BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
BioTRUST Nutrition receives a mixed response from customers, with many expressing dissatisfaction regarding product effectiveness and customer service. While some reviewers praise the quality of specific products like probiotics and collagen powder, noting positive experiences over years of use, a significant number of consumers report issues with product efficacy, claiming certain items did not deliver results as promised.
Complaints about customer service are prevalent, with individuals describing experiences of unresponsive support and difficulties in resolving order issues. Additionally, concerns about unwanted marketing emails and unexpected charges further contribute to the negative sentiment. Despite a few loyal customers advocating for the brand, the overall impression leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 27 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 5.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 27 most recent reviews.
“Customer Service has never disappointed me either”
“Worst company to deal with when an order is wrong”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 3.4 out of 5 (fair) | 3.0 out of 5 (fair) | — | 27 |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: BioTRUST Nutrition is #3 of 5 on overall rating in this group. On quality, Rula scores higher (5.0 vs 2.7).
27 reviews of BioTRUST Nutrition. Filter by what matters to you.
Over a year ago
Worst company to deal with when an order is wrong. They are either very stupid or very incompetent. You’re gambling on getting your item and if you don’t you won’t get it or your money back. Stay away... See more
Over a year ago
I have been a loyal BioTrust customer for many years and have generally been satisfied with their product quality. However, my recent experience has been extremely disappointing. As a visually impaire... See more
Over a year ago
Just on the reviews alone, I’ll pass! The positive reviews seem to come from company employees! No 3rd party reviews, no ingredients posted, nutritional values.…Peer reviews? I'll pass.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 59% are 1–2★.
Worst company to deal with when an order is wrong. They are either very stupid or very incompetent. You’re gambling on getting your item and if you don’t you won’t get it or your money back. Stay away. There’s a lot better companies to deal with and better products out there.
I have been a loyal BioTrust customer for many years and have generally been satisfied with their product quality. However, my recent experience has been extremely disappointing. As a visually impaired customer, I found their website difficult to navigate, which led to me accidentally purchasing the wrong product. I wasn't overly concerned initially because BioTrust advertises a 60-day money-back guarantee, so I assumed this would be easily resolved. Unfortunately, when the incorrect product arrived, I contacted customer service three times via email but only received generic responses from what appeared to be an AI system. There was no human interaction or genuine attempt to help resolve my situation under their stated guarantee. Their customer service has clearly deteriorated, and their 60-day guarantee appears to be an empty promise when you actually need to use it. Due to their unresponsive customer service and failure to honor their advertised money-back guarantee, I was forced to contact my bank and initiate a chargeback to recover my money. While I've had positive experiences with BioTrust products in the past, I cannot recommend this company anymore and will be taking my business elsewhere. Beware - do not trust BioTrust to stand behind their guarantees.
I've been using Biotrust products for the last 10 years! and have never had a serious problem. I stand by their Probiotics, collagen powder (chocolate that I put in my coffee), and their protein shake. Customer Service has never disappointed me either. I will continue my three subscriptions regardless of the few negative comments here.
Just on the reviews alone, I’ll pass! The positive reviews seem to come from company employees! No 3rd party reviews, no ingredients posted, nutritional values.…Peer reviews? I'll pass.
The products are usually good with the exception of the GLP-1 Elevate. It did absolutely NOTHING for me. Should’ve bought something that would work. So disappointed
I don't want to bring a negative impact to this company, I've been a customer for two years plus. I started with Keto elevate and collagen. Both good, but expensive. I searched for less expensive alternatives and they are out there just need to do your research. But I did purchase Ageless bright-advanced pigment serum...it does nothing for my few age spots...
I am reading all these reviews about horrible customer service and having your credit card charged without your knowledge or authorization. I'm not calling anyone a liar here, But I am calling them ignorant. Biotrust is the most reputable company I have ever dealt with, Whether on or off the internet. If you want to return a product within 60 days, They will offer you a 25% refund to keep it. The one time I did have a problem with a product they gave me a full credit and allowed me to keep it. I forgot all about the credit for over TWO years, and when I remembered it I emailed them attaching a copy of their email to me verifying the credit. They had no record of the credit in their system due to the time lapse but they immediately reinstated my credit. ALL any of these people had to do was pick up the phone and talk to one of their agents. The bot does have limitations, But the human beings do not argue with customers and they certainly are not ripping anyone off.
After buying their products approximately 4 years ago, I sent an e mail asking that they stop sending marketing emails to me, They still keep sending, sometimes 3-6 in a 24 hour period, I delete and block but still they keep arriving to my junk mail box, Please stop sending
I decided to try this as part of a beta testing program. I paid $7 for a trial pack that was part of a subscription. I tried the protein powder twice. Both times, it had a good taste and I enjoyed it. The aftermath, however was awful both times. My stomach cramped up really bad for 2 days each time after using this powder. Needless to say, I cancelled my subscription right away!
I agreed to a free sample of Collagen. After about 6 days I find out it was sent to address other than mine. I reach out, I'm told someone would be in contact within 72 hours. Maybe they meant 72 days. Well this morning I noticed my account had deducted 29.99 for a product I know nothing about. Furthermore, they didn't wait for me tell then I want this product. They got my credit card information from the shipping info that I had to pay. This is as dishonest as it gets. They are closed on the weekend but you can chat with a bot. Don't use this company. They will take advantage.
I had ordered 6 packages ($127.) of Eternal REDS ... I am a long time customer of their many products .. this particular product caused hives and a bad reaction ... I requested and sent in the 5 unopened packages .. They refunded $26.00 .... SERIOUSLY ?? STAY AWAY ...
My husband and I have been using the Protein Power each morning for about 6 weeks now. He has lost 15 lbs. and I have lost 12. We both love how we feel and will continue using it. Great Products
I have used Bio-Trust products for about ten years. The Protein Powder helped me lose 15 pounds and kept it off. I also use the Collagen Powder and recently added the Probiotics. There is no scam here. These products work.
Product sucks. Makes you ill. Company is a scam. They do not guarantee their product. They lie about it. Fraudsters
Biotrust Pros--Cool website layout Cons-impossible to post a fairly negative review. Products are Ok. But no 3rd party verification There are many competitors to choose from and at a more reasonable industry price!!
BioTrust is a great company that stands behind their products. If ever unsatisfactory customer service gave a refund credit or free product Never dealt with a company that had such great customer service such as Biotrust! They also have great products with no junk! Their protein powder is amazing with stevia and no growth hormones
Been using biotrust turmeric collagen for a bit now, been a customer a well over year or so, great product, will branch out to other biotrust products as I can. Earlier this month (June 2024) I noticed I had made a mistake that caused me great difficulty, details aside (doesn’t matter really, was my fault)… Biotrust fixed the issue, not even minimally (which I would have been 120% happy with) their quick action and above and beyond customer service team handled the problem in such a way that I was absolutely stunned and never before have experienced in my 50y of being alive. Seriously, biotrust impressed in such a way I am a customer for life, it’s the least I can do besides giving this review. Thank you again Biotrust, I can’t even explain ❤️
ABSORBMAX: Did absolutely nothing. Waste of money. Customer service seemed to be good but this product is not.
I have taken BioTrust Ageless Body for years since about 2014. I feel good with only taking one a day so I bought up several bottles on a special they ran. Overall at 60 plus I think it did help my overall health and wellness. I have also tried some of their other products and when I didn't like the product they were quick to refund my money. Their customer service is excellent! They ship quickly and well packaged. One point that I think is important and they do not tell you is, if you have taken their product Ageless Body and suddenly quit.....you will get sick. I didn't realize until at one point I ran out and didn't re-order thinking it seemed expensive and I didn't know if the benefits were worth it. Within a week, I got very sick with an upper respiratory infection that took a couple of antibiotics to get over. It is not unusual for me to get them but I just hadn't been sick for a long time. I can credit the Ageless Body for that. So of course I reordered and began taking only one a day to keep the costs down. I can say that I never got Covid and I never got the vaccines either (true story). I do feel that it was because of Ageless Body and extreme caution with sanitation. A few years later, again I ran out and again got very sick within a week of not taking them. It lasted over a month and finally I went to the Dr. and got antibiotics to get over it. I don't think it's a coincidence and I guess that proves that they definitely do help your immune system. I think it's something they should also warn about but then that could be considered hype about their product. I haven't taken Ageless Body since November 2023 (followed by getting sick) and unfortunately I have had a lot more aches and pains since, so once again I am going to subscribe (and save $$) so that I can not run out. I feel this is also important to note that they do stay on their products to keep them pure without artificial ingredients. My story is that I was considering trying another product they had advertised as pure and natural ingredients but in looking at the label, I noticed Ascorbic Acid which after a lot of research, I found out that I can not take. It is in most supplements and approved by the FDA as a form of Vitamin C. Unfortunately for some reason it causes problems with the small veins (they ache) in my ankles. It took a lot of research to realize that is what was causing it (I was taking a Vitamin C supplement in the form of Ascorbic Acid) and as soon as I quit taking it, my ankles felt pain free again. So to finish my story, I wrote BioTrust an email telling them that Ascorbic Acid was not a natural product and I felt it was misleading to advertise otherwise while including it in their products. I explained my experiences and I never heard back from them. That is when I let my supply run out. Now I noticed in their Ageless Body they are using a different product for Vitamin C included in their supplement. This makes me happy and I have more confidence in using their products with that change. Needless to say, I am going to order their Ageless Body again and also their Ageless Sight for the first time. With their subscription, I can save on the costs now and not run out. I do wish their prices were lower though! This is an absolutely honest review with my experiences with BioTrust Ageless Body! I resent fake reviews and rarely write reviews unless it can help others.
First of all, are you kidding me with these fake reviews full off spelling and grammar errors??? BioTrust is a great product and a reputable brand.
BioTRUST Nutrition is a company dedicated to providing high-quality nutrition products, vitamins, and supplements aimed at promoting healthy aging and overall wellness. The company's mission is to empower individuals to take control of their health, enabling them to live vibrant and active lives at every age. BioTRUST offers a diverse range of products, including protein powders, meal replacements, and omega-3 supplements, catering to health-conscious consumers who seek effective and trustworthy solutions for their nutritional needs. Targeting individuals interested in improving their health and fitness, BioTRUST focuses on creating naturally formulated products designed to support various health goals. By emphasizing quality and efficacy, the company aims to build a loyal customer base that values transparency and integrity in dietary supplementation. Customers can explore BioTRUST's offerings through its website, where they can also find promotional discounts and information about their commitment to healthy living.
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