Good quality care with individuals who…
Good quality care with individuals who truly listen, care, and want to help me feel better, heal, and improve my life.

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Good quality care with individuals who truly listen, care, and want to help me feel better, heal, and improve my life.
Great counselor, great medical professional, thank you for listening, and helping me on my journey
I've been to therapy before and was nervous about virtual but this has been a great experience. Both the psychologist and therapist are warm and friendly and act like they genuinely care. Scheduling is easy and getting messages to practitioners is easy also. Highly recommend.
I love how helpful everyone is and how they care the experience using this app and working with the therapist have been lovely and helpful and finally starting to feel like me again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Appointments have been easy to get and I feel heard and like I'm feeling better.
My Therapist is outstanding and very helpful
Mrs Gail has been amazing. I just needed someone to vent to every week who will listen and she's been amazing and doesn't judge.
The therapist was helpful and getting started was an easy experience for me and I appreciate her help.
I love my therapist and my psychiatrist! I’m very happy
I knew I needed to be back on medication. I struggled just to get the courage to make an appointment. Best decision I have made. My doctor is awesome, not like the rest. The video calls are perfect. I don't have the fear of being locked up in an institution. I really believe making my first appointment saved me. I can't thank you enough.
Brightside is easy to use and has a really nice online dashboard that has neat tools available. While I am not great about keeping up with the lessons they are really helpful. I really like my therapist, we are able to have constructive conversations and she provides me with helpful feedback and perspectives. I'm happy with my choice of therapy services.
Zulaen is very supportive
I love both my therapist and my psychiatrist. I feel like my therapist the best out there.
Excellent customer service Therapist are very attentive to your needs and provides the best tailored plan for you.
Brightside health has been a great support for my health by listening attentively to what my needs are and implementing a plan of care that is helpful for people going through difficulties in their lives. I'm glad i joined and looking forward on progressing with with my care through Brightside. Thanks and keep up the great work!
My provider is very kind and she’s provided me with medications that fit into my lifestyle and have helped immensely. Very timely responses and listens to your needs and concerns.
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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