Customer support is dire
Customer support is dire, making a complaint does nothing. Data coverage is bad outside of towns. You get what you pay for.

48 Mobile is a telecommunications company based in Ireland, specializing in providing mobile services tailored to meet the needs of individual consumers and businesses. With a focus on delivering flexible mobile plans and competitive pricing, the company aims to enhance the mobile experience for its customers. 48 Mobile offers a variety of pay-as-you-go options, ensuring that users can choose plans that suit their specific usage requirements. The target market for 48 Mobile includes both casual mobile users and those seeking more robust communication solutions. The company's offerings are designed to appeal to a diverse customer base, prioritizing user convenience and satisfaction. By positioning itself as a customer-centric mobile provider, 48 Mobile is dedicated to changing the way consumers engage with mobile technology. For more information, visit their website at 48.ie.
48 Mobile receives a predominantly negative reception from its users, with many expressing frustration over service quality and network reliability. Reviewers frequently mention issues with data connectivity, describing it as unstable or nonexistent, with some reporting speeds as low as 0.2 mb/s.
Complaints about roaming capabilities are also common, with customers stating that the service fails to work properly when traveling abroad. While a minority of users praise the network for its competitive pricing and decent data speeds within Ireland, they often note significant drawbacks, such as the lack of Wi-Fi calling and complicated roaming setups. Overall, the sentiment leans heavily towards dissatisfaction, with many advising potential customers to consider other options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 416 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 7 |
| Oct 24 | 2.7 | 9 |
| Nov 24 | 1.3 | 4 |
| Dec 24 | 1.0 | 5 |
| Jan 25 | 1.2 | 6 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.7 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 4.0 | 4 |
| Jun 25 | 2.2 | 6 |
| Jul 25 | 1.1 | 7 |
| Aug 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 416 most recent reviews.
“The best and cheapest network provider in the whole of Ireland”
“Sim didn't work made me change setting update apn about 4 times and customer service was real snarky”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | +13% | 416 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: 48 Mobile is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 2.2).
416 reviews of 48 Mobile. Filter by what matters to you.
Customer support is dire, making a complaint does nothing. Data coverage is bad outside of towns. You get what you pay for.
Works fine in Ireland. But problems with roaming in EU. And disaster outside EU can't receive any calls.
The best deal on the market. Can't go wrong for 7.99 really. Had no issues porting and the coverage in my area is better than what it was with GoMo. Handy to have an app too
With 48 two weeks now.A problem arose which was not 48's fault.I was guided through my issue by chat with reps.Problem solved and am very happy with the service.
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Cheap company, cheap service. I paid for 2 months service but I was unable to use their service at all due to an issue with the sim. I am now into month 4 and still waiting for the issue to be resolved and I will clearly be left waiting. Having been sent a second sim that doesnt work, customer service knows it doesnt work but are happy to leave it up to me to sort out myself, well I couldnt be bothered. It was also agreed with a customer service agent that I would be refunded as I was unable to use a service that I paid for but this was of course not done either. I have had conversations with several customer service agents to no avail. The customer is left to deal with the issue themselves. I approached them with caution and thankfully did not trust them to port my number. If I had I would have lost my phone number like others and I am also thankfully still with my other company so I am not left without service. I am very disappointed.
I have been with 48 for about three months now and I cannot fault the service. It is everything I wanted and has had no problems since joining. The community is great if you need help. For the price and the amount of Wifi it is more than generous. Dermot O'Leary
AVIOD this company at all costs, I’ve been with them 2 months and rarely have mobile data, I have 2 mobile phones so I can swap the sims to confirm it’s the network that’s at fault not the phone, Customer service is woefully bad, I’ve Already order a new sim to move back to my original provider- don’t be tempted by the cheap price, it’s not worth it -avoid this company!
Unlimited data if you can get any.stay away terrible network
Just moved over from VF. Very easy, straightforward process. Kept same number, took 90mins to switch over. No issues with data or making/receiving phones calls so far. The mobile data 4g is incredibly fast, 2x or 3x faster than my previous provider. Would recommend based on my experience to date.
So, a couple of weeks has passed [24th Nov], and still no sign of my SIM. To say it's an inconvenience would be an understatement. If you have to ring people, bank online and pay numerous bills, receive appointment dates via mobile messenger, or simply keep in touch with your family, I'd recommend you don't have the experience I'm currently going through. Or if you need to use Inland Revenue online or My.gov online and have no sim/phone to achieve this, I would recommend you stay with your current provider. People say get a new sim from anywhere. Okay, then set in process the task of notifying all of the above of your number switch. Hmm, don't go where I've been. It's been hugely frustrating.
Very pleased with 48. Am a light phone user number ported over in 20 minutes Very happy paying 7.99 for service I get
Switched two family mobile numbers yesterday from Virgin to 48.ie. I activated both new SIMS individually, once activated I went through the process of signing up to monthly bill pay for both, once completed I contacted 48.ie through their online chat (no waiting for representative), to assist with the number porting for both numbers, that online chat took apprix 5 minutes, once completed I waited for the number port to take place which happened just 10 minutes ago, within the 24 hours they say on their website for multiline porting and all works perfectly. For me and my experience a seamless and hassle free experience and all within 24 hours for two family mobile numbers. And well worth the effort for a industry bargain shake-up of €7.99 per month, 100GB data with free any network calls and messages. Thank you 48.ie
Cannot receive calls or texts at random time. Contacted them, tried to blame my phone only for me to find out this is happening other customers. Only with them 2 months and I will change network again, completely unreliable.
They lost my number in a wrong porting issue and now I don't have a phone number. Just avoid them
I have no phone for the past two days as it says porting which should only take a couple of hours. They have the worst customer service I have ever the misfortune to deal with, these people have no idea what is going on. This is my business phone and they do not care. I can't even get hold of anyone to cancel the port. Consumer rights are next followed by a trip to my solicitor. These people are cowboys.
Since changing to 48, I have not been able to receive incoming calls from some friends. The network seems to be selective and random, as to whom I can receive calls from. Having been on to customer agents 3 times in the last week, there is still no resolution nor was there any response to my complaint email. If you want to be able to receive calls, my advise is to stay away from 48. You pay for what you get? It would appear so but unacceptable that people can't phone you! So goodbye 48, and please for your own patience and frustration levels, stay away from them.
Absolute JUNK of a network! Stay away. As they say, buy it cheap, buy it twice. Support is non existent, the network is brutal, their app is from the stone age and if you are traveling abroad this network is a disaster. Firstly you need to enable in SIM application that you are going abroad, and then if you’re lucky you might get 2G or 3G signal. 9 out of 10 you won’t be able to use your phone. I gave up after 3 months and endless frustration. Back to Vodafone. Expensive but it works!!
48 Mobile is a telecommunications company based in Ireland, specializing in providing mobile services tailored to meet the needs of individual consumers and businesses. With a focus on delivering flexible mobile plans and competitive pricing, the company aims to enhance the mobile experience for its customers. 48 Mobile offers a variety of pay-as-you-go options, ensuring that users can choose plans that suit their specific usage requirements. The target market for 48 Mobile includes both casual mobile users and those seeking more robust communication solutions. The company's offerings are designed to appeal to a diverse customer base, prioritizing user convenience and satisfaction. By positioning itself as a customer-centric mobile provider, 48 Mobile is dedicated to changing the way consumers engage with mobile technology. For more information, visit their website at 48.ie.
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