awful experience I would avoid at all costs.
I don't know whats going on with this company. They used to be great years ago. Now they won't respond after 2 weeks. Sent multiple emails. Tried calling, and using there helpbot on the website. 2 orders and a box are still "processing" after 2 weeks. I want my money back now. I don't even want to spend my money with them anymore.
Placed an order May 15th 2021 and haven't received an email with an order number only saying that they received an order. No one answers when u call or email and the text number won't even go through for anyone to talk to them. Going to have to contact the bank to stop the scammers from taking more money when they didn't deliver a product of any kind and won't even send an email with an order number.
Been using zample box for about 2 years now. Haven't failed me at finding great vape juices and new flavors. Great deals for amazing juice.
I loved this service.... been about 2yrs with you guys! This helped me to quit smoking, im on my journey to quit vaping! Wish me luck!!!
This place is great even in this panzy state I live in my juice is always here on time
I couldn't believe my luck at discovering ZampleBox! I live in the middle of nowhere and it's hard to find vape shops near me. The prices are great, the variety is phenomenal...its just a great thing all around.
These guys are awesome
I don’t know how I’ve afforded vape juice the entire time I’ve vaped. Going from paycheck to paycheck and even when I had no income at all was such a struggle to keep one bottle at all times. No I have a stock pile. And I believe I ended up paying like 18 dollars for 4-5 bottles or something like that. When I pay more than that for one bottle locally. When I forgot to enter my discount code, customer service immediately cancelled my order and reordered for me with my discount code and I didn’t have to stress or do anything at all. They took care of it all immediately. I don’t know how I’ve went so long not having ZampleBox before. I’ve told everyone I know about It
I've been using Zamplebox for several years and have no complaints. It's an excellent service at a good price.
Best thing that has happened for the vape community!! Keep up the good work!
I have nothing bad to say about sample box. It is always on time with delicious flavors. I am going to miss getting them in the mail because it made it so easy. I give it 5 stats.
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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