Insightful
Provider is compassionate and very helpful in determining the right medication for my needs.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Provider is compassionate and very helpful in determining the right medication for my needs.
the psychiatrist was welcoming and helpful, the medication really helped me
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Like my therapist and phycologist both have helped me a lot
I love Tammy Long. Shes helping me a lot with many different issues
The psychiatrist is super kind and listens when I tell her my concerns. Works with me on my medication and never downplays what I am feeling or thinking.
All therapists and psychiatrists are readily available. Great communication through the website All staff are helpful.
Great service providers! Love that everything is all in one place. Felt cared for and truly valued. Only suggestion would be having the ability to schedule more than 1 therapy apt at a time. Only can do week by week once current session is complete and that makes it difficult to work around other things. Would be great to be able to schedule either a standing apt weekly or several future appointments at 1 time.
The programs and ideas presented through brightside therapy worked for me and I am able to see how I can be in control of my own cognitive behaviors.
The therapists are fine. Much too difficult to find appointment times.
It's awesome to be able to get treatment from the comfort of your own home, but it is inconvenient to have to make an appointment to talk about upping the dosage of current meds instead of being able to do that in the message feature
I started therapy with high hopes, but unfortunately, my experience has been disappointing. At the beginning of my sessions, it became clear that my therapist had not read my messages—even though I expressed feeling suicidal. This lack of preparation made me question the point of reaching out for help in the first place. It has now been over two months since I began treatment, and I am on medication that doesn’t seem to be working. In fact, I feel worse than I did before starting therapy. I understand that healing can take time, but I expected better communication, support, and guidance from my therapist during this critical period. If you’re seeking therapy, I would recommend being cautious about choosing this service, especially if you need immediate help or feel vulnerable. update: after 3 months i’ve finally started to feel better. you just have to be patient with the process and commit.
The Dr’a and service is great, very convenient. My only issue has to do with billing, I thought I only had to pay $30 per session, but it’s $60 per session due to insurance coverage
My therapist is great. She actively listens while I talk and offers constructive feedback. She's always covered with what I need and how she can help me achieve my goals. I've only ever had one negative experience with the billing but it was resolved within a week to my satisfaction. The only major issue I've encountered has been technical - dropped calls, frozen screens, bad connections.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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