I was going to order till i read all…
I was going to order till i read all the negative reviews

ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
ZampleBox receives mixed feedback from its customers, with a significant number expressing dissatisfaction primarily due to poor customer service and order fulfillment issues. Many reviewers highlight the quality of the vape juices and the variety of flavors as positive aspects, with some stating that the products are great and the service is generally responsive.
However, a recurring complaint is the lack of effective customer support, with numerous customers reporting long wait times and unfulfilled orders. Issues with subscription management and unwanted flavors also frustrate consumers, leading to a sense of disappointment. While some customers appreciate the fast shipping and quality of the products, the overall sentiment leans negative due to the prevalent service-related complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.5 | 2 |
| Aug 24 | 1.5 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service ++++”
“This is my review as a customer for about 1 and a half years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Marketplaces.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 67 out of 100 | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | 2.2 out of 5 (poor) | — | 1,000 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 |
Bottom line: ZampleBox is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.0).
500 reviews of ZampleBox. Filter by what matters to you.
I was going to order till i read all the negative reviews
Okay, I’ve placed an order through their website on the 20th June, their website mentions that usually they will dispatch the orders in 1-2 business days. Today is 28th and they still didn’t give them to shipping yet. Tried to speak with a customer service and they said somethings wrong about our website and order usually takes 7 business days to send them so i have to wait. I asked refund and they said they COULD give me a store credit. The thing is that I asked refund so i could shop from a different company because i don’t want to do business with them due to their unprofessional service but they’re gonna give me a credit to spend on their business which is really dumb solution for customers. The way they approach the problems and the level if their understanding of the situation is really low, I believe they’re really unprofessional and doggy company. Don’t spend your money here. Update: They finally gave my order to shipping on 6th July (I suppose definition of 7 business days is different at their warehouse)
Super convenient and the fact that I can pre-choose flavors to try is so worth it.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 64% are 1–2★.
Ive used this company on and off for years. They used to be great, but now each time I order something the wait for your actual product gets longer and longer. I placed an order over 2 weeks ago that has been stuck in "processing" and when reaching out to customer service they informed me my entire order is being held up due to 2 of the items being currently out of stock and that I can either choose something different, or wait, and this is definitely not the first time this has happened. Would be nice to get a notification when you're waiting so long for a purchase.
This used to be a good company. I subscribed years ago and had no problems whatsoever. I decided to give them another try and I was wrong to make that decision. Ordered one 3 bottle box a week ago and it stills says "getting ready to ship your box".
This place is a total scam I clicked the wrong thing so they charged me I called them right away to tell them I didn't mean to and they told me I was pretty much out of luck there is nothing they can do about it!
horrible costumer support, to be hornst. i've been wating for my order for 30 working days now. do not use this site, go to someone else.
I'm pretty much done at this point. Box dates have been inconsistent with some coming on the 11th, some shipping on the 11th, some shipping on the 7th, some arriving on the 14th, there's no consistency anymore. The only thing that is consistent... is the flavors... always the same flavors... always... no variety, no new flavors to try, and the flavors have gotten progressively more muted and dull as time goes on. They only ship out flavors by Vapor Craft, even if it says a different brand, there's tiny print that says "Manufactured by Vapor Craft" so it seems like you're getting variety but it's all the same company over and over again with the same dull flavors over and over again. I've skipped this month and will be buying my juice retail to see how that goes for me, but I can't keep relying on a shady company that constantly messes up and never updates you on anything. I'm done. You didn't fix it Zamplebox, so this is probably goodbye.
They have a great selection of vape juice from flavor you can not find anywhere else.great customer service.we love zamplebox
! . . 10/5 . . ! Zamplebox is the number one E-Liquid source around..!
No issues got what I ordered I dose suck it doesn't have a tasting menu or a nice box but cuts down on wast and prices so I don't mind just be patient with your order it took mine a week and a half to get here
Ok so I was really nervous after reading the reviews but typical me I didn’t bother reading them until after I already purchased. (I know I need to work on that habit!) anywho I ordered the 12 pack of 30ml subscription box entered my likes and dislikes (you can enter a lot more likes compared to the 10 allotted dislike spot options ). I messaged them and got ahold of someone named Angie , I was nervous about the reviews I read and also because I have a severe allergy to coconut I wanted to make sure I would not receive anything containing that if possible. She answered within 30 seconds on the chat box and was so helpful and kind, she sent me the entire list of what was sent in my box and the shipping information. I received my box in about 8 days which is phenomenal especially for vape products being shipped to Alaska ! I didn’t get one repeat flavor and all the flavors I got that I have tried I absolutely love, I am pretty picky about my juice but they really used my like and dislike options to create my box. I made sure to be really specific about what I really would not like on the list and I’m pleasantly surprised they followed it so well. Especially with all the nightmares reviews I was expecting the worst. I understand that they were going thru management and ownership changes and especially with the pandemic every business suffered. I am glad I didn’t read the reviews until after or I would have never gave them a chance.
Best Vape Store Ever!!! No Brainer
Been with them for years & it was always a good service, but problems began this past fall. Packaging was horrible, now u get your bottles thrown in a box with green shavings. No flavor menu in your box, u have to go to the website & search every bottle to see what the flavors are. No way to update your monthly flavor review, which is suppose to help in curating your next monthly box. Orders are left on the website saying they are still being processed even though I ordered, paid and received them months ago. In January I was double-charged for 2 boxes when I only wanted 1. It takes at least a week to ship your box when before it took 1-2 days. You get the same tired old juice month after month, I never see any new juice anymore. I asked to skip an extra month since I was charged for 2 boxes & had plenty of juice left over & I was told I wasn't allowed to since I already skipped a month. I told them I wanted to cancel my order & was also told that they couldn't do that either since my box was being processed, even though the box hadn't shipped yet. I'm done with this lame company! They won't be around much longer!
This used to be a good company. Now I am not getting my preferences. I get the same flavors month after month. I even get duplicates in the same box. Last month, I received my shipment in multiple tiny boxes. I spoke to customer service via chat and was told to select my own flavors. Well, what is the point in entering your preferred flavors in your account if you have to go back and do it monthly. I finally cancelled because of bottles exploding and the same flavors time and time again. I feel like they are just cleaning out their inventory at this point. Service has had a huge decline since the CA tax went up. Sad.
Great company
ZampleBox is an online vape shop that specializes in e-juice and vape box subscriptions. Catering to vaping enthusiasts, the company offers a curated selection of popular vape juices from over 300 top USA brands, delivered directly to customers' doors on a monthly basis. Users can customize their subscriptions based on their flavor preferences and choose from various plans that provide significant savings compared to retail prices. With membership options starting at just $4.17 per bottle, ZampleBox aims to make vaping accessible and enjoyable for a wide range of consumers. The platform not only simplifies the process of discovering new vape flavors but also fosters a community of over 200,000 vapers who share their experiences and savings. Overall, ZampleBox serves as a convenient solution for individuals seeking a reliable source of quality e-juice while exploring new tastes in the vaping experience.
This profile hasn't been claimed by the business owner.