BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
Efficient office and lovely engineer. We have two machines which are great and we receive a good service from Bibo. I also like the fact it is the same engineer we get to see each time which help with consistency.
Do not hesitate. Our water from the tap is revolting, we drank squash to disguise the taste. I so wish we had purchased our bibo years ago. I now drink only water and I even take bottles from our machine into work so I don’t have to drink the water there !!! Honestly… it’s so good. The instillation guy Sam was fantastic, I thought I could only have it by the sink but the instillation guy said I could have it in so many more places around my small kitchen and he was so professional and quick. 10/10 for me. Cheers
Had my machine fixed this morning . Very fast service and such a lovely engineer who explained everything before repairing it . Very friendly too . Great service .
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Engineer came for a service and ended up replacing our old machine! Just chatting with engineer as he was working away and casually mentioned that the machine had dispensed water by itself a couple of times which we had put down to electrical surge or something similar but was told that it was likely to be a known fault from the older machines when starting to fail. Checked his van and he happened to have a brand new machine on board. Lucky days! Everything is explained well, engineer is tidy and doesn't mind our dogs fussing around him as of course he was there to attend to them :-)
After nearly 2 years of having our Bibo we had a leak. The engineer who came to fix it was friendly and very helpful. He sorted out the problem and also cleaned excess limescale from the machine. All in all in a very efficient and ordered way. I cannot praise him enough. I do, however have a couple of points to raise about the machine itself. Though it looks great and works well I was very surprised to soon discover that the filter did NOT filter the limescale as we had to descale it regularly. Also the aperture for the water to come out is very small. We actually still use a teapot for tea and there is no way we could fit one under it. Apart from that we have been pleased we bought it.
Always a great service Tash is really friendly, tidy and efficient . Thank you 😊
Hello, Our company has now has Tasha come out to fix and service our Bibo machine three times. Tasha is so professional and friendly. Always has a smiley face and goes above and beyond to make sure we are happy with everything. Very good service. Happy customer. Until next time, Kellyann
We have had our Bibo for a few years. Unfortunately the unit started to leak. Our options were to pay for an engineer to come out and assess the problem at an unknown cost or to return the unit and pay £250 for a complete refurbishment or to just buy a new unit. We opted for the refurb. After several calls to chase the return and a couple of broken promises, we finally got the unit back after almost 4 weeks wait. The customer service was always polite and friendly, but the length of time and broken promises on delivery dates was VERY disappointing and frustrating. The product is great, but the service needs to match.
The team at BIBO were helpful throughout and the whole order, delivery and installation process was quick and painless. Tasha who did our installation was fantastic, and so far our BIBO is great! Highly recommended.
We have had our bibo for a while now. It’s the best decision we made. We had an issue with our bibo it was sorted after an email to them. Quick service and great customer service! Keep up the great work
BIBO as a product is perfect fresh cold and hot water when needed as for the customer service nothing is too much trouble for them. The service engineer was very knowledgeable helpful and informative. GREAT PRODUCT GREAT SERVICE GREAT CONPANY
The engineer was friendly, quick and even changed the settings to save money when the machine wasn't in use!
The ordering process was simple and it was supplied and installed in a week. Tasha was excellent and engaging, discussing positioning and what and how she would install. After a week and a half, safe to say it is proving good. There is an initial new plastic smell about the machine, and the cold water had an initial 'taste', bu that is calming down now its been in use for a while.Thanks
We have been using BIBO machines to provide hot and cold water for our employees for the past 4 years and have been really impresses by the product and service. BIBO are always proactive with service visits and reactive with any queries. I would highly recommend BIBO for business and home.
the engineer was extremely professional and knowledgeable. She replaced both our Bibo hot tanks at the site and left them in good working order. She arrived on time and was friendly and courteous throughout the visit
Prompt response, friendly service and quick to problem solve!
Technician inspected and found the fault quickly and efficiently, its was a small piece of scale stuck in a valve. The valve was quickly changed and the machine back in use. Excellent service, no complaints.
Having previously been with Virgin Pure, then Culligan after they brought out the commercial side to Virgin, we couldn't be happier now being with Bibo. The machine its self is brilliant and looks great in the kitchen and service was second to none. Milly R was always quick to get back to me and answered any questions perfectly. Delivery of the machine was quick and the installer Tasha was quick knowledgeable and very bubbly. Overall would recommend Bibo to anyone considering getting a water machine.
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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