I would highly recommend this product
I would highly recommend this product, I’m really happy with it and so glad I chose BIBO over others. The installer was exceptional, she went out of her way and is an asset to the company.

BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
BIBO Water receives overwhelmingly positive feedback, with many reviewers praising the excellent customer support and the quality of the water machines. Customers appreciate the convenience of having both hot and chilled water readily available, often noting that the BIBO machine has replaced their traditional kettle.
The responsiveness of the service team, particularly the engineers, is frequently highlighted, with users reporting quick resolutions to any issues, such as reduced water flow. However, some customers express concerns about the ongoing costs associated with the machine, describing it as an expensive investment despite its benefits. Overall, BIBO Water is recognized for its reliable product and outstanding service, leading to a highly favorable sentiment among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 350 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 13 |
| Sep 24 | 5.0 | 14 |
| Oct 24 | 5.0 | 13 |
| Nov 24 | 5.0 | 16 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 4.7 | 26 |
| Feb 25 | 5.0 | 13 |
| Mar 25 | 4.8 | 18 |
| Apr 25 | 4.9 | 18 |
| May 25 | 4.3 | 12 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 350 most recent reviews.
“Very helpful customer support and very good product”
“When new , there was a lot to like about the machine”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.7 out of 5 (good) | −2% | 350 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.2 out of 5 (fair) | 3.5 out of 5 (good) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 1,809 |
Bottom line: BIBO Water is #2 of 5 on overall rating in this group.
350 reviews of BIBO Water. Filter by what matters to you.
I would highly recommend this product, I’m really happy with it and so glad I chose BIBO over others. The installer was exceptional, she went out of her way and is an asset to the company.
Absolutely fantastic product, quick delivery and the person who installed it for us and gave us a demo was very thorough, iv had this now for 4 months and it's a game changer. Would absolutely recommend. It's easy to use and very convenient.
Happy with the Bibo device and the services provided every time when we need an engineer for regular maintenance.
Good company, Good customer service. Wouldnt go back to tap water .
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We've had the machine for over 3 years now and we still love it. The very few times it's been out of service it's been sorely missed. We've had 2 occasions where it leaked due to build up of limescale and Bibo are very fast to send an engineer. Would recommend the rental as I feel it's the more economical choice if you factor in the filter, lamp and engineer visits.
It is nice to find a company with great customer service. My bibo experienced A problem and I called the service centre and a Lady came out within a few days and fixed my machine. I’ve had my machine for five years and the first time experience problem. What a great company well done everyone.
Its a small team at BIBO with excellent customer service. We have been with them for years now and having moved house we decided to get a new machine installed. The installation was carried out as promised and with great care. I can't fault the products and as for the quality of the water you can really taste the difference.
We were delighted with the service from Bibo. Many thanks to Sam and the team.
Excellent customer service every time! Wonderful in the phone and wonderful in person.
Our hot and cold water machine is very efficient and no complaints. The engineer that came to service the machine was delightful and a credit to BIBO - Thank you
Engineer arrived at the allotted time and fixed the problem in a few minutes, it was easy to arrange the home call, so all a great experience. Have to say, I couldn't imagine not having my BIBO
After having 18 months of hell with Virgin Pure, we decided to go with BIBO instead. We purchased 4 machines for our office. The ordering was easy, installation was agreed and carried out without fuss. If the service contract is carried out in the same efficiency, we will be staying with BIBO for a long time.
I love our Bibo and dealing with customer service is always a positive and personal experience. The best thing about the machine is the fresh, clean and cold water.
Such a wonderful product that I officially can not live with out. Even as a company they are very passionate about their product, they send engineers so quickly to resolve any issues and they are all very friendly. I had my water tank for years now and will not change Bibo for anything else. I recommended to my family and friends and all are not disappointed with their decision. Thank you Bibo!!
I have had a Bibo machine for over 5 years now and still working great. Any slight issues I have had have been resolved with a quick phone call. Their customer service is faultless, 5 star. I don't normally give reviews but felt this company really deserves one. Would have no hesitation to recommend!!!
Great service! quick response. So happy with my Bibo! everyone in my family has a Bibo now. If there is ever an issue they contact you straight away and resolve the issue.
Very good manners. !!!!!!Engrossed entirely in his very thorough workVery pleasant. I have very. Poor health. So his kindness& very hard work was outstanding. Making me feel secure about what i drink !!!!!!!!!!
BIBO Water is a UK-based company specializing in the design and distribution of plumbed-in water dispensers that provide instant hot and cold filtered water. Their flagship product, the BIBO water dispenser, is engineered to deliver great tasting, purified water at the touch of a button, effectively eliminating the need for kettles, filter jugs, and bottled water. This innovative solution caters to both residential and commercial customers, transforming how individuals and workplaces access drinking water. Targeting consumers seeking convenience and sustainability, BIBO Water aims to enhance hydration habits by promoting the consumption of filtered water. The dispensers are designed for ease of use, offering a steady supply of chilled and boiling water, making them suitable for various applications, from everyday drinking to cooking. BIBO Water's commitment to quality and environmental responsibility positions it as a practical choice for those looking to improve their water consumption practices.
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