Prompt reply and help from Shawn
Prompt reply and help from Shawn. He delivered just what I asked for immediately

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Prompt reply and help from Shawn. He delivered just what I asked for immediately
I spoke to Jordan as I wanted more information on the time to see my results and she was so helpful and responsive. Thanks Jordan!
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After receiving my results I had a couple of questions that I needed some more information on. I used the online chat and was connected to Angel , she was very helpful in explaining my options based on my allergy results. Lots of good information, easy to communicate with, fast and responsive.
Jesse was able to help me get a new barcode after my original one was not loading. Very fast and communicative.
Jesse was prompt and very helpful
I was very anxious and the assistant was just excellent. Tks a lot for all your support
Thank you. Emilys help was, efficient and friendly. Best help I have had on the internet yet. Big high five Emily.
Terry was great! solved my problem instantly
I ordered an intolerance and allergy test from Allergy test Ireland. After a delay I had to write to them to get the results. I am a retired medical doctor. I have had some proper skin allergy testing done in the past and I know I have a strong allergy to dust mite. Their result showed no allergy whatsoever to dust mite. Not alone are their results invalid but they are dangerous. When I wrote to them they wrote back saying they only test for intolerances not allergies even though they are selling kits allegedly testing for allergies. Addendum to review: I am glad to hear Allergy Test Ireland will take the feedback onboard. However, the email I received from them after I wrote to them was a generic email and did not address the specific issues. So I am not confident that any changes will occur. Maybe if Allergy Test Ireland deal specifically with my complaint then I may be able to give that feedback to other potential clients. At the moment the one star review is an honest review.
Cameron was very polite and helpful, answered my query straight away and sent me what I needed within minutes
Had an online chat with Casey. She was very helpful and knew exactly what i needed and was very quick helping me. I was on the chat no more than 5 mins and all the information i needed was with me. Very helpful
When you contact this team they don’t make you feel stupid! I got Terry today and he was so quick with his response. This is all new to me so it can be quite daunting thanks Terry
Terry was precise and very helpful
Definitely love the service I get from AllergyTest.co. Every time I’ve reached out to get info on where my package has been and results they have been on top of it. They even helped me through the process of how to do the blood and hair sample tests. Definitely will be ordering from them again.
Very helpful and friendly customer service
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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