Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
Read full summaryShow less
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Cette compagnie est à éviter, à fuir ! Dès la porte d'embarquement, on préfère vous attendre pour peser de manière aléatoire vos bagages cabines et s'ils dépassent un peu on vous facture un bagage à envoyer en soute (beaucoup plus cher que si pris sur internet d'ailleurs) au lieu de faire embarquer les personnes.
De plus, les dimensions affichées lors de la réservation du billet sur internet ne correspondent pas du tout aux dimensions de leur appareil qui sert à peser et mesurer les bagages, ce dernier étant beaucoup plus étroit.
C'est la seule compagnie que j'ai prise où ils vous arnaquent autant sur les bagages et viennent peser les bagages afin de se faire le plus de fric possible sur des dépassements de poids minimes plutôt que de privilégier d'embarquer à l'heure.
Résultat : à l'heure où l'avion devait partir nous n'avions toujours pas embarqué alors que l'avion était à l'heure et prêt pour embarquement.
De plus, le personnel est très désagréable et lorsque je pose une question ils comprennent à peine l'anglais.
J'ai pris à l'aller une compagnie low cost Sky express qui était beaucoup plus agréable et pour laquelle je n'ai eu aucun soucis notamment pour le bagage cabine.
Bien faire attention avec cette compagne et privilégier dans ce cas de voyager plutôt avec un sac à dos qu'avec un bagage cabine car ils vont tout faire pour vous facturer un supplément en mentant sur les dimensions où en vous facturant un bagage en soute si le poids est un tout petit peu plus élevé
We have now since May 2 struggled and many times calling Agean Airlines for refund of our 2 x 482 Euro tickets ….. They keep stating they are transferred this day. Bank Mastercard says no ….. an i can see the account is no money
Its a fine way for the Greeks to hold money back and save a lot of money. Good for us we have prove……
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Is Aegean Airlines a scam?
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
What services does Aegean Airlines offer?
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
What are the payment methods accepted by Aegean Airlines?
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
All 5 questions →Show fewer questions
How does Aegean Airlines handle customer complaints?
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
He tenido problemas con la maleta facturada. Habiendo reclamado al momento en el aeropuerto. Me dieron número de reclamación para mandar a su página de reclamaciones. Después de tres intentos , imposible escribir la Ciudad (Barcelona), el Iban incorrecto. Por tanto imposible ENVIAR. He cambiado de ordenador
Good flight but bad experience with customer service
I recently had a terrible experience with Aegean Airlines. My suitcase was half destroyed during my flight, and despite filing a damage report promptly no responsibility was taken from the company. I couldn't receive any assistance from the airline staff for obvious reasons there was no staff !!!!!.
When I contacted Aegan's customer service, I was met with aggressive and threatening behavior. They demanded proof that I hadn't damaged the suitcase myself, even though they hadn't requested any such evidence initially. It became clear that their main goal was to avoid taking responsibility for their negligence.
I am extremely disappointed with Aegan Airlines' complete lack of accountability and customer care. I strongly advise anyone considering this airline to look elsewhere. Their disregard for their passengers' belongings and their unprofessional customer service are unacceptable.
Anschlussflug hat gewartet und Kitegepäck problemlos
Ich bin von Berlin über Athen nach Mykonos geflogen. Als wir gestartet sind, hat der Flieger schon 40 Min. Verspätung gehabt. Beim Umstieg in Athen hatte ich nur 1:10 Zeit, was mit der Verspätung echt knapp gewesen wäre. Der Anschlussflug hat aber gewartet, so dass alles doch noch sehr entspannt war.
Mit dem Kitegepäck gab es auch keine Probleme. Bei der Buchung kann man zwar nur 1 Kite + 1 Kiteboard angeben. Bei mir gab es jedoch mit 3 Kite und 30 kg keine Probleme.
Auch die Rückreise funktionierte super.
Deshalb würde ich wieder mit Aegean fliegen.
Iba con miedo al aeropuertto despues de buscar y leer criticas de la compañia, pues no yuve ningun problema de trato, ni embarque, pese a que llevabamos la familia alguna mochila de mas, incluso en un vuelo corto nos dieron de comer, todo fenomenal, a tiempo, ojala fueran todas asi
Abysmal Customer Service / Pessimo Customer service
This company has no respect for its customers! The Customer Care service is not up to the standards of a European airline. If they cause you a problem, they leave you stranded, and you have to find a solution on your own.
Flight A3651 from Rome to Athens on August 30th, scheduled for 9:30 AM, departed with over a two-and-a-half-hour delay (expected arrival at 12:30 PM Greece time). At 2:00 PM, I was supposed to catch the connecting flight OA56, which was purchased with the same ticket as the previous flight, but we were unable to make it. But it doesn't end here! During the landing phase, just a few minutes before arrival, the pilot suddenly aborted the landing due to adverse weather conditions (it's suspicious that flight OA506 took off without any issues during the same period) and instead landed in Santorini, where we remained for over two hours, during which 17 passengers and their luggage were disembarked (is this even legal?). Finally, the plane arrived in Athens at 5:30 PM.
And here begins the disastrous handling by Customer Service: some passengers received emails with information about their new flight and were directed to an office in the departures area. Others, like me, were left waiting in line to figure out what to do. After more than two and a half hours of waiting without any communication and with staff telling us to keep waiting, I went to the Customer Service at departures, and they told me they would refund the missed flight (how and when? I need to file a claim) and that I had to find a solution on my own.
I ended up having to purchase a ticket for the next day with another airline, which cost almost as much as the two Aegean flights.
It was clear that we would never have arrived on time because the airline abandoned us (there were at least 7 or 8 people in the same situation), did not find an alternative solution, nor informed us of what we should do. Why is there no transparency regarding the refunds due in these cases? Why are passengers treated differently? This is unacceptable, and I expect adequate compensation for the damage suffered (2 fewer vacation days out of a week and the costs already incurred for pre-booked services).
…..
Questa compagnia non ha rispetto per i clienti! Il servizio di Customer care non è all’altezza di una compagnia aerea europea. Se ti causano un problema ti lasciano a terra e devi trovare da solo una soluzione.
Il volo A3651da Roma per Atene del 30 agosto delle 9,30 è partito con oltre due ore e mezza di ritardo (arrivo previsto alle 12,30 Greece time). Alle 14 avrei dovuto prendere il volo in continuità OA56 acquistato con lo stesso biglietto del volo precedente che non saremo riusciti a prendere. Ma non finisce qui! In fase di atterraggio, a pochi minuti dall’arrivo il pilota inverte bruscamente la manovra per condizioni meteo avverse (é sospetto che il volo OA506 sia decollato senza problemi nello stesso periodo) per Atterrare a Santorini dove siamo stati oltre due ore fermi, facendo sbarcare 17 passeggeri e i loro bagagli (é una cosa legale?). Infine l’aereo arriva a Atene alle 17,30. E qui inizia la disastrosa gestione del Customer service: alcuni passeggeri ricevono mail con indicazione del nuovo volo e vengono indirizzati in un ufficio nell’area partenze. Altri, come me rimangono in fila per capire cosa fare. Dopo oltre due ore e mezza di attesa senza nessuna comunicazione utile e con personale che invitava ad aspettare, vado al Customer service delle partenze e mi dicono che mi rimborsano (come e quando? Devo aprire un reclamo) il volo perso e che devo trovare una soluzione da solo. Ho infatti dovuto acquistare un biglietto per il giorno successivo con altra compagnia che costava quasi quanto i due voli di Aegean. Essendo evidente che non saremmo mai arrivati in tempo perché la compagnia ci ha abbandonati (eravamo almeno 7/8 persone nelle stesse condizioni) e non ha trovato una soluzione alternativa né ci ha informati di cosa avremmo dovuto fare? Perché non c’è trasparenza sui rimborsi dovuti in questi casi? Perché i passeggeri sono trattati in maniera diversa? Non è accettabile e mi aspetto un adeguato risarcimento per il danno subito (2 giorni di vacanza in meno su una settimana e i costi già sostenuti per i servizi acquistati).
I am deeply disappointed with Aegean Airlines and the way they handled what was supposed to be a special and memorable trip. My spouse and I were traveling for our honeymoon to Indonesia, with a connecting flight through Athens. Despite arriving at the airport well in advance and checking in on time, we were stopped at the final gate and told that we could not board the flight because the plane was full. The representative at the gate was incredibly rude and unsympathetic, even after we explained that this was our honeymoon and missing the flight would ruin our entire trip.
To make matters worse, we received no assistance or alternatives from the airline. Our checked baggage had already been loaded onto the plane, so we had to waste time retrieving it. In the end, we had to purchase new tickets to Athens with another airline, which cost us €1,195.88, adding unnecessary stress and expense to our trip.
What is even more frustrating is that it has now been months since this incident, and despite numerous phone calls and multiple emails and reminders, Aegean Airlines has not responded to our complaint or request for a refund. The lack of customer service and the disregard for our situation is truly unacceptable. I expected better from a reputable airline, especially during such an important trip.
I would not recommend Aegean Airlines to anyone, especially if you're planning a special trip. The experience was a nightmare, and the customer service has been nonexistent. Save yourself the trouble and fly with a different airline that actually values its passengers.
My experience with them was good. The flights took off with minor delays but they did a good job of looking after the passengers when on board. The staff were mostly pleasant and flight attendants worked very well, guiding people when boarding the plane etc. Unlike many other shameless companies, they do not starve their passengers after they pay hundreds of whatever their currency is. Also, suitcases were delivered without major issues. I can see many comments flagging up customer care-related problems and hopefully they will be addressed. We want to be able to use Aegean Airlines without hesitation. I would fly with them again.
Horrible Experience and Scammers !!!!
I got 2 tickets to travel from Athens to Santorini for my honeymoon for a total of $468. Our honeymoon is cancelled due to Visa rejection. I have called their customer support number. And they keep on lying and scamming you that they will charge you $300 for cancellation and then lie that you can't even cancel and will be charged the full amount even if the the trip is fully refundable with only a cancellation fee of 23euros per ticket. They have left my on hold for more than 3 hours on 2 separate calls costing me $100 so far in phone credit. And everytime they direct your call for escalation they are not actually escalating they just pass the call to another agent and waster an hour of your time waiting on hold.
Horrible Horrible experience my honeymoon is ruined because of them.
Don't ever deal with this disastrous scam of an airline
Had a flight yesterday from Rhodes to Athens and from Athens to London.
Absolutely fantastic trips. Flowless. Almost perfect take off and landing timing.
Great email comunication.
Very good Wi-Fi on board.
Kind and carring crew.
Very sad to hear the other people experience with them :(
REZILI / WHAT A JOKE!
Forget converting your Aegean Airlines Miles+More fflyer points to EKO fuel vouchers...total failure!
Even EKO service stations do not care nor want to participate. I just get a stupid automated generic response from an airline that once was the greatest! Now it has gone the same way as other mediocre airlines. SHAME! KRIMA!
Roundtrip from Chișinău to Athens. Wow, what great service. We had two little kids. They checked in an extra child item (stroller) for free on top of free checked two car seats, and they checked a carry-on even though we did not pay for it.
On the plane, the food is some of the best, close to Turkish quality.
They gave toys to the kids on every flight.
Departing and landing on time.
This airline to this day refuses to take action towards several tragic incidents regarding dead and missing pets that they were supposed to safely transport from a to b.
One cat named Monty had escaped from a box that they had put him in when he was being transported. When he escaped he had gotten inside the conveyor belt and the employees had heard the cats cries from inside but started the conveyor belt anyway. This caused the cat to be strangled and he was found dead a couple hours later. Who does that???? Why did they start the conveyor belt before getting the cat safely out??
Another cat Rodri was also lost when her carrier was damaged under transportation, not to mention she is blind so she would not be able to survive on her own wherever she had run off to. The employees were incredibly unaffected by this and showed no empathy to the owner when they were giving Rodri’s broken carrier and no Rodri. To this day the airline has refused to take action and still has no answers as to where Rodri could have run off to. They also ignore comments and emails regarding this and even take down posters trying to find Rodri.
The most inhumane and despicable airline ever and have no issue killing cats under their care.
Flydd med to fly fra aegean i sommer. Usikker på hvorfor de har så dårlig rewiew tatt i betraktning prisen jeg betalte versa andre flyselskap.
Min erfaring var harde seter, alle fly vi tok i sommer (totalt 3) var forsinket men ellers opplevde jeg servicen,flyturen etc som bra
I come from Australia and this is like 1st class compared to our budget airlines. A complimentary small feed was given as well as drink constant updates and luggage update. Australian airlines need to lift their game ..Great overall thanks.
We konden onze handbagage in het ruim mee laten vliegen, het personeel was erg vriendelijk: ze hadden speeltjes voor kinderen. De stewardessen hadden extra snoepjes en kwamen met hapjes voor kinderen. Alle passagiers kregen eten en drinken…een voorbeeld voor west-Europese chartervluchten
Gestern von Venedig nach Athen geflogen.
Alle schlechten Bewertungen haben sich nicht bestätigt. Der Flug war pünktlich. Das Bordpersonal war freundlich, Süßigkeiten zur Begrüßung und beim Flug, Wasser wurde gereicht. Beim Ausstieg genauso freundlich wie beim Einstieg. Sitzreihen sind genauso eng wie bei anderen Airlines auch. Wer mehr erwartet muss eben Business wählen oder eine teure Airline nehmen.
Keiner wurde kontrolliert ob das Handgepäck zu groß oder zu schwer war.
Ich empfehle die Airline
Not Recommended – A Dehumanizing Experience
This airline's treatment of passengers is not only unprofessional but also inhumane. We were forced to wait in the Athens airport for over 24 hours, including 2 hours just to receive a new boarding pass, with our two young children (both under 5 years old) in tow. This all happened in the middle of the night, at 1:00 AM.
Despite the distressing circumstances, Aegean Airlines refused us access to their lounge because we weren't business class members. To add insult to injury, they provided us with meal coupons that turned out to be invalid.
Their so-called "customer service" involved directing us to send an email, only to respond by telling us to call them instead—an endless loop of frustration with no actual assistance.
This airline's behavior is against basic human decency. Smaller airlines are far more considerate and helpful. I strongly advise against flying with Aegean Airlines.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
