Shawn was very helpful and really polite
Shawn was very helpful and really polite

Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
Allergy Test receives high praise for its customer service, with many reviewers highlighting the helpfulness and responsiveness of staff members like Shawn, Terry, and Jordan. Consumers appreciate the efficient live chat support, noting that their questions are answered quickly and thoroughly.
However, there are significant concerns regarding the testing process, with several customers reporting they never received their tests or results, leading to frustration. Additionally, some users question the accuracy of the tests, citing discrepancies between their results and other medical evaluations. While the service aspect is consistently rated as excellent, the issues with test delivery and reliability tarnish the overall experience. Overall, the sentiment is mixed, with a notable portion of customers expressing dissatisfaction despite the strong service support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 732 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 24 |
| Sep 24 | 3.9 | 34 |
| Oct 24 | 3.9 | 40 |
| Nov 24 | 4.3 | 27 |
| Dec 24 | 3.2 | 41 |
| Jan 25 | 4.6 | 30 |
| Feb 25 | 4.5 | 13 |
| Mar 25 | 4.1 | 20 |
| Apr 25 | 3.8 | 17 |
| May 25 | 4.0 | 18 |
| Jun 25 | 4.2 | 20 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Kai was very helpful with the questions I had regarding my test kit”
“Never received our tests”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 2.9 out of 5 (fair) | +2% | 732 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Allergy Test is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.9).
500 reviews of Allergy Test. Filter by what matters to you.
Shawn was very helpful and really polite
Shawn helped me so quickly! Thanks a lot!
Thanks to Shawn helped clarify a delay tme
I was unable to re-print my form (with the bar code). As soon as I got onto the live chat, Shaun responded immediately, he took a few seconds to find my account and then sent me the links for the printouts I needed. Super quick. No hassle. Excellent service. Very happy.
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Shawn was very understanding and helped me quickly and everything worked the first time I tried. Thank you for your efforts Shawn
Shawn quickly answered my inquiry this evening. He is polite and efficient. I like that. We are looking forward to our testing results and Shawn explained it may take a bit of time because our sample is being shipped to the UK. All good. We will be patient.
I spoke with Jordan. I had a few questions that she answered for me. She was very helpful and knowledgeable. Thank you!
I had to live chat as had a problem and Shawn sorted it very efficiently and polite
I had a query as I hadn't received confirmation of my sample being received. I spoke to Shawn, and he explained the results have to be sent to the UK before you receive confirmation. This was a quick and easy way to communicate and receive the answer to my question. Thanks Shawn!
Kai answered all my questions straight away with clear answers.
Very easy to contact and very informative, thank Kai 😊
Very helpful thank you kia
5 October 2024: Still no refund, phoned the 24/ phone number to get a message saying phones were closed and to go to live chat. Live chat link went to a general live chat website not specific to allergy test. I have heard nothing from the company. No contact at all. I have the postal receipt for what i returned. 22 August 2024 Update: I emailed this company and posted back the boxed product at my own expense. I had been promised the missing parts in the post. I heard nothing back from a Brian in Customer service and am down 157 euro. I would just avoid this company altogether, choose another. 24 June 2024:Received this kit and went to use it there only to find I am missing the card or document to put my blood submission info on. There were 2 other marketing cards in the box in place. So its essentially useless incomplete. I tried to contact the company via their website only for it to say an error occurred. These tests are expensive. So far i am regretting my decision to get one
I got some tests a couple years ago, and lost results to one of them. I also couldn't log in so some reason. Terry was able to help reset my account and resent all the test results. And find my account without the order numbers!
Allergy Test, through its website allergytest.co, specializes in providing at-home food sensitivity testing services. The company offers a variety of testing options, including individual, couples, and family packs, designed to help customers identify food sensitivities and improve their overall health. Their flagship product, the Optimum Test, evaluates sensitivities to 1,600 items, ensuring comprehensive insights into potential food triggers that may contribute to discomfort or health issues. Targeting health-conscious individuals seeking to understand their dietary restrictions, Allergy Test delivers results within 3-5 days via secure email communication. With a 100% money-back guarantee, the company aims to provide peace of mind for those looking to take control of their health through informed dietary choices. The testing process is designed to be user-friendly, making it accessible for a wide range of customers interested in optimizing their well-being.
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