Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.7	499	100%		● Low

4.7 / 5 overall

499 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Apr 2022.

Last 3 months: 4.6▼ 0.4
12-month avg: 4.9
All-time: 4.7
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Delivery	Trend	Reviews
Bus RentalThis company	4.7 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.3 out of 5 (good)	4.2 out of 5 (good)	—	499
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	—	4.6 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	—	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.0 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000

Bottom line: Bus Rental is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 4.2).

Disappointed Company

1 review

Aug 9, 2016

lack of communication

Am email I sent the representative I worked with: I am regretfully emailing you because we had a lot of problems the day of our event and were upset with the service your company provided. The first problem arose when the buses showed up 13 minutes late. According to your invoice they would arrive at 10:45a.m. so we could leave by 11:00am. On our way up to Baltimore, we had to stop three times on the side of the road twice due to an AC problem on a bus, and once because the emergency hatch flew off a bus. My company members had to walk several blocks to pick up the piece that fell off. The handle to the bathroom on the third bus was broken and people had to hold the bathroom door closed. When we got to the game, the bus drivers did not know where to drop us off and ended up dropping us off at the Ravens stadium several blocks across the street from the game. By the time we got to our seat we had missed the first inning of the game. Then a customer representative from your company called me and was very rude and uncooperative on the phone saying we had to be back on the buses at 3:45pm to leave at 4pm. Per our discussions on the phone you said we could leave from 4-4:30 depending on the game ending. Below is the picture of our initial contract where I posed that question. Your representative was unyielding saying it says 4pm and that I would have to pay overtime! Additionally, I was also not aware it would not be your buses that we would be using. I was being told two separate messages from each party involved. I was on the phone between your company and the local company for 45minutes dealing with this issue as well as a misinterpretation on parking fees which got resolved. Your company representative was unnecessarily hostile toward me while I was trying to solve the issues. The McLean company drivers were wonderful and very flexible. I have no complaints about their company representatives nor their bus drivers. Your company caused a lot of unnecessary complications and delivered us unsatisfactory buses. Our pickup was hard as well, which I cannot fault your company for, but we had to walk several blocks to multiple locations making us getting on the bus late. The bus drivers took this into consideration and did not charge us. Overall, we had a lot of negatives that cannot outweigh the positives. We will not be using your company in the future, nor will I recommend you due to inadequate buses and rude customer service.

Report

Month	Average	Reviews
Jul 21	5.0	6
Aug 21	5.0	14
Sep 21	5.0	1
Oct 21	—	0
Nov 21	5.0	1
Dec 21	—	0
Jan 22	—	0
Feb 22	—	0
Mar 22	5.0	1
Apr 22	4.5	4

Bus Rental reviews & trust report

Bus Rental has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 470 positive reviews

Top complaintsof 20 negative reviews

How it compares

Reviews

Customer reviews (499)

Just a great experience!

Bus Rental Review SF to Sonoma Roundtrip

Great Service - Great Driver

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