Just getting refills
It only takes 15 to get my refills..

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Great experience
My psychiatrist was fantastic. The antidepressant prescribed for me has really improved my quality of life. My therapist was also fantastic. However, since he is so good, there wasn't much choice for appointment openings when I needed them, so that was disappointing.
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I’m very happy with my therapist and like my NP. We are working on meds and dosing, but I can tell we are on the right track. The app is good, but could use a couple of tweaks. The main thing, on the patient side, is not being able to schedule more than 2 weeks out. Also, it isn’t as intuitive to navigate as I would have hoped. If feels like there are things filed away in areas that I don’t know to look in (or features I don’t know exist), overall, the therapy and NP care are most important to me, and I am happy with those.
Brightside has served as a great refresher for my previous experience with direct therapy and CBT training. My provider is super intuitive and extremely insightful. I appreciate all of the help I'm receiving.
45 minutes for appointment is too long for me.. they redundant. The medicine seems to get my serotonin levels back on track. I'm wondering how we finish these therapy sessions.
Availability of mental health professionals and professional practice.
I am pleased with my care. The system is easy to use.
5 stars means over mad beyond. Nothing wrong with 4
Im starting to notice changes in anger spikes and emotion jack ups, thats great. My doctor is great, only thing I would want improved is how long the meet ups are. We only have about 15 minutes together to discuss things and the past two meetings have felt really rushed because of that.
My therapist is wonderful. The only reason I did not give it 5 Star is because Psychiatry could not handle my meds as well, so I am having to find a psychiatrist locally for that, but I am very pleased with my therapist I am seeing bi-weekly. She is exactly who I needed in my life to help, and I wish I would of reached out for assistance much earlier. I deserved doing this for ME!
You do t accept the free therapy program with Cigna outside of that it’s been fine
My. Counselor is excellent. Your website is difficult to use. No matter what I log in to do, I'm sent through the initial sign-ups questions and asked to pick a plan. It takes 2-3 sign-in, to avoid that waste of time. One time, I was sent the same assignment, two weeks in a row.
My former phycologist was very compassionate, and friendly it may it very easy to open up about everything, I feel she has me going in the rite direction. My current therapist i can say the same she is very friendly and compassionate also makes it very easy to open up and speak to her .so far I have nothing to complain about other than I will miss Mrs Cruz and now I need to start all over with a new phycologist, all I can do is hope is also friendly and compassionate..
All has gone well. Happy with progress. Therapist is helpful.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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