BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
BioTRUST Nutrition receives a mixed response from customers, with many expressing dissatisfaction regarding product effectiveness and customer service. While some reviewers praise the quality of specific products like probiotics and collagen powder, noting positive experiences over years of use, a significant number of consumers report issues with product efficacy, claiming certain items did not deliver results as promised.
Complaints about customer service are prevalent, with individuals describing experiences of unresponsive support and difficulties in resolving order issues. Additionally, concerns about unwanted marketing emails and unexpected charges further contribute to the negative sentiment. Despite a few loyal customers advocating for the brand, the overall impression leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Customer Service has never disappointed me either”
“Worst company to deal with when an order is wrong”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | — | 27 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: BioTRUST Nutrition is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 2.7).
27 reviews of BioTRUST Nutrition. Filter by what matters to you.
Worst company to deal with when an order is wrong. They are either very stupid or very incompetent. You’re gambling on getting your item and if you don’t you won’t get it or your money back. Stay away. There’s a lot better companies to deal with and better products out there.
I have been a loyal BioTrust customer for many years and have generally been satisfied with their product quality. However, my recent experience has been extremely disappointing. As a visually impaired customer, I found their website difficult to navigate, which led to me accidentally purchasing the wrong product. I wasn't overly concerned initially because BioTrust advertises a 60-day money-back guarantee, so I assumed this would be easily resolved. Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to be an AI system. There was no human interaction or genuine attempt to help resolve my situation under their stated guarantee. Their customer service has clearly deteriorated, and their 60-day guarantee appears to be an empty promise when you actually need to use it. Due to their unresponsive customer service and failure to honor their advertised money-back guarantee, I was forced to contact my bank and initiate a chargeback to recover my money. While I've had positive experiences with BioTrust products in the past, I cannot recommend this company anymore and will be taking my business elsewhere. Beware - do not trust BioTrust to stand behind their guarantees.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 59% are 1–2★.
The products are usually good with the exception of the GLP-1 Elevate. It did absolutely NOTHING for me. Should’ve bought something that would work. So disappointed
After buying their products approximately 4 years ago, I sent an e mail asking that they stop sending marketing emails to me, They still keep sending, sometimes 3-6 in a 24 hour period, I delete and block but still they keep arriving to my junk mail box, Please stop sending
I agreed to a free sample of Collagen. After about 6 days I find out it was sent to address other than mine. I reach out, I'm told someone would be in contact within 72 hours. Maybe they meant 72 days. Well this morning I noticed my account had deducted 29.99 for a product I know nothing about. Furthermore, they didn't wait for me tell then I want this product. They got my credit card information from the shipping info that I had to pay. This is as dishonest as it gets. They are closed on the weekend but you can chat with a bot. Don't use this company. They will take advantage.
I had ordered 6 packages ($127.) of Eternal REDS ... I am a long time customer of their many products .. this particular product caused hives and a bad reaction ... I requested and sent in the 5 unopened packages .. They refunded $26.00 .... SERIOUSLY ?? STAY AWAY ...
Product sucks. Makes you ill. Company is a scam. They do not guarantee their product. They lie about it. Fraudsters
ABSORBMAX: Did absolutely nothing. Waste of money. Customer service seemed to be good but this product is not.
They contacted me via Email for a collaboration deal. I thought it wasn't on brand for me, so I ignored it. and they then followed with extremely aggressive, personal, and rude emails. I found these unprofessional, unnecessary, and very alarming. If their PR team is full of rude harassment I don't expect their help team would be any better. Best to avoid.
I can’t believe what this company has done to me, I have placed many orders with this company and paid many custom charges quite a lot, the last order they sent me they didn’t put the full order I paid for so I was charged custom fees for this I and waiting on them taking full responsibility and refunding me everything it’s costed me so far they haven’t but I am hoping it can be resolved NOT GOOD AT ALL.
My recent experience of dealing with BioTrust’s customer services has been very disappointing. My products have taken almost a month to arrive, and I still haven’t received them. I wrote to BioTrust to find out what’s happening, a number of times. I told them about the poor tracking information given by their delivery partner, and asked for an explanation for the extreme delay as I needed to decide if this was a one-off problem and worth continuing buying from them. Their response was to give me money back and no useful information on why the delay. Of course the money back is welcome, but it felt like a sweep the problem under the carpet. No investigation has happened to my knowledge. In addition there was a throw away line at the end saying the package should be delivered in the next couple of days. No specific time. It’s disappointing as BioTrust’s products are good, but waiting a month is a big ask in today’s day and age. And seemingly lazy responses offering money without looking into the problem properly does not give confidence of future buys Mike King
BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
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