Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
I sent multiple emails. Didn’t receive a response for over a week. Wanted to cancel, but since I already paid, was locked into the month. It’s way too expensive and they didn’t care that I couldn’t afford it. Extremely disappointed. I’m done after August. Good riddance.
Scam services. They ARE NOT A LEGITIMATE full service psychiatric company. They are very LIMITED in what they are LEGALLY ALLOWED to prescribe, and they aren't forthright about this, because they hope to charge your insurance for two appointments, before you find this out. They are relying on disappointing, ill informed drug addicts that are trying to get high, by scheduling two appointments, under false pretenses. This company can legally bill your insurance for two office visits this way, before the patient finds out that the services offered do not meet their psychiatric needs. They advertise like they can do more than services like HERS\HIMS because they accept insurance. Psychologist for therapy first, and then psychiatrist for meds, which is where they're going to fall short, and be unable to treat you, and tell you you have to go elsewhere. Immediately after I scheduled my appointment, I talked to my sister, who informed me of this. I hung up with her and was talking to somebody at brightside, within 10 minutes of scheduling my appt, in order to verify what medications they were allowed to prescribe, and then cancel my appointment. They are charging me the full amount that they would be paid by insurance, as the cancellation fee. $120 for therapy appt and $160 for medication management appt. I tried to speak to somebody in upper management, and I was refused any help further help. As a medical biller, coder and auditor, I know what they are legally allowed to do and not do as far as billing patients, and this is not legal. Furthermore, in a few weeks, I will be approved for disability, and Medicaid, which will create a whole other slew of violations for them to continue to try to bill me, and still no customer service resolution was found. I asked the customer service rep to please make a note on my account, of these things, but I doubt anything will happen, and I am quite sure they will continue to try to bill me illegally.
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My schedule at work changed, I went on the video call and told the lady I cant do the appointment so she changed it to the next day and I got charged $165 I could not cancel the appointment the day before nor take off from work. Also I'm under insurance. I do not get alot of income already. Very unprofessional company and only care about money ! I would not recommend.
The link to the crisis resources wasn't even working. The psychiatrist they assigned to me told me she can't help me, that my case is beyond he capabilities, and to seek help from my primary care physician. I have never in my life had a psychiatrist punt a psychiatric care case to a primary care provider because they lack the skills to handle the case.
I was charged for missing an appointment that I didn’t miss. I was in the video call for myself for 20 minutes. Then I got charged for missing it. Can I give negative stars?
I was wrongly charged. They charged me 6 times in a row when it should be only one time. I requested the refund and only got 2, still waiting for other 3. There's no chat live only email and takes time for them answer
I canceled my plan months ago and just got charged a copay for an appointment I apparently had. I never had this appointment, I hadn’t even logged in for several months because I thought I canceled the plan. So, why am I being charged for appointments I DID NOT EVEN ATTEND!!!
Awful experience. Short term minded quacks
Brent Wilson ended up being a nurse practitioner who by the way was nothing short of being incompetent and asked for me to reach back out to brightside since I could be using the $95 for an entire month and with a different psychiatrist. They not only didn’t render a service but unfairly took my money. This company needs to be shutdown for malpractices and not following through with their promises.
An absolute waste of time and money. They claim to be able to give you a diagnosis and prescribe medication if needed. I paid $95 to get on a call with someone who asked me a few basic questions, listened to one of my answers to tell me that I do not have what I think I have (my symptoms have gotten so bad that I was at a breaking point). And how would she know only listening to one answer? As we proceeded to talk she almost made me cry by pointing out how horrible my routines are even though I was trying to express to her that I have trouble following through on the routines I set. So she told me how horrible it is which I already know, then told me I don't have ADHD and then in the same exact breath told me that she couldn't give a diagnosis because it required numerous tests and she wasn't qualified to give a diagnosis. She then told me to find a place where I can get formal tests done for a diagnosis before promptly ending the call. I wasted my money and 20 minutes of my time for absolutely nothing. Anyways found an ACTUAL company that does what Brightside is claiming they do, and guess what? Turns out I DO have ADHD like I suspected. To top it all off when I asked for a refund, they said no due to their policy, even though I received absolutely nothing. Just horrible all around. They may be good for therapy I don't know, but they absolutely are not able to diagnose you with anything or prescribe certain types of medication(which differs from what they advertise on their site). I could have gotten a better result using BetterHealth since all they can do here is talk to you.
I had an initial intake with this therapist. I completed some assessments for Brighteside. Brightside recommended the suicide prevention program. I was scheduled with a therapist the next day name Rebecca Edwards (same person that the complaint is about). I was scheduled for 6pm today. This was the only time that they offered me. During the appointment Rebecca was very rude to me. I politely told her that my son was sleeping and that he might wake up. She told me that for now on to schedule my appointments at a better time. I told her that this was the only time that I was offered. She told me that was not true and that is my own problem. I told her that I did not like how she was speaking to me and I wouldn't talk to a patient like that. She told me that she does not have time for my shit and hung up on me. I would like to add that was feeling suicidal at the time of the appointment and that was the reason why I was referred to see her by Brighterside. I would like to add that I didn't threaten the therapist or curse at the therapist. She didn't provide me with any warnings. She just hung up on me.
I had a horrible experience with Brightside. My therapist was Diana Lugg Brown. She does not listen she is also very emotional herself. She diagnosed me the first session and when I asked for help at work she told me she “didn’t know me like that” then she hung up in my face. Her demeanor was ugly. She looked angry and as if she didn’t want to speak with me. I’ve since found another therapist and it’s been night and day. I think Diana is an awful person and I want to share my experience so that others know what they are getting themselves into. It seemed like I was just another number while working with her. She would call me while I was at work a lot. Then she had me scheduled to see her every week but wanted me to go to other drs or facilities for testing.
Stop pushing medication’s on people that do not want to take them. I think mental health could be also taken care of just being able to talk to somebody and not having to take medication but you people wanted to push medication down my throat and I didn’t want to take it.
I cancelled my membership and now they are charging me double than what they did before. I wanted a God fearing therapist but didn’t get it. Most of the appointments well all, she didn’t give me advice she only said this is about you you lead everything you direct how you want things to go n I was mostly the talker. For my first time trying therapy I don’t see how it’s something that’ll save my life when it didn’t seem to be a great outlet. I said I didn’t want to be put on pills but that’s what they love to do to you n kept suggesting it n wanted to take away parts of my membership n did just bc I didn’t want to be pregnant on meds.
I was informed that my plan covers virtual visits and that I owe $0 for both the visits and the membership, but I was still charged $167. The company should improve how they verify insurance as my current insurance plan covers all virtual visits without a copay.
Did not receive any services yet I was charged 95 dollars for the deception used on the bright side home page... Bottom of the barrel company without integrity...
Horrible customer service. I've emailed multiple times about correcting my account, and I get no response. It's been 5 days. If they cared about mental health, they would not make a patient for 5 years go thru severe medication withdraws for 5 days without a single helpful reply.
Complete and utter garbage, do not use under any circumstances. Booked a appointment with a mental health provider through ZocDoc to have my prescriptions refilled, link was through Brightside health - no warning or information was provided to let me know in advance they do not provide refills of the medications I take regularly. Despite taking my insurance, being given proper cancellation time and no appointment happening, they charged me $165.00 and provided NO services.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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