Arshad was very helpful and got…
Arshad was very helpful and got everything sorted in time.

Apex Cargo is a Leicester-based company specializing in international freight forwarding services, offering both air and sea freight solutions to customers worldwide. With over two decades of experience, the company has established itself as a reliable partner for individuals and businesses seeking efficient shipping options. Apex Cargo provides comprehensive shop and ship services, enabling customers to send parcels seamlessly from their doorstep to various destinations, including key markets such as the USA and Australia. The company prides itself on its expertise in handling international air freight documentation and ensuring compliance with global shipping standards. Apex Cargo's transparent pricing and commitment to customer service make it a preferred choice for users looking for dependable international courier services. Whether shipping personal items or commercial cargo, Apex Cargo aims to deliver a hassle-free experience tailored to the needs of its diverse clientele.
Apex Cargo consistently receives high praise for its excellent service and customer support, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the professionalism and friendliness of the staff, with specific mentions of team members like Yahyaa and Sulaiman, who provide outstanding assistance and keep customers informed throughout the shipping process.
Many customers appreciate the careful packaging and timely delivery of their parcels, noting that their items arrive in perfect condition. However, a few negative experiences emerge, particularly regarding communication issues, with some customers expressing frustration over a lack of updates on their shipments. Despite these isolated complaints, the overwhelming sentiment remains positive, with most users recommending Apex Cargo for its reliable and efficient service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 231 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 2 |
| Jul 24 | 4.5 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 231 most recent reviews.
“I had arranged for a parcel to be sent abroad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 231 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Apex Cargo is #1 of 5 on overall rating in this group.
231 reviews of Apex Cargo. Filter by what matters to you.
Arshad was very helpful and got everything sorted in time.
The quality is great , they package and deliver in short period of time . Humayun Provides excellent service and is really nic , he understands what is needed to be done and he does it perfectly Really recommend to use this service
I have been using their Mailbox service for a few years and have always received great customer service. From prompt replies to excellent packaging- I would definitely recommend Apex to anyone who requires cargo services.
Honestly? I have never had a problem with this company apart from one time when a shipment was delayed and they didn't really communicate well. But other than that, great customer service, excellent packing, 98% always on time, efficient and consistent.
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Amazing service! Communication was incredible! Highly recommend Apex to anyone! I’ll definitely be using you guys more! Thank you thank you!!!
The customer service i had recieved over the phone as well as in person by Yahyaa was absolutely incredible. I had to ship some personal items to Pakistan and needed them there as soon as possible and Apex cargo delivered. I would highly recommend them to anyone.
I have been using Apex Cargo for the past two years and they are honestly very polite, keep you well updated regard your parcels. They pack your items well enough and one always recieves them in great condition. They are also receptive to your concerns and deal with them promptly. I definitely recommend them.
Really happy & chuffed with the service we got from Apex...Yayah and Humayan were ever ready to offer advice and dealt with our queries most efficiently...great team work all round...well done guys..this is our second experience with Apex..5 Stars all the way...
I received excellent service from Apex Cargo. My contact was Mary who went above and beyond to help me in a very difficult situation. Not only did she calm me but took control of the situation from organising a courier to collect my box, packaging securely, keeping in touch at all stages and for it arriving at the destination safely within a tight Christmas time frame. My family and I are very grateful to Mary and will definitely use this service again.
The customer service I received from apex and Zenny in particular from start to finish has been excellent. They are very organised and helpful. I did not have to worry about a thing. my parcel was packed with the utmost care.I would recommend everyone who wants to use a cargo service to go to Apex. I look foward to using their services again.
The quality is amazing , they package and deliver in short period of time . Humayun Provides great service and is really polite , he understands what I need and completes really quickly Really recommend to use this service
Very excellent and professional service. They handled my haz shipment well with nothing broken or missing. Thank you Yahyaa for the communication and assistance.
I have had excellent service from Apex, sending goods from the UK all the way to Malawi. Yaqub in particular has been an excellent representative of Apex; replying to messages in a timely and friendly manner and always very informative. I would definitely recommend using Apex.
I am really please that use Appex service today also really happy served by Rashad at Leicester Appex branch.
Got not only super great services from Apex Cargo but as will as great customer support from Yahyaa.
Such a great experience with Apex Cargo. Yaqub was so helpful and, as this was the first time I had sent a parcel to Malawi, he helped me every step of the way. Thanks to him and Apex I was able to have a stress free process and my family in Malawi will have a very happy Christmas.
Fast,efficient,reliable and affordable. Excellent service from Yahyaa and the whole Apex team. Thank you.
Yaqoob was very friendly and helpful making sure he was available to answer all of my questions regarding the things i was sending to Pakistan. He took the items and packaged them perfectly. I would highly recommend Apex and yaqoob for the brilliant service they provided. Many Thanks RS
Since I found apex it has changed my life! Yakub is very friendly and helpful making sure he’s always available to answer any questions and finds solutions to all problems. I love using apex’s mailbox system where yakub effectively handles stress free! Great customer service, reliable and affordable. I would thoroughly recommend using his service if you need your goods shipping from the uk to Malawi hassle free! Thanks Apex Team you guys are doing a fantastic job!
Apex Cargo is a Leicester-based company specializing in international freight forwarding services, offering both air and sea freight solutions to customers worldwide. With over two decades of experience, the company has established itself as a reliable partner for individuals and businesses seeking efficient shipping options. Apex Cargo provides comprehensive shop and ship services, enabling customers to send parcels seamlessly from their doorstep to various destinations, including key markets such as the USA and Australia. The company prides itself on its expertise in handling international air freight documentation and ensuring compliance with global shipping standards. Apex Cargo's transparent pricing and commitment to customer service make it a preferred choice for users looking for dependable international courier services. Whether shipping personal items or commercial cargo, Apex Cargo aims to deliver a hassle-free experience tailored to the needs of its diverse clientele.
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