BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
We had a female engineer attend to resolve a water leak on our Bibo machine. She arrived on time resolved the problem and would be a credit to any company. She showed us what works she had completed and discussed the machine with us. Overall we were very pleased with the service we received from you.
The engineer was pleasant and very efficient also cured the problem.
From online purchase to installation was so quick and easy to do. The people I spoke to on the phone came across as kind and knowledgably with no strong accents. The engineer was quick with his installation and explained everything so we could understand. Oh, he made no mess and cleared all the rubbish away.
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We had our BIBO fixed and the engineer was on time, very polite and gave us some great maintenance advice.
Brilliant machine Great aftersales Well worth the money
The repair to our Bibo was carried out by Natasha, who was very knowledgeable and efficient 😊
I'm new to bibo we've had this machine about 6 months and it's keeping all the staff happy also they came out recently to sort out the filter very prompt so far so good.
Engineer turned up as arranged. Quickly established problem and repaired unit expediently.
excellent customer service from start to finish the engineer was very professional
Over 6 years ago at ALPS we bought our first BIBO Classic and immediately loved it. Great for cold water drinks in the hot weather and of course tea and coffee anytime, we seem to run the business on tea! 5 years later we had the original one fully serviced by Tasha from BIBO and bought another BIBO Classic for kitchen #2. When the outside temperatures reached the highest of the year the original unit cold chiller unit failed but Tasha to the rescue once again and a new piece installed next day. Happy staff and great service. Priceless
Customer support is really good, although the engineer visit was a little disappointing, the engineer just walked straight through with boots on our new carpet, never asked if he should take them off. The tap that was fitted under the sink leaked for a full day before us noticing the unit was soaked with everything in it damaged. The guy himself went out his way to make sure the fitting was complete due to complications which was a plus. Overall an ok experience.
We have had a BiBO machine in our office for 3 years now and have been really happy with it. We initially considered a boiling water tap, but this machine gives us boiling water as well as chilled water, and is far less hassle to install. Would definitely recommend :)
Love our Bibo water dispenser. Recently something went wrong and had to use the kettle which was awful, while we waited for Lewis to come and do his magic. Could not be without our Bibo, hot or cold water on the go.
After having recently moved into a new house in a new area the whole family could not get on with the new water taste / it was horrid - in EVERYTHING, water, hot drinks & cooking with it - Machine was installed 2 weeks ago & already this BIBO machine has been a game changer - we are all so pleased with it (very large family also) & now can't imagine not having it - we are all loving it / totally fabulous & would deffo recommend for anyone considering it. I don't normally do reviews but credit where credit is due / Thank you. Installation engineer also fabulous - efficient, helpful & professional. 10 out of 10 from us on all accounts.
You only realise how much you use and enjoy the Bibo when suddenly there's a fault and it's out of action - I missed it so much while I was waiting for the repair. Thankfully I didn't have to wait too long and now it's up and running again. Lewis attended and, as always, he was on time, friendly and efficient. The Bibo machine is excellent, but the service I receive when I need assistance is second to none.
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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