Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Rimborso voli che mi hanno impedito di fare. Con pretesti non veri mi hanno impedito di fare il volo Milano Rodi, Di conseguenza quelli del 19-08 Atene Rodi e quelli del rientro del 9-09 Rodi Atene e Atene Milano già pagati più i danni per avermi riconsegnato dopo una settimana con i farmaci salvavita e perso le prenotazioni già pagate.
I have been traveling many years with aegean air. Excellent company . A bit expensive though.
My experience with Aegean Airlines has been nothing short of infuriating. On 09.09, they canceled our flight from Ioannina (IOA) to Athens (ATH) without any explanation or alternatives. We had a connecting flight to Naples (NAP) the following morning with the same airline, yet their staff was unbelievably rude and completely unhelpful. Rather than assisting us, they told us we could pay extra to fly to Naples through Germany with another airline—an outrageous suggestion! Forced into a corner, we had no choice but to take a taxi for 500 kilometers just to make our business trip. But Aegean’s incompetence didn’t stop there. On 21.09, after flying from Naples to Athens, we faced yet another disaster with our evening flight from Athens to Ioannina. First, they announced a minor delay, then made us wait until 20:30 to board, only to stuff all the passengers onto a single bus—without any air conditioning—leaving us packed like cattle for no reason outside the plane. Aegean Airlines seems to have a habit of canceling flights at their convenience, with no regard for passengers or any sense of professionalism. Their crew appears more focused on their appearance than their actual job. This airline, touted as one of Europe’s best, is not even worthy of its so-called awards. In every aspect, Aegean performs worse than the lowest of low-cost airlines. From customer service to operations, they are at the bottom of the barrel. Avoid Aegean Airlines at all costs. This is not an airline you can rely on—unless you’re looking for frustration, delays, and total disregard for customer care.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Paid for ComfortFlex with Aegean as we have a decent amount of luggage, still they weighed our hand luggage and we were 4kg over. They asked whether we wanted to pay or swap things around after already taking away our checked luggage which left us with limited options. We shuffled personal items around and returned to then be told we would have to pay €16 which didn’t make any sense but as it was a small amount we agreed and then later found out they had charged €60 to our card!! Spoke to the check-in staff once we noticed this and they denied that they told us €16 despite two of us hearing this amount. No apologies, they blamed us for having too much luggage, frankly did not give damn - absolutely awful customer service. You may as well fly with RyanAir as Aegean just charges more and offers a worse service than RyanAir.
Pathetic ground staff. Extremely rude, unfriendly and aggressive. We had 23kg*3 luggage limit. We were travelling with one 25kg and one 18kg luggage which is 16kg lesser than overall limit. Yet they didn't allow and charged us. Staff has zero understanding or customer orientation
We had a flight from Chios to Athens, Aegean should have had the capability to transfer our luggage to Delta which is their partner because they would not we had to wait 2 hours for our luggage to come off the belt which caused us to miss our flight to JFK NY, this is unacceptable. The Aegean Rep in Athens was very rude and no help whatsoever. This was very stressful because we needed to be back in New York the following day. We had to pay for a hotel for an additional day which I feel was not fair. Aegean basically answered an inquiry/compliant online by saying they aren't responsible. A married couple who had the same travel itinerary also missed the JFK flight. I think we deserve compensation.
High prices. Many delays. Old planes. Low quality in flight service. Not value for money at all. Even Ryainair is better at least you pay less.
Their planes and service on board is good, but bad IT makes this airline a pain. When you try to register, finishing registration is impossible because the system is broken. It tells you to select a language no matter what you do and you will not be able to finish registration. Their automated system keeps spamming you to finish the registration forever until you make them a GDPR request to remove your data and stop using your email.
We had a delayed flight from Paris to Athens and upon arrival we found out that not only our luggage was damaged but also almost everything was soaked with water. We reported the incident the following day as first we were not aware of the company's policy and second due to their delay we could not stay longer at the airport as it was already past midnight. As a result our request for compensation was rejected.
I've flown with Aegean for over 10 years and was a loyal customer...until now. During our last trip, my husband's suitcase came back damaged. We took a picture of it at the airport and submitted a claim. The suitcase only cost 40 euros, so we thought it'd be a simple claim. Wrong! Aegean claimed we should've reported the damage at the airport (a lie - the Montreal Convention says you have 7 days to report the issue) and that because we didn't, we needed to prove it happened because of them. It then refused to accept the photos as evidence, even though the metadata from the pictures clearly shows they were taken at the baggage collection area within an hour of landing, and pretty much accused us of being liars and scammers. All of that for 40 euros when our tickets cost just shy of 700 euros (plus 9000 miles for the suitcase). This cheap, short-sighted response to a genuine complaint has left such a bad taste in my mouth that I won't be entertaining the thought of flying with Aegean again. As a Greek abroad, I'm thoroughly ashamed that this is the view of Greece that the supposed "national" airline creates for tourists. It is pathetic and embarrassing.
Very rude staff especially Mrs. Karadimitri. Boarding a flight from Athen to Dubrovnik on Sept 16. Even my bag fit perfectly to the scale but she kept asking me to pay 50€ to check it in (I have photos to prove it but can’t be able to post it here). Her behavior toward guests was extremely bad and rude. First time taking this airline also the last.
Just returned from Greece with this airline. I unfortunately fell while on holiday and fractured my foot and had it in plaster although I had a wheelchair support to the plane instead of giving me a seat with leg space they made me drag my foot quite a way along the plain and was in a lot of pain throughout the flight because I couldn't stretch my leg not very impressed
Inacceptable. On avait réservé le vol + cher de la journée le 15 septembre 2024 de santorin à Genève pour 7h15 car cela était nécessaire. Au final, sans AUCUN avertissement ni mails de leur part, on se rend compte en effectuant nos cartes d’embarquement que notre vol avait été annulé et qu’on nous a booké sur un vol BEAUCOUP plus tardif dans la soirée. Je ne sais pas s’ils savent ni ne se rendent compte que des personnes travaillent réellement le lendemain ? Aucun professionnalisme !
È da Giugno che tento di contattare il call center ma non c'è mai la possibilità di parlare con un operatore italiano, dice sempre che non c'è disponibilità, che senso ha mettere un numero dall'Italia se poi la gestione non esiste
Flug von Frankfurt über Athen nach Heraklion und wieder zurück für 3 Personen im August inkl. 23 kg Gepäck für jeden für 920 €, da kann man nicht meckern. Die Flüge waren allesamt pünktlich, das Gepäck kam vollständig und unbeschädigt an. Mein Mann ist 1,92 groß und hatte keinerlei Probleme mit der Beinfreiheit. Es gab sogar noch einen Service an Bord, das habe ich bei anderen Airlines schon lange nicht mehr erlebt. Das Personal am Boden sowie im Flugzeug war höflich und sehr aufmerksam. Wir würden auf jeden Fall wieder mit Aegean fliegen.
Wir können die negativen Erfahrungen nur bestätigen. Angefangen am Flughafen in Frankfurt, wurden beim Check-In Fluggäste von Aegean Mitarbeitern angeschrieben und auch wir wurden mehr als unhöflich mit unserem Kleinkind abgefertigt. Sitzplätze wurden ohne unser Wissen umgebucht und plötzlich saßen wir getrennt. Als wir dann krankheitsbedingt unseren Rückflug stornieren mussten, wurde uns dies im Call Center bestätigt und wir sollten eine Mail erhalten, es kam nichts. Am nächsten Tag bekamen wir dann sogar einen komplett anderen Erstattungsbetrag genannt. Die reinste Katastrophe!
Extremely rude at the gate, if you are not Greek, get ready to pay for baggage. Predatory practice. Greeks were allowed to board with oversized baggage. We had european complaint luggage and were told we must pay 40 euros per bag or we could not board. Fly any other airline if possible.
Awful. Vile. 2-tier treatment for different people of the same group (3) re: cabin baggage check in. Rude, patronising, demeaning staff at Heathrow. Avoid! What a horrible experience.
The seats are nice but customer service is terrible. They cancelled my flight and I confirmed the refund with them but then they only have MD back the taxes not the fare. No one acknowledged the mistake.mobwy lost !! Very often rude and aggressive Just last week I asked inlibe a simple question about miles redemption in shops. It took me days because the guy refused to answer despite my writing black and explaining. Very rude very stiff and awful. I complained in Facebook, again they did not even bother to read and gave nd the wrong answer but after insisting I fof if. Yetz they covered up the terrible behaviour of their colleague who never wrote back(he was determined not to answer... lamentable) and they supported and justified him. It is standard procedure in this corrupt environment. They cover each other and they twist shamelessly anything to hide and cheat. I asked Facebook for the contact details for Complaints twice. They kept lying and covering up the other guy i asked again, they never wrote back hiding in the oven lies and died the hole company is lije that.years now the same. AGGRESSIVE in their mistakes, smooth liars.... The client is always wrong is their corrupt motto.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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