No at issues the moment using this…
No at issues the moment using this platform, time will tell.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
No at issues the moment using this platform, time will tell.
I feel like I am matched up with a therapist that really understands me and has experience with the situations I am going through. I love the online lessons and the opportunity to provide feedback via comments. It's also nice to have messaging services.
Brightside is very convenient and easy! I really appreciate my therapist!
I really feel like my mental health is getting better. My life is taking on a more positive outlook. I believe my therapist is truly interested in my well being
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I reached out to Brightside during a moment of need. The signup was very quick and easy. The response time was wonderfully short and the Doc was personable, comforting, and involved in my situation. I really couldn't have asked for more. Way better than my last in-person experience with a different organization.
My therapist feels like I have known her forever. It is private and in the convenience of my home. I am very happy.
I think with Brightside the doctors really listen and take everything into consideration.
It’s all good friendly staff. I’m on the 30 day $30 plan currently I’m on Medicare with part G and hope to have a regular membership through my Medicare part G when the 30 days is over.
My experience is great because I can be open and honest and I receive honest feedback without criticism
I was connected to a therapist within 48 hours. I was offered compassionate care that quickly addressed my mental health needs. I was taken seriously and felt prioritized. I could schedule appointments at my own pace. I would recommend Brightside to anyone who is struggling and is unsure whether they can get quick, adequate care at a traditional doctor's office.
You guys were a lifeline. Thank you so much for what you do.
My therapist is great! The app is nice to have.
Very easy to schedule an appointment when it is convenient for me. Psychiatrist was friendly and also discussed options, and did not force me to make any decisions
My prescriptions are working and my therapist is helping me through my life
This is the best mental health care that I’ve ever received. So convenient and so helpful and completely comfortable in my own private space. It really was God sent.
My therapist has helped me with some of the issues I have been experiencing. The app is not always correct. I get notifications to make an appointment with a psychiatrist that I am not seeing. I do not care for the lessons on the app. That is just me
She reframes my thoughts and shows me another way of looking at things
My Dr. Is very responsive and attentive to my needs.My therapist is awesome as well. Still trying to get comfortable with talking about my feelings.
Vanessa is so empathetic & responsive. She is kind, sweet and caring.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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