Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey.
Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health has a positive customer experience.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
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However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.9
857
100%
-0.1
● Low
3.9 / 5 overall
=
857 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.3▼ 0.1
12-month avg
4.3
All-time
3.9
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.2
41
Oct 24
4.3
129
Nov 24
4.6
136
Dec 24
3.1
17
Jan 25
3.8
25
Feb 25
3.7
22
Mar 25
4.5
165
Apr 25
4.1
44
May 25
4.4
43
Jun 25
4.3
55
Jul 25
4.4
53
Aug 25
4.4
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 412 positive reviews
Easy to use19%
80 mentions
Helpful support17%
70 mentions
Website & app9%
38 mentions
Customer service8%
31 mentions
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
On “Easy to use” · Jul 28, 2025
Top complaintsof 69 negative reviews
Charges35%
24 mentions
Customer service29%
20 mentions
Payment issues20%
14 mentions
Billing20%
14 mentions
“Scam services”
On “Charges” · Jul 25, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
Reviews
500 reviews of Brightside Health. Filter by what matters to you.
I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but know I will be with them for the long run
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I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but know I will be with them for the long run
I had a psychiatrist for medication and a counselor. Things started off well with the psychiatrist. Then she prescribed a medication for which my insurance co. needed a prior authorization. Although I provided all the contact info for her to do this, she refused. Therefore the medication was not covered. She just told me to "find a coupon" for it. No- I have insurance and I want it to pay their portion. The counselor seemed nice at first, but every time I saw her she asked the same questions and gave the same advice. I don't think she remembered me from appointment to appointment. Her advice was basically to tell me to think differently. Not the least bit helpful after years of trauma.
She was so kind and compassionate. She heard me and what I was saying. It was a critical appointment for me and I’m so thankful I had it and had it with my doctor!! I’m very grateful for how my call went!!!
I sent multiple emails. Didn’t receive a response for over a week. Wanted to cancel, but since I already paid, was locked into the month. It’s way too expensive and they didn’t care that I couldn’t afford it. Extremely disappointed. I’m done after August. Good riddance.
The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues. They had a wide range of doctors to choose from. Then the psychiatrist I chose was wonderful and empathetic and has been proactive in helping me manage my ADHD.
I always get just exactly what I need with my therapy sessions. Lisa is so good at mirroring my mood and helping me to recognize the positive in even the roughest of situations. I would be lost without Bright side and Lisa! ❤️
Scam services. They ARE NOT A LEGITIMATE full service psychiatric company. They are very LIMITED in what they are LEGALLY ALLOWED to prescribe, and they aren't forthright about this, because they hope to charge your insurance for two appointments, before you find this out. They are relying on disappointing, ill informed drug addicts that are trying to get high, by scheduling two appointments, under false pretenses. This company can legally bill your insurance for two office visits this way, before the patient finds out that the services offered do not meet their psychiatric needs. They advertise like they can do more than services like HERS\HIMS because they accept insurance. Psychologist for therapy first, and then psychiatrist for meds, which is where they're going to fall short, and be unable to treat you, and tell you you have to go elsewhere. Immediately after I scheduled my appointment, I talked to my sister, who informed me of this. I hung up with her and was talking to somebody at brightside, within 10 minutes of scheduling my appt, in order to verify what medications they were allowed to prescribe, and then cancel my appointment. They are charging me the full amount that they would be paid by insurance, as the cancellation fee. $120 for therapy appt and $160 for medication management appt. I tried to speak to somebody in upper management, and I was refused any help further help. As a medical biller, coder and auditor, I know what they are legally allowed to do and not do as far as billing patients, and this is not legal. Furthermore, in a few weeks, I will be approved for disability, and Medicaid, which will create a whole other slew of violations for them to continue to try to bill me, and still no customer service resolution was found. I asked the customer service rep to please make a note on my account, of these things, but I doubt anything will happen, and I am quite sure they will continue to try to bill me illegally.
The easiest way for me to get treatment while in maternity leave . I feel a connection with my providers which I was concerned about with not going in person but I’m very comfortable and can reach them whenever needed
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey.
Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
