Bella gave a fantastic customer…
Bella gave a fantastic customer service, helping me to get a refund from a returned order.

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Bella gave a fantastic customer service, helping me to get a refund from a returned order.
They take your money immediately. After emailing them daily asking when will my order be sent to me? On the 6th day I get a reply saying we don’t have the item in stock, and won’t be sending me my order! Then they said you will have to wait 7 days for them to refund my money! They are awful people who don’t care about service. They are amateurish at every stage. They use Evri that says it all. AVOID.
This is now resolved. I ordered a top but when it arrived was too small. I returned it as advised by their customer service team. It was received by them on 6th June and as yet still waiting for my refund. I have chased this up several times, was told a refund would be issued within 7 working days of receipt and then another 7 working days to clear my account. Another email to customer services for it to be escalated and now I have to wait yet again for the refund to clear. Not even a voucher as a good will gesture has been offered .. Definitely not good
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Returns issue. Resolved via online chat by Avery in minutes. 5* 👍
Kreeg precies het antwoord op de vraag die ik stelde binnen een minuut!
I had confusion on my part if I had completed my order or not! I was helped extremely well by Emily who looked into things for me and kept me right! Thank you, great service!
Excelente servicio
Very happy with how quick they dealt with issue of missing parcel
Paid for next day delivery on my order as order was a gift for someone ordered about 1250 PM on Monday checked my account the next day order saying unfulfilled not even despatched yet made contact about were my order is got a email back to me giving me a refund on my next day delivery charge this was at lunch time yesterday and was told order be sent out today well guess what it’s a new day and it’s still not sent out no the first time I have had problems with castore can’t fulfil orders in the first place contact them tell you lies it’s getting sent out probably Just so you don’t contact them again honestly in my opinion they are one of the worst companies I have dealt with when ordering stuff and see if someone reads this from castore please feel free to contact me about this situation order no 1532390
I have bought many items from Castore and the quality cannot be faulted, The delivery and returns policy is very good, in theory. The problem is that I returned some items on the 9th June via Castores delivery partner, Evri. On 20th June I had to contact their customer service dept as I had not received my refund and there had been no communication confirming that my return had in fact been received by them. Despite getting a prompt response via e mail there was still no confirmation that my return had been received only that the refund process can take 14 business days. This is the second time I have experienced this issue with Castore. Firstly, when a huge amount of business is conducted online then providing customers with confirmation of receipt of returns really should be standard procedure, as it is with most other companies. The customer should not be left not knowing and the onus should not be upon them to have to seek confirmation. Secondly, the length of time it takes to process a refund really should be better than 14 business days or in this case longer and requiring yet another chaser e mail as I still have not received it despite being told it should have happened yesterday. Sadly your customer service is not quite up to the same standard as your products. Edit to the above. I contacted Castore via e mail as mentioned above and within the hour the refund was processed. I have since had communication from Customer Services apologising for the delay and they also provided details of how they can hopefully reduce or prevent this from happening again by making changes to their working practices. Faith restored and five stars now awarded for both the products and Customer Service.
I queried about a delayed refund that I was due (only receiving a refund due to a fault on my part). Emily was so quick in getting back in contact with me, with clear information about my inquiry and have now received my full refund. Thankyou :)
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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