I always get great service from Apex…
I always get great service from Apex Cargo, they are reliable and keep me informed at each stage. Most importantly my packages arrive securely and on time.

Apex Cargo is a Leicester-based company specializing in international freight forwarding services, offering both air and sea freight solutions to customers worldwide. With over two decades of experience, the company has established itself as a reliable partner for individuals and businesses seeking efficient shipping options. Apex Cargo provides comprehensive shop and ship services, enabling customers to send parcels seamlessly from their doorstep to various destinations, including key markets such as the USA and Australia. The company prides itself on its expertise in handling international air freight documentation and ensuring compliance with global shipping standards. Apex Cargo's transparent pricing and commitment to customer service make it a preferred choice for users looking for dependable international courier services. Whether shipping personal items or commercial cargo, Apex Cargo aims to deliver a hassle-free experience tailored to the needs of its diverse clientele.
Apex Cargo consistently receives high praise for its excellent service and customer support, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the professionalism and friendliness of the staff, with specific mentions of team members like Yahyaa and Sulaiman, who provide outstanding assistance and keep customers informed throughout the shipping process.
Many customers appreciate the careful packaging and timely delivery of their parcels, noting that their items arrive in perfect condition. However, a few negative experiences emerge, particularly regarding communication issues, with some customers expressing frustration over a lack of updates on their shipments. Despite these isolated complaints, the overwhelming sentiment remains positive, with most users recommending Apex Cargo for its reliable and efficient service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 231 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 2 |
| Jul 24 | 4.5 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 231 most recent reviews.
“I had arranged for a parcel to be sent abroad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 231 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Apex Cargo is #1 of 5 on overall rating in this group.
231 reviews of Apex Cargo. Filter by what matters to you.
I always get great service from Apex Cargo, they are reliable and keep me informed at each stage. Most importantly my packages arrive securely and on time.
This is my first time using Apex and I must say great customer service! All members of staff are excellent especially Yahyaa who was very helpful and always available to guide me through this process and answer any questions. Will definitely use your services again.
Great prompt service at all aspect of the process from Mary who delay with my queries. I got all the information I needed and they adjusted their time to facilitate delivery of my empty barrels as I needed to start work at a specific time. The delivery man Yaqub was polite and professional. Good stuff all round
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Love Love Love ❤️ This is my first time using their service and they made me forever customer. I am from africa and was struggling to buy from UK sites. But Saarah made my life easier and she was so wonderful and purchased everything on behalf of me. She was very quick and very responsive. Also whole team of Apex cargo was so wonderful and kind . I had a great experience with apex . Would recommend to anyone ❤️
Amazing experience sending a parcel with Apex. Yaqub was very helpful throughout. Always picks our call straightaway and explains all the details very well. Really happy with their service.
I’ve been working with Apex for around 3 years now, and from my experience, I’ve never had any issues. Yacoub has been the main guy I’ve been working with, and he’s been absolutely lovely! I would definitely recommend!
This company actively has a great immediate and prompt response and support, it takes less minutes to complete an order, it is excellent! Thanks to Team Apex, @Saarah💯
I have experienced really great customer service at Apex from Yaqub. He's always been really responsive and helpful. I can't recommend him enough for his up-to-date services.Moreover, they are reliable and my go to parcel place. Thanks apex team.
Apex is exceptional in their service and speaking to Zeni indicated how the whole organisation is people centred. Thanks for the good work you do.
Fantastic service from the guys down at Apex! Very accomodating l, flexible and friendly. Mailbox service to Lusaka is brilliant. Very reasonably priced. Special shout out to Arshad who is always on hand to sort out any issues that arise. The whole team are fantastic. Keep up the good work guys!
I use Apex for all my shipments between the UK and Malawi and have done so for years now and their professionalism is amazing. Great feedback and updates constantly. Arhsad was an amazing help once again and can't rate him highly enough for his great customer service.
Great personal service and easily able to contact them by what's app or email. Fully recommend
This company has been extremely helpful with advise on how to send parcels abroad. I have used them twice now and there has been no issues. Quick and easy. Communication is outstanding with this company. Yaqub has gone above and beyond to ensure I was happy with everything.
Have used Apex several times now to ship purchases made in the UK to our place in Qatar Yaqub at Apex always provides us excellent communication throughout and is attentive to all our requirements. Our goods have always arrived safe and sound. My wife and I often comment on the obvious care that had been taken with how our goods have been packed Heartily recommended. Definitely ask for Yaqub and rest assured that you will be well taken care of.
Great customer services..Been using this company ever since and have never been disappointed..the goods are collected and arrive on time. The staff is Amazing especially Humayun. He has always been helpful and never disappoints. All my items always arrive on time and safely..
I use Apex Cargo regularly and they always have the best customer service, listen to all my needs & requirements and get the job done perfectly. They are the best and can serve you according you your specifications. I’m usually served by Humayun, hakim,and they are excellent at what they do,and it’s always a pleasure working with them. Thank you so much Apex!!! The best cargo services!!!👍
The process from getting a quotation to shipping to Zambia with Apex Cargo has been great. All communications are well handled either via phone, WhatsApp or email. The shipment has arrived, even with a delayed from airline strike, the shipment eventually arrived safe and sound. Our contact person, Yaqub, has been great in keeping the status updated.
Apex Cargo is a Leicester-based company specializing in international freight forwarding services, offering both air and sea freight solutions to customers worldwide. With over two decades of experience, the company has established itself as a reliable partner for individuals and businesses seeking efficient shipping options. Apex Cargo provides comprehensive shop and ship services, enabling customers to send parcels seamlessly from their doorstep to various destinations, including key markets such as the USA and Australia. The company prides itself on its expertise in handling international air freight documentation and ensuring compliance with global shipping standards. Apex Cargo's transparent pricing and commitment to customer service make it a preferred choice for users looking for dependable international courier services. Whether shipping personal items or commercial cargo, Apex Cargo aims to deliver a hassle-free experience tailored to the needs of its diverse clientele.
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