Great Experience
It’s a great platform that sends you a lot of reminders and the therapist I was assigned was a perfect fit and gave great advice.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
It’s a great platform that sends you a lot of reminders and the therapist I was assigned was a perfect fit and gave great advice.
Fast appointments with Dr. Telehealth visit with Dr. Dr was professional and easy to talk to regarding why I asked for the visit. I will continue to use Brighthealth for mental health help.
I am very pleased with Daniel Lowenstein MD,ABPN. He is very thorough and compassionate!
My first appointment with Nisha was great. She zeroed in to exactly what I needed. I really appreciate her, and look forward to continuing my therapy with her.
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I was always skeptical about seeing a therapist, but my experience so far has been amazing! Very easy start up. The app is very easy to navigate. My therapist is very easy going and she never pressures me to talk about things unless I am ready to talk about them !
Great experience. Easy to access and use. The therapist was excellent
The provider was very helpful.
Such a great experience with the online setup. It has been very easy to navigate and understand the booking and being able to message my providers with any questions or just reaching out.It truly fits my busy life and im able to work it with my schedule and the providers have been great to work with.Very easy to talk to and communicate.
I love Regina Hudson de Corona she is absolutely wonderful. She listens to my concerns and put me on medication that has helped me so much. She is a total asset to your team.
This has been a great and convenient experience.
My doctor is not only knowledgeable about my health , she has a sense of humor also. Keeps the visit from being boring but more engaging
My therapist is amazing and easy to talk to and always has good stories and examples of things that I can relate to. She makes me feel heard and that I am going to be okay.
Easily accessible
At first I felt the checkup was too much , but it is nice to know someone cares
So helpful. So easy. I love it!!
Great therapist
This is top tier healthcare, online. Very personalized, highly qualified and professional- they aren’t trying to switch your healthcare plan as their main goal like I’ve experienced in the past. I’ve been through many workshops, therapists and expensive psychiatrists. I’ve gotten some interesting insights and some benefits but was surprised at the prescriptions and often rude and disingenuous demeanor. This feels like a fantastic office visit to a very reputable esteemed medical group. I have actually achieved real progress. Very happy thus far.
Reliable, quick response and trustworthy
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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