Great people to work with for therapy
Great therapists

Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
Brightside Health receives high praise from many consumers for its compassionate and knowledgeable therapists, with reviewers frequently highlighting the ease of the setup process and the supportive nature of their sessions. Many people express gratitude for the positive impact their therapists have had on their lives, noting that they feel listened to and understood during appointments.
However, some customers voice concerns regarding the lack of assistance with insurance issues and the high costs associated with services. A few reviews mention difficulties in communication, such as delayed responses to emails and feeling locked into payments without adequate support. Overall, while the quality of therapy is often celebrated, the company faces criticism for its customer service and financial policies.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 857 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 41 |
| Oct 24 | 4.3 | 129 |
| Nov 24 | 4.6 | 136 |
| Dec 24 | 3.1 | 17 |
| Jan 25 | 3.8 | 25 |
| Feb 25 | 3.7 | 22 |
| Mar 25 | 4.5 | 165 |
| Apr 25 | 4.1 | 44 |
| May 25 | 4.4 | 43 |
| Jun 25 | 4.3 | 55 |
| Jul 25 | 4.4 | 53 |
| Aug 25 | 4.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The process of finding a psychiatrist was incredibly easy and allowed me to find someone who would understand my issues”
“Scam services”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 2.5 out of 5 (poor) | +3% | 857 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Brightside Health is #5 of 5 on overall rating in this group. On service, Phoenix Health Tourism Consulting Services Inc. scores higher (5.0 vs 4.1).
500 reviews of Brightside Health. Filter by what matters to you.
Great therapists
I have been really impressed with how Brightside Health is set up. My therapist and psychologist are able to work together. I am able to speak with both via online. I got the help I needed in a very short period of time. Everyone I have interacted with is very professional and knowledgeable.
I found that it’s convenient and therapy is helping my season of life.
I’m grateful for the care and concern that I receive from my therapist and my psychiatrist. I’m very happy to be working with these wonderful, supportive women.
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The providers I have worked with have been incredible! The fact that I can access quality care from my phone means the world to me!!
I love the check ins and the convenient appointment times, everything about Brightside is exactly what I was looking for
Easy to schedule and efficient appointments
I meet with Cynthia Jeffrey on a biweekly basis and she’s been nothing but great. I feel like I can relate to her on a lot of my struggles which helps me feel like I’m not alone. She has given me very good advice and techniques to use while dealing with anxiety. I’m excited for my appointments which doesn’t happen often with therapy. I’ve also had to contact the help line and they’ve always been very helpful and nice. Most recently I had to cancel an appointment with a late notice due to a family member being hospitalized and the rep was very empathic. The website is sooo much easier to navigate compared to the old vendor I was using. 100% would recommend!
My doctor, Paula Zacaro, has been very helpful. Professional and able to walk me through everything. She is very genuine and understands what I am talking about and going through. I have complete trust and confidence in her abilities and care.
My therapist Norma Jean is very knowledgeable & shares easily little methods to help me handle my problems, particularly as I’ve had so many recently due to multiple issues with my health. She considers the whole person, the physical & the psychological & comes up with easily applicable solutions that bring me such piece of mind. Her genuine caring nature & compassion come through in every conversation we have and she’s reinstated me with more confidence and positivity, things I was so desperately lacking . I can’t imagine where I’d be without her! I’m very very grateful for her care!
The program was easy to follow and my therapist was the best
Cesar is a true professional, who knows how to communicate in a way that is productive and successful. Genuine true help that makes a difference in one’s mental health and balance thank you.
Brightside health is convenient and super helpful!
Great therapist and ease of scheduling
I feel like I'm being heard.
The mental health services offered by Brightside have been phenomenal for me. The psychiatrist I see has gotten me on the right medications, which have made a noticeable difference in my otherwise uncontrollable anxiety. My therapist is the best ANYONE could EVER ask for. She has successfully advised me on the use of non-medical methods to overcome and cope with ALL my mental health issues. Brightside has been an absolute life saver for me!
Brightside Health is an online mental health care provider specializing in the treatment of anxiety and depression. The company offers a range of services, including personalized therapy and medication management, tailored to meet individual needs. With a focus on accessibility, Brightside Health provides quick appointments, often within 24 to 48 hours, and allows clients to engage in a free assessment to initiate their care journey. Targeting individuals seeking mental health support, Brightside Health caters to a wide audience, including those with mild to severe symptoms. Their approach includes one-on-one support from licensed psychiatric providers and therapists, ensuring a dedicated point of contact throughout the treatment process. The company accepts most major insurance plans, including Medicare and Medicaid, making mental health care more affordable and accessible for everyone.
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