Short visits and quick diagnosis
If you’re looking for a quick diagnosis and a simple treatments, this place works. 15 min sessions is all they provide.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
If you’re looking for a quick diagnosis and a simple treatments, this place works. 15 min sessions is all they provide.
Very disappointed with the Ucard, it showed a $35 dollars balance, I went to Dollar general and it only approved $20 dollars,I got food but my balance still is $35, I don't understand I always have issues using the Ucard 😠
I wish the check ins were more well rounded in mental health, depression and anxiety aren't the only mental health issues people suffer with. I wish there were check-ins related to bipolar and ADHD and PTSD. This seems to be a very basic solution to the most severe issues. It's impossible to describe my mental health under only 2 categories. And trying to sells me short and makes true healing at my core impossible. Also more variety in the self care section would be great, only offering videos is a very slack way of offering "self care" options.
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Some times schedule issues
I was never able to open the lessons even after countless emails the issue was never resolved. I see that as a part of my therapy I was not able to complete as well as a part of the price I paid.
It has been okay. The therapist assigned to me has been wonderful. However, I cancelled one appointment and was going to reschedule when I could but didn't do it the same time I had cancelled the appointment. Maybe a few days or so later, I'm checking my email and there was an email stating for me to check into my appointment as well as one saying I missed my appointment and I did not set this appointment up, I'm not sure how it got to be that I was supposed to check in to one, which then followed that I had missed it and I owe a bill for that and I didn't set up this particular appointment. I'm not very happy with this at all. I'm hoping it will be waived so it doesn't go against my insurance. I do not feel it's right for me to pay for an appointment I missed that I wasn't aware about nor did I sxhedule it.
Generally easy but not intuitive on how to contact in an emergency like for an emergency RX refill. Also not feeling my therapist; not clear how I select another one
I like my psychiatric provider. I feel like she has made good medication choices for me, and continues to provide recommendations for supplements to help my systems work better. Therapy with Brightside was not what I had hoped. My first therapist felt more like talk therapy than I wanted, though she did have a plan for more. She had a single no show on our third visit, left a voicemail on my phone to apologize and encourage a new appointment, then stopped communicating with me when i was communicating that she has no availability for me to book and was asking for help. My second therapist that I chose myself said things that made me quite uncomfortable to continue with him. I presented concerns specific to my life and he countered with statements that felt he had opinions or beliefs opposed to my issues. I ultimately canceled my therapy plan with Brightside and I am looking for a therapist more attuned to the supportive environment that I am seeking. I have kept my psychiatric care with them because I do like my provider and I feel the support I desire there.
Good and bad
Still pretty new to Brightside Health. I like my therapist, but honestly, I'm not really having much luck with treatment style of my psychiatrist.
The therapist was great and the lessons were helpful. The psychiatrist was a bit inpatient but thorough. When I signed up I gave my insurance information and was under the impression they had checked with my insurance, especially when I got confirmation on my copay amount and my credit card was billed. BUT after just a few sessions my credit card started to get billed without informing me of any changes. I checked my settings and nothing was different. I was very confused because every charge had different invoice numbers. It wasn’t until I put the pressure on that I was finally told my copay was higher and it was my job to check with the insurance not theirs. If I had booked all the sessions they wanted me to with every reminder I would have ended up paying the same amount as out of pocket for one month which defeats the purpose of using insurance at all, but of course someone has to benefit, which I didn’t care since I was here for help. If I had known my copay ended being double I could have planned my sessions apart according to my budget. As someone that came for help, I didn’t think it was going to turn into one more thing I had to worry about. Check with your insurance before signing up, it’s a great place for therapy. I do recommend it. I would have loved to continue.
The therapist and psychiatrist r great. Im Having a hard time with the technology I wasn’t able to connect to my appointments a couple times. One of those times being tonight at 7 PM.
Brightside is great for many people but in my case it wasn't a fit. The therapist and psychiatrist were good. My issues are more complex and trauma related. Anyone with chronic/complex ptsd may have to look elsewhere for proper treatment. I followed the instructions to receive a copy of my medical records but none arrived and no response to follow up messages .
I didn't find that I got any real tangible help from my sessions. And I got on the video for my last appointment, waited 5 minutes to tell my therapist I had an issue, she was late and I jumped off the call. Got charged $70 within minutes for a missed appointment. I will get my care elsewhere.
The service has been okay so far. Customer service takes a long time to respond to emails. The psychiatrist has 72 business hours to respond to your online messages. I was able to get an initial appointment within a couple of days, whereas other companies I was scheduled about 3 weeks out. The user dashboard is not very informative at all - you cannot see your care plans/medical records or billing/insurance claims. The psychiatrist I met with was okay. They seemed very technical and changed my regime after hearing my complaints of my previous medication. I only saw them once before I got a notification that they were leaving. I received nonstop reminders to switch providers and to immediately meet with them. I am weary of scheduling anything sooner than needed because the billing is not very transparent and I have a high deductible. I only know how much I should owe because I checked my EOB from my insurance portal, but haven't seen any notification from Brightside.
I think the therapist and ease of scheduling are a positive and I enjoyed and benefited from it. However, I left due to the billing practices. It is not up front or easy to view on their site. They recently billed me for something from March of 2024 (no description of what for) in December of 2024. This is after they already billed for other amounts between those times. In the end, I cannot recommend Brightside simply because of their billing practices.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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