Bra priser, snabb leverans till dörren.
Alltid smidigt förutom vid jul då våran PostNord hade problem vid leverans och paketet blev väldigt sent.

zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
Zooplus.se receives mixed feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the company for its quick delivery, with comments highlighting "snabb leverans" and "bra priser" as standout features.
Consumers appreciate the availability of trial bags for picky pets, which has helped them find suitable food options. However, a substantial number of customers express dissatisfaction with the service, citing issues such as delayed deliveries and poor customer support. Complaints about the necessity of creating an account to place orders and the overall website experience are also common. While some customers report a smooth ordering process, others describe their experiences as "undermålig" and frustrating. Overall, Zooplus.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 10 |
| Oct 24 | 2.0 | 25 |
| Nov 24 | 2.5 | 23 |
| Dec 24 | 2.3 | 29 |
| Jan 25 | 3.0 | 25 |
| Feb 25 | 3.5 | 24 |
| Mar 25 | 3.5 | 24 |
| Apr 25 | 3.1 | 19 |
| May 25 | 3.1 | 17 |
| Jun 25 | 3.5 | 20 |
| Jul 25 | 3.7 | 7 |
| Aug 25 | 2.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The most compassionate company I have come across, made purchase from them, had to have my cat put to sleep from illn...”
“We were trying to contact the customer service of both zooplus and the delivery partner, and both of them were referr...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.7 out of 5 (poor) | 3.2 out of 5 (fair) | +24% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: zooplus.se is #5 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 2.7).
500 reviews of zooplus.se. Filter by what matters to you.
Alltid smidigt förutom vid jul då våran PostNord hade problem vid leverans och paketet blev väldigt sent.
Grinden är i bra kvalite och är som den har blivit beskriven på deras hemsida, så har ingenting att klaga på när det gäller produkten. Men att beställa utan att vara medlem. Det tog så lång tid och det var så krångligt. Anmälde mig till kund men det gick ju inte heller. Om felet åtgärdas återkommer jag gärna som kund.
Har beställt kattmat ett antal gånger senaste året. Allt har funkat bra utom första gången då Post Nord åkte till Åkersberga norr om Stockholm istället för Tyresö söder om Stockholm. Detta innebar runt 14 timmars väntan hemma fördelat på en fredag samt måndag.
Quick answers to the questions people ask most.
Yes, zooplus.se is a legitimate company with a significant number of verified reviews. Customers have shared their experiences, reporting both positive aspects like quick delivery and negative ones regarding customer service.
While some customers have expressed concerns about delivery issues and customer service delays, many reviews indicate genuine transactions and satisfaction with products. It's important to consider the range of feedback.
Zooplus.se specializes in pet supplies, including food for cats and dogs. Many customers appreciate the variety of products available, including trial sizes for picky pets.
Zooplus.se typically accepts various payment methods, including credit/debit cards and Klarna. Customers have noted the ease of the checkout process, although some have mentioned issues with account creation.
Customers can reach out to zooplus.se's customer support through their website. However, experiences vary, with some users reporting slow response times.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 44% are 1–2★.
Snabba leveranser. Många smaker att välja på av Purina One för kastrerade katter. Fler sorter än jag hittar i butik. Väl förpackat. Den reklamation jag hade för några veckor sen, sköttes snabbt och utan krångel och jag fick även en rabatt som ersättning.
Snabb leverans bra priser
Vi är jättenöjda med Zooplus! Priser är betydligt lägre än andra butiker. Vi köpte allt för vår valp hemkomst och varor var jättebra. Vi hade ett problem med enbart en vara och vi fick snabbt hjälp av kundservice och allt gick smidigt. 4 stjärnor istället för 3 bara för att det tog längre tid att få varor ca 10 dagar. Dock fick vi information under perioden att leverans var försenad pga av hög tryck.
Leveranserna från Zooplus har fungerat bra. Hade betalrutinerna varit lättare att få till likt övrig web-handel hade det blivit 5 stjärnor.
Had my differences. We talked and they were resolved. Prices ok, customer service 100%,
Rekommenderar. Lätt hemsida, snabb leverans, bra fraktalternativ, smidig betalning. Möjlighet att betala 30 dagar senare utan ränta (Klarna). Beställt flera gånger. Alltid nöjd. Enda klagomålet är att jag fick en rabattkod på 15% för torrfoder....om jag köpte inom 24h...som kom en dag efter att jag beställt 40 kg torrfoder. 😂
Bra service och enkelt att köpa
Snabb leverans, enkelt att man hitta det man vill köpa och bra alternativ på köpet. Om man köper dubbla av varorna till exempel, blir priset bättre. Bra med valet sparplan som man kan utnyttja under tre år varje gång man startar den. Vissa medicinska kattmat senaste tiden har blivit dyra, så jag hoppade över att köpa dem från Zooplus. I generellt är jag väldigt nöjd att köpa från Zooplus.
Lätt att beställa, bra priser och snabb leverans
Har handlad flertals gånger och varit nöjd med produkterna. Ena gången jag hade problem med min beställning, då varan inte passade, hjälpte mig kundservicen bra, och det löste sig. Det jag skulle kunna önska mig är kanske på vissa produkter en produktvideo/installationsvideo som visar lite tydligare hur produkten ska sättas fast. Då har man eventuellt chans att se om produkten verkligen kommer att passa innan man beställer. Men annars är jag nöjd med Zooplus.
zooplus.se is an online pet store that specializes in providing a wide range of pet products, including pet food and accessories. Serving pet owners across Europe, the company offers a comprehensive selection of items for various types of pets, such as dogs, cats, small animals, fish, birds, and horses. Customers can find popular brands like Hill's, Royal Canin, and Bosch, ensuring quality and variety in their pet care choices. The platform emphasizes convenience with features like free shipping on orders over 499 SEK, quick delivery to customers' doorsteps, and easy returns. Additionally, zooplus.se offers promotional discounts for first-time customers and loyalty rewards through its membership program. By focusing on affordability and a broad product range, zooplus.se aims to meet the needs of pet owners looking for reliable and accessible pet supplies.
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