Excellent customer service
Excellent customer service care from Emily problem solved very quickly

Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
Castore receives high praise for its exceptional customer service, with many reviewers highlighting the quick and efficient assistance provided by staff members like Emily, Leo, and Mia. Customers appreciate the quality of the products, noting that items like gym tops and shorts maintain their integrity even after multiple washes.
However, there are notable complaints regarding order fulfillment, particularly issues with missing items and delays in dispatch despite paying for expedited shipping. Some consumers express frustration over the lack of timely responses from customer service when problems arise. Overall, while Castore excels in service and product quality, the inconsistencies in order processing and refunds detract from the shopping experience. The sentiment leans positively, but there are significant areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.4 | 69 |
| Jul 25 | 4.5 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Great service when dealing with a missing parcel”
“They sent me a t-shirt with defects on it and when I raised a complain they did not offered me a full refund and only...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Refunds | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.1 out of 5 (poor) | 2.7 out of 5 (poor) | +12% | 368 |
Bottom line: Castore is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.3).
100 reviews of Castore. Filter by what matters to you.
Excellent customer service care from Emily problem solved very quickly
Lia at customer support really helped with my missing parcel and got a replacement organised quickly. Thanks again.
ME HAN ATENDIDO CORRECTAMENTE. ESTOY MUY AGRADECIDA, ME HA AYUDADO MUCHO
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The assistant was very quick and pointed me in the direction of the product I required which I have only come across with Castore
Had a misplaced delivery which was responded to immediately with the details and a photo of the delivery enabling me to locate the parcel quickly
Evri continually had my parcel put for delivery then it would be delayed and this went on for about 2 weeks. It was so frustrating chasing them up and as I had 5 missing parcels they kept saying to deal with retailer and the retailer would say deal with Evri! Castor however we're totally on top of those and emailed me to say they could see an issue and were escalating it. The provided frequent updates which were very reassuring as I knew they would resolve the issue one way or the other. Either through me managing to escalate to the courier's manager or the joint effort of Castore input all my parcels including my Castore one suddenly arrived! It was a reasonably expensive order with new football kits amd it was my partner who had paid for us so I was more frustrated but being able to show the help Castore were providing put both our minds at ease. OK th3 items were extremely late but at least Castore pulled put the stops to help.
Todo estuvo de 10
Emily and Bella in customer service dealt with my issue of a faulty pair of trousers. The service I received from them was excellent and they went beyond my expectation in resolving the issue. I will definitely be shopping with Castore again based on this experience
Mia has been great in communicating and fixing the issue with my order. Very happy with the service while they fix this problem!
It's unusual that I type negative reviews but when companies as big as Castore completely drop the ball and then proceed to stamp on that ball and make it flat, you know something is wrong. I ordered a shirt from the Mclaren Store (Castore fulfill their orders and Mclaren as a business shouldn't suffer for Castore's incredibly poor service) and was greeted with a 10% off voucher AFTER I placed and paid for the order. When I questioned this Castore's standard operating procedure is to use polite fob offs and patronising emails to get rid of you, after some pushing (they don't like escalating things) they refunded me 10% but it shouldn't take that much effort - and sent me a generic complaint link. The shirt turned out to be a bit tight, so I returned it, it took Castore five days to acknowledge it had arrived and processed the refund in "dollars" (I'm in the UK and originally paid in pounds) 10-14 working days later and no refund had arrived, I used my e-mail to login into my account (that Castore had setup) and my account didn't exist, so had to type everything out again, ONLY when I flagged that I hadn't received the refund, then they actioned it. Again I was met with more polite fob off e-mails, it's the first time I've been so disappointed with a business that I contacted Mclaren's Director of eCommerce, who replied quicker than Castore and dealt with any issues I had (and she's a very busy person!) So if you have an issue with Mclaren store contact Caroline Land, they are taking great interest in how Castore treated me. Castore please don't both replying to this review, it will be another polite fob off "sorry we couldn't help you and you shouldn't experience this" - spend less on marketing and more on fulfilment and process. EDIT: Castore have requested more information, but it’s too late and as I still haven’t received the refund, next step is another e-mail to the CEO of Mclaren as you do not care.
Good quality clothing that is ideal for the gym and casual wear. I tend to catch the sale's so I get more value for money. I had a recent issue with a t-shirt that had a mark/stain on the sleeve when I opened the packaging. After contacting Castore Concierge I received excellent customer service and my replacement t-shirt was in the post and with me in a couple of day's. Many thanks to Mia and the rest of the team for excellent customer service.
Er was aanvankelijk een productiefout gemaakt bij de personalisatie. Klacht echter heel snel opgepakt en hersteld. Zo hoort dat. Goede service.
After a couple of weeks of problems with EVRI, Emily and Castore have now resolved the situation, thank you to them and the rest of the team.
Welcome discount code did not work for my first purchase. Adam from Customer Services was really helpful in resolving the issue. Would definitely recommend!
Excellent service with nothing to hard by Harry at the McLaren store helping me get a discount price through promotion on my order in process I couldn't be happier. The service at the McLaren store is always exceptional in my experience and this was so efficient I'm very impressed. The refund was in progress before I'd even started writing this or logged out of the website even. Please give Harry my compliments and congratulations he did an amazing job and nothing I wanted was too hard. No wonder I'm a regular customer this is how to get repeat business 👏
Castore is a shopping and fashion company that specializes in providing high-quality athletic apparel and sportswear. The company aims to cater to athletes and fitness enthusiasts who seek performance-driven clothing designed for various sports and training activities. Castore focuses on innovation and functionality, ensuring that their products meet the demands of active lifestyles while also appealing to style-conscious consumers. With a commitment to craftsmanship and attention to detail, Castore offers a range of products, including activewear, outerwear, and accessories. Their target market comprises individuals who value both performance and aesthetics in their athletic gear. By leveraging advanced materials and technology, Castore positions itself as a reputable brand in the competitive sportswear landscape, appealing to those looking for durable and stylish options for their fitness endeavors.
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