Pay for next day delivery and it…
Pay for next day delivery and it doesn't come til Friday the 4th of july when it was meant to be here Saturday the 28th june

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Pay for next day delivery and it doesn't come til Friday the 4th of july when it was meant to be here Saturday the 28th june
Great service as usual and good quality products. Had a slight problem that was dealt with quickly and efficiently.
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Ordered third rangers kit for next day delivery didn't arrive contacted customer service received postage refund immediately top arrived today 1/7/25
Excellent quality clothing. I had a slight issue initially but this was quickly solved by Leo who was a pleasure to deal with. He understood my concerns and took ownership of the issue to ensure a good outcome. It’s a five out of five from me!
I asked a question because I got confused and the woman helping me (Lia) was very nice and helped quickly (within 3 minutes)
Lia was very helpful in correcting and compensating my order that came wrong. I therefore ordered another item
Really poor customer service - received 2 items out of 6 ordered in March with no update on where the rest are. They don't reply to emails and no way to contact by phone.
Emily is an excellent customer officer. She understand your problem and very quick to resolve the problems. She has a good knowledge about every thing. I wish her all the best. Hope she will Geta promotion soon.
Had to go back into chat days later once again as still no movement. Harry checked, understood and resolved problem immediately, which unfortunately was not resolved by previous csa on my earlier initial chat and unfortunately will result in late delivery.
I recently had an issue with a McLaren mug I purchased, and Mia from the Castore team went above and beyond to resolve it quickly and professionally. Her communication was clear, kind, and efficient, and she made the entire process completely hassle-free. It’s rare to find customer service this attentive and genuine. I’m truly grateful for the way Mia handled everything — she not only resolved the issue but left me feeling really valued as a customer. Thank you, Mia, for your fantastic support! It’s experiences like this that make me want to keep supporting Castore. Highly recommend!
Very quick response from Adam seems what I was looking for wasn't available yet which explains why I couldn't find it online
Prompt solution to my problem
Had iets besteld maar nooit gehad is netjes opgost Door Anne.
Adam was very helpful whilst dealing with my enquiry.
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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