ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
Super easy to sign up, super easy to cancel. Lots of different flavor verity. Great customer service. Fast shipping. Sometimes I would get the same flavor but honestly it's no big deal. Some people think it's the end of the world but it's really no biggie. They do a great job of switching things up.
Number for support is not valid Any way to get support doesn't work Can't cancel no matter what I do I'm going to go through my bank since they keep charging me although I've reached out to them In every way they give to get through to them
I have used this company since 2007. They used to have a very easy to use site where you could make whatever changes you wanted to your account right there on one webpage. Now there website has 47 different tabs that do absolutely nothing. You have to contact a system administrator to make any changes to your account and it is really annoying. The whole selling point for this service was the simplicity. They have ruined that with this useless new website overhaul. "If it ain't broke don't fix it"
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
Where is my package says its delivered somewhere in the us but im in canada
Greatly appreciate the extra bottle! Last time I knew which was the extra sample since I was not at all enjoying it, but appreciate the effort of letting me try something I might like. However, this time everything was perfect and by far the best flavors I've had.
There is nothing better than getting a good deal other than getting a GREAT deal! That's what you get with Zamplebox! They stick to the flavors I like and I save money! Communication isn't always the greatest and the new website page is not as good as the previous. But I'll still go through them!
Wasn’t able to order honey berry in bulk. Had to place 2 smaller orders that cost me more money. Not a huge deal, as long as it gets fixed for future purchases.
Reached out to customer service via text, got no reply other than "please rate your service" by email. My issue is not resolved, currently debating canceling my subscription service. No longer happy with the varieties I'm receiving and would rather pick my own.
The juice is good, but when I need to skip more than one month I have to cancel my membership and then restart it when I'm ready. I lose all the zbucks I've earner every time. Very frustrating.
Love the flavores and I got it quick and easy. This is where I’ll be getting mine from now on.
I wish I could give no stars. Zamplebox was once good, but now they are just charging for bad UI and cheep juice that you cant even tell them if you liked/disliked what you got anymore. I will not be giving this company any more money and I will do my part to see that people I know don't as well. Please support your local vape shops that will hear you and get you the product you want instead of a company that's trying to make a quick buck on a sub. Edit: after posting this Zample sent me an email asking how the juice I got was. Seems a bit odd they would send that after I put it in my review.
Horrible company!! They sent me a 50% off code and it didn’t get applied for to my total so I messaged them they told me they couldn’t adjust it…. They were totally rude I asked to then cancel and they didn’t reply back and sent it out anyway and all of the flavors completely suck. They have no well known brands. I swear some person is just mixing up flavors in their kitchen, the flavor intensity is the poorest I’ve ever tried and all of the flavors had no intensity; I had 6 to try. Stay far away from this company. Pathetic scammy company
I love the variety they offer. I don’t have to go to the multitude of vape shops and guess what flavor profile their juices have ( they all have some silly name instead of a flavor profile) which is super annoying. Each box has a list. And their prices are crazy cheap for premium juice. I have bragged on Zample box so much I have the local shops employee buying from you.
Nicee . Goodd
Easy to use, speed of shipment, good flavor variety.
ease of use, love experience here
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
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