BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
BioTRUST Nutrition receives a mixed response from customers, with many expressing dissatisfaction regarding product effectiveness and customer service. While some reviewers praise the quality of specific products like probiotics and collagen powder, noting positive experiences over years of use, a significant number of consumers report issues with product efficacy, claiming certain items did not deliver results as promised.
Complaints about customer service are prevalent, with individuals describing experiences of unresponsive support and difficulties in resolving order issues. Additionally, concerns about unwanted marketing emails and unexpected charges further contribute to the negative sentiment. Despite a few loyal customers advocating for the brand, the overall impression leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Customer Service has never disappointed me either”
“Worst company to deal with when an order is wrong”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | — | 27 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: BioTRUST Nutrition is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 2.7).
27 reviews of BioTRUST Nutrition. Filter by what matters to you.
I've been using Biotrust products for the last 10 years! and have never had a serious problem. I stand by their Probiotics, collagen powder (chocolate that I put in my coffee), and their protein shake. Customer Service has never disappointed me either. I will continue my three subscriptions regardless of the few negative comments here.
I am reading all these reviews about horrible customer service and having your credit card charged without your knowledge or authorization. I'm not calling anyone a liar here, But I am calling them ignorant. Biotrust is the most reputable company I have ever dealt with, Whether on or off the internet. If you want to return a product within 60 days, They will offer you a 25% refund to keep it. The one time I did have a problem with a product they gave me a full credit and allowed me to keep it. I forgot all about the credit for over TWO years, and when I remembered it I emailed them attaching a copy of their email to me verifying the credit. They had no record of the credit in their system due to the time lapse but they immediately reinstated my credit. ALL any of these people had to do was pick up the phone and talk to one of their agents. The bot does have limitations, But the human beings do not argue with customers and they certainly are not ripping anyone off.
My husband and I have been using the Protein Power each morning for about 6 weeks now. He has lost 15 lbs. and I have lost 12. We both love how we feel and will continue using it. Great Products
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 59% are 1–2★.
I have used Bio-Trust products for about ten years. The Protein Powder helped me lose 15 pounds and kept it off. I also use the Collagen Powder and recently added the Probiotics. There is no scam here. These products work.
BioTrust is a great company that stands behind their products. If ever unsatisfactory customer service gave a refund credit or free product Never dealt with a company that had such great customer service such as Biotrust! They also have great products with no junk! Their protein powder is amazing with stevia and no growth hormones
Been using biotrust turmeric collagen for a bit now, been a customer a well over year or so, great product, will branch out to other biotrust products as I can. Earlier this month (June 2024) I noticed I had made a mistake that caused me great difficulty, details aside (doesn’t matter really, was my fault)… Biotrust fixed the issue, not even minimally (which I would have been 120% happy with) their quick action and above and beyond customer service team handled the problem in such a way that I was absolutely stunned and never before have experienced in my 50y of being alive. Seriously, biotrust impressed in such a way I am a customer for life, it’s the least I can do besides giving this review. Thank you again Biotrust, I can’t even explain ❤️
First of all, are you kidding me with these fake reviews full off spelling and grammar errors??? BioTrust is a great product and a reputable brand.
One day i was on you tube & a ad came up from Dr tim skiat ( i think i spelled it wright) i have followed him for years because I'm into fitness & health great tips ☺ so he stared talking about bio trust & other thing so i decided too place a order it double up by mistake i got all my money back then i got a email saying they where sorry but it was not there fault at all .today i just received a package from bio trust for free ☺ vitamin's & hair skin & nail collagen power all natural carn't wait to try it ☺wooow who does that just want too say thankyou Bio trust ☺ i have had a long stressful day as a defense lawyer i might have spelled thing wrong but no body is ferfect 😁 thanku again Bio Trust
BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
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